Christopher Kiger Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Working with Small and Medium business clients to help them develop and maintain their IT infrastructure.

Temecula, California, United States

Serving many clients through an MSP providing Systems and Desktop support to small and medium sized businesses. Duties include Patching Servers, Managing Watchguard Firewalls, Troubleshooting and Administering Exchange with Reflexion Spam Filters, Managing DHCP and DNS records, Administering Active Directory, and Managing RingCentral or Avaya Phone systems.

Pasadena, Ca

Serving in a vendor capacity through an MSP to provide desktop support and entry-level systems engineering to a Childcare Nonprofit. Assisted in the rollout and deployment of 600+ VMWare Horizon VDI Clients and managed their firmware updates. Used VMWare Appvol to virtualize business apps and UEM Manager to deploy security and printer settings to virtual desktops. Also participated in the rollout and management of Equitrac Follow Me Printing as well as Airwatch MDM.

Greater Los Angeles Area

• Supported a 6,000 user organization as the Tier 3 technician. All tickets that could not be resolved by the Helpdesk or Desktop Technician II staff were escalated to me to resolve remotely or in person. I also served as the lead technical resource for all of the team members of our global Desktop Support Group. • Responsible for patching all desktop computers with WSUS or PDQ and the installation or maintenance of all required components. Additional client management tasks include deploying scripts, collecting hardware inventory data, and generating reports. • Created corporate golden images with Microsoft Deployment Toolkit to optimize the deployment of Windows 10 and 7. Scripted and automated all the tasks in the imaging process including software installation to save technicians several hours of touch time and create a flexible package that was easy to update and replicate to remote sites with low bandwidth.• Managed Symantec Endpoint Protection and Managed Symantec Endpoint Encryption. Deployed both pieces of software to all client computers after installing and configuring the management consoles for each product on virtual servers. • Used active directory to make changes to user or computer accounts and perform routine maintenance. Used PowerShell to remove stale computer accounts to close security holes.• Responsible for managing tickets that had breached SLA and working with other desktop technicians to ensure their timely completion.• Worked on the pilot deployment of O365 and upgrade to Windows Enterprise E3.

Greater Seattle Area

• Self Employed Contractor partnering with many businesses in the entertainment industry. • Ran sound, lighting, video, and the production schedule for a 350-seat comedy venue.• Refitted the LED Video wall at Safeco Field.• Setting up PA systems and staging equipment for large concerts.• Recording bands in live or studio environments.• Performing live shows with cover or original bands.

Greater Seattle Area

• Supported Medical, Dental, and Legal clients in an MSP type environment. Support was delivered via a combination of in person office visits, remote, and phone calls.• Gained introductory experience with Labtech for remote support. • My duties often included setting up new machines, installing drivers for dental imaging sensors, working with patient records databases, installing network administered antivirus software, setting up consumer/small business grade routers, setting up remote access through RDP, maintaining NT Backup on clients servers, and troubleshooting various hardware issues.

Tukwila, Wa

• Provided top-notch consumer technical support at one of the nations leading electronics retailers. • Served as the front line of a high volume in store helpdesk system. • My primary responsibilities were troubleshooting customer’s technical issues, installing software, creating trouble tickets in best buy’s proprietary ticketing system, upgrading operating systems, diagnosing and repairing hardware issues, addressing warranty returns, and selling services to customers.

Associate In Applied Science, Network Services And Computing Systems

Associate In Arts, General Studies

Certificate, Audio Engineering

Certificate from the Recording Institute of Technology for Studio and Live Sound applications.