Ensure day-to-day customer service, production and sales operations for the company are functioning in an efficient and productive mannerLeverage data analytics and organizational best practices to assist managing partners with resource allocation decisions and process optimization strategies across functional departments including sales, customer service, production, accounting, and regulatory complianceDirect Management of several teamsConduct annual performance reviews with direct report employees and recommend promotions and compensation changes to managing partnersWork closely with Bond Administration Manager and Customer Service Manager to ensure employees are effective in their designated roles, properly following internal and external guidelines. Coach individual employees and work with them on developing techniques for optimizing performance and being successful in their rolesBuild out stronger employee onboarding processes and training to get team members up to speed quicklyOwn the Processes (your teams and beyond)Develop and document processes as needed and implement best practices to optimize quality control, productivity and efficiencyCollaborate with sales team to ensure effective coordination of day-to-day operations between sales and service teams, resolving process issues, internal conflicts and developing process and organizational improvements as neededSupport/enhance/take-over/build-out various operational systems with the managing partnersPhone systems, new CRM build out, reporting, compliance tracking, etc.Collaborate on new features within our own software to (you guessed it): improve processes, usability, and efficiencySupport sales and service team in resolving:Point of sale billing, invoicing, financingRelated vendor AR/AP conflicts and issues

Responsible for total box operation in a specialty retail environmentDrive store performance and exceed metrics: Sales, Conversion, UPT, and ADSStaff, retain, and develop a team of dedicated associatesUtilize performance based scheduling to maximize efficiency and grow retail salesAnalyze past performance and current market trends to forecast future resultsImplement and teach visual merchandising standards and marketing strategies Inventory control, profit growth, shrink reductionRecognized for having the top overall guest satisfaction scores in the state FY17Recognized for having the top conversion in the district FY17Recognized for being one of the top 50 stores in the company in sales growth year over year

Provide direction and leadership for a supercenter with approximately 500 employeesProfit and Loss responsibilities for a retail store generating over $120 million in annual sales and driving the momentum of total box operationsResponsible for developing talent by championing company human resource initiatives and hiring, evaluating, and coaching associatesOversee compliance areas such as policies, procedures, loss prevention, and safetyMonitor competition and implement pricing strategies based on competitive analysisDisplay a narrow focus on customer service while executing company merchandising programs and initiativesManage total store operations with area specific influences

Manage the pawn loan balances and retail operation of a secured non-recourse lending operation-pawn shop- as well as the budget for revenues and profitability, including expenses. Hired, trained, developed, and held store staff accountable. Developed, implemented, and monitored business plans to increase revenues. Participated on the acquisition team. In this role I traveled the southeast US and was responsible for the training of new store staff, auditing stores, reviewing financial records, and ensuring company guidelines were being followed. Managed up to 6 stores at a time in this role.