Chris Keys Email & Phone Number

Brooklyn, New York, Us

Atlanta, Georgia, Us

Alpharetta, Georgia, Us

Atlanta, Ga, Us

Atlanta, Georgia, Us

• Support server farm of 362 Windows and 100 Linux servers• Support VMware vSphere 5.1 environment• Create, manage and support the setup of sFTP connections with vendors.• Transfer files using Connect:Direct (C:D), ssh commands, IBM Sterling File Gateway (SFG) and DataRouter• Decrypt daily files received from vendors via sFTP• Configure and manage Distributed File System (DFS) on File\ETL\DR servers• Write and modified various PowerShell scripts• Installed, Upgraded, Supported and maintained SharePoint 2013• Work with DBA team to support the SQL 2013/2016 environments• Coordinate and administer annual password changes for application accounts.• Installed and provide support for Tableau reporting software• Support SSRS for Compass and Mobile Reporting• Installed and configured SPLUNK forwarder client for monitoring application logs• Performs deployments to company proprietary applications ABI and DAO • Monitors and Resolve Systems Center Operations Manager (SCOM) alerts• Receive assignments through Cherwell ticketing system

New York, Ny, Us

Provide infrastructure and system support to global company with 13+ offices and 1000+ employeesImplement IT standards, policies, and procedures. Automate common procedures using PowerShell and Bash scripts. Manage and configure Windows Group Policies and Active Directory Sites. Manage and maintain critical services and management tools such as PingOne SSO, ADSelf-Service Plus, Kaspersky Security Center,Juniper/Pulse Secure VPN and Amazon Web Services. Designed and created Jamf Pro and SCCM management infrastructure. Implement, design, and streamline companywide automated deployment of all desktop clients as well as all desktop policies, reports, and software packages using Microsoft SCCM for Windows and Jamf Pro for Macs. Domain Super Admin for Google Apps for WorkDeployed and managed Chromebox for meetings and Chrome Signage device fleet as Google Apps Super AdminProvided Tier II and III support for Mac OS X and Windows desktop supportProvide escalation point and technical training to the Global Help Desk teamMaintain Windows Servers 2008, 2012, and OS X ServersManage end user backup solutions MozyPro and Symantec DLOExperience with Linux administration (CentOS and Ubuntu)

Alpharetta, Ga, Us

Maintain system events, impact and corrective action documentation and process.Troubleshooting, diagnosing and re-creating irregular system operations.Management and maintenance of all technical equipment in office and co-location hosting facility including IM, SQL and applications servers, laptops and desktops, telephones and firewalls.Technical and Customer Operations tool developmentMaintaining and testing backup and recovery procedures.Ensures Service Level Agreement compliance. Maintenance and outage notifications.Maintain and test security procedures.Analyze application and web logs for abnormal situations and summarize for management.SQL Server, Linux and Windows Server technical supportMicrosoft TSQL scripting knowledgeLinux Shell/Windows PowerShell scriptingDisplayed knowledge of ASP.Net or VB.Net or ASPServer virtualization (Amazon EC2)

Alpharetta, Ga, Us

Investigate and resolve complex problems related to supported technologiesEnsure that incident and problem management processes and procedures are followed and adhere to standards.Administer technical assistance via Inbound / outbound call environment, live chat interface, and remote assistance utilizing Citrix Go to Assist.Resolve data flow issues between target systems.Document customer service issues to support technical fixes.Participate in process improvement initiativesInstalls software, configure and test customer PC’s, analyze functionality of peripheral appendages.Collect information through client phone calls to identify and report product problems.Ability to multi-task and prioritize effectively.Outstanding analytical, problem-solving, and troubleshooting ability.Ability to communicate effectively with at all levels of employees and managementAchieved a 95.6% support quality rating average throughout tenure.Contributed to finding several bugs that has led to systemic process changes in addressing overall technician support turn around and problem resolution.

Proficiently coordinated and managed Customer and Helpdesk support while supervising 1 staff member.Provided Tier I & II support administration for end users and associate contractors. Support environment consisted of administrating via phone, email, remote connectivity, and fax.Supported 50+ dedicated WorkOasis environments; a web based services application designed to provide proficiency in the management of real estate assets; including applications for work order management, asset management and site surveys, contractor certification and electronic invoicing.Utilized GoTo Assist, VPN, and SQL when required for solutions delivery.Implemented action plans for Customer Service delivery SOP and reduced the time of resolution delivery by 35% over a 12 month period.Performed customer contractor engagement marketing, generating in excess of $100,000 over a 12 month period. Twice eclipsing monthly contractor registration revenue generated in month with an at best nearly $12,000.Single handedly managed and performed contractor registration process.Performed all new hire technical procurement to include, but not limited to Hardware configuration, VOIP and network credential establishment.Co-coordinated, managed, and supported the implementation and upgrade of inter-office environment's phone system from analog to VOIP. Resulting in corporate cost savings while gaining more efficient support services and functionality.Co-coordinated and supported a successful Data Environment Migration and the implementation of interoffice network upgrade; installing to provide a 2 T1 capable environment to which drastically improved network bandwidth in excess of 10 Mbps.Christopher Keys

Provided technical support for PC/ Mac mixed end user work environment.Executed end user support both physically and remote accessibility via VNC or Chicken of VNC (Mac).Fulfilled administrative functions to include, but not restricted to Helpdesk system management, Asset Inventory, and Technological strategic analysis.Administered mass software application deployments via Patchlink deployment utility.Delegated rights and permissions access to servers and shared drives for end users and need specific departmental staff.Administered email client server, aiding in problem resolution and database optimization.Created new users within Active Directory and appropriated them to the necessary department container.Assisted the Network administrator with maintenance, security, and data port installation and configurations.Provided monthly reports detailing audited assets to ensure system stability and user IT policy compliance.Communicated effectively with senior management in relation to operating system performance /optimization and or network stability; ensuring proficiency.Created effective presentations in order to aid in the engagement of new systems and standard operational procedures, with aim to better assist end user environment.Spearheaded the engagement and implementation of Casper; Mac imaging utility which greatly reduced the necessary man hours needed to fulfill a new OS configuration and applications installation.

Jacksonville, Florida, Us

Supported management with resolutions in all operations related issues throughout the organization.Monitored and reported on operating systems and networks. Troubleshoot and lead the resolution team coordinating all aspects of the effected server solution.Exhibited superb concentration, attention to detail, multi-tasking and the ability to react accordingly to hierarchical prioritization.Communicated complex technical information to a wide variety of individuals and management groups.Executed solid knowledge of Windows and Linux operating systems, web hosting applications and TCP/IP protocols and applications.Displayed knowledge of Linux and Windows O/S and advanced network-troubleshooting skills.Basic knowledge of cluster and SAN provisioning techniquesDemonstrated the ability to troubleshoot complex problems as it relates to hardware componentsCommunicated effectively with partners in relation to operating system performance /optimization and or networking stability, ensuring proficiency.

Jacksonville, Florida, Us

Administered creating an online presence for small and medium sized businesses to promote and market their services and products while developing new ways to serve their client base.Demonstrated extensive use of MS Office in addition to several company implemented programs including, but not limited to 3D (Access), Project Manager, Snag it, Jira, and Oasis.Provided web development of unengaged clients with Site Builder (company implemented web design tool). Collaborated with the Design Fulfillment team; providing prompt, professional, and courteous service to internal and external clients. Adhered to strict account deadlines to help ensure timely order fulfillment.Accountable for accurate design engagement and the providing of pertinent information regarding the overall design time structure.Aided graphical and technical staff on projects, technical specifications, and web design service level agreements.Conferred with quality assurance staff to optimize performance issues.

Washington, Dc, Us

Bachelor'S Degree, Criminology (Pre-Law)

Pre-Law Studies

Bachelor Of Science (Bs), Criminology (Pre-Law)