22 years successfully building global experience organizations that deliver leading experiences to support business growth:* Multi-disciplinary senior leader with expertise in CX, UX, experience design, product management* Building experience organizations* Establishing digital design cultures * Delivering design execution and quality at scale with DesignOps * Building, developing, and inspiring global teams of over 100 personsIndustry experience:* Aviation: 14 years delivering premium customer experiences through data-driven products, services, and channels enabling the digital transformation of an industry (B2B, B2G, B2C)* Financial Services: 8 years building and managing a web application suite that enabled investment advisors to move from legacy processes over to digital operations (B2B, B2C)Customer experience expertise:* Design: user-centered design, user experience design, product design, service design, information architecture* Operations: DesignOps, ResearchOps, design systems, tools, program management, KPIs, organization structures, Design Studios* Research: contextual inquiry, ethnographic, interviews, heuristic evaluation, design sprints, personas, journey maps, service blueprints* Technology: iOS, Windows, Android, mobile-web apps, augmented reality, SaaS, IaaS, PaaS, APIs,* Data analytics: qualitative, quantitative, behavioral, NPS, CSAT, CES, Qualtrics, Adobe Analytics, A/B testing* Process: Agile, SAFe, product development lifecycle, Pragmatic Marketing* Partnerships: Apple, Microsoft, & other large tech companies Executive volunteer experience:* Executive Innovation Advisory Council Member for technology-focused venture capital firm* Executive Advisor supporting technology startup companies working with venture capital as well as technology incubators* Active Board Member with non-profit organization growing youth mentorship across Colorado - leading the definition and analysis of KPIs
Listed skills include Strategic Partnerships, Product Management, Mobile Devices, Management, and 38 others.
