Chris Kohls Email & Phone Number

Citrus Heights, Ca, Us

I am a Field technical support technician, Lv2 role and I travel anywhere from Sacramento to surrounding areas that include: the foothills, the Bay area and the Northern areas if California troubleshooting different companies technical issues through a ticketing system (SRMBuddy) and our tickets can range from Point of Sales (POS) equipment, to Networks, Servers, Building surveying for new Technical infrastructure development and automated Pharmacy equipment inspections and fixes.

Roseville, California, Us

Responsibilities: Working with Customers and Field Service Technicians that call in to ClearCaptions support center, on a high volume basis, looking for assistance with captioning software and hardware. Normal routines consisted of: how to setup captioning phones on home and enterprise networks, how to troubleshoot and maintain captioning phones and services in their environment, resolve any issues with their Home phone and IOS devices that have our caption software and even reaching out to ISP and Telephone and Internet provider companies they had. Accomplishments: Being a part of a fast growing company, learning about VOIP and Telephony Infrastructure, being able to help the hearing impaired with their (computers, networks and mobile devices) to make their lives easier to adapt to with their challenges in life

Atlanta, Ga, Us

Responsibilities: Providing Customer Software Support to nationwide Doctors, Nurses, Office Admins and Technicians for proprietary EHR and Medical office Software on multiple platforms from Windows 7, Windows 10, Mac OS, Android devices and IOS systems (IPad and IPhone)Accomplishments: This Job allowed me to be able to work with a higher end Customer Support group of people with a more professional level of style and understanding on how the Medical field operates, while being able to bring to the table what I had learned from previous jobs about how the Android Apple devices work with certain software that applies to everyday life.

Cork, Ie

Responsibilities: Provisioning excellent Customer Support to Voxpro our client base: via phone Email and chat. Investigate and research user issues with Windows, Mac OS, Android and IOS devices. Identify necessary software and application upgrades for better performance results. Use proper escalation procedures for bug issues so they can be resolved in a timely fashion. Update the internal Salesforce knowledgebase when necessary for betterment of all employees to be able to establish more effective working relationships with team members.Accomplishments: This job has allowed me to sharpen my Salesforce skills, Customer Service interactions, Android and IOS software knowledge and further learn Windows 7 and 10 features. Skills included: Home Automation support, Customer service, Remote support, Phone support, Windows 7, OpenOffice, Apple IOS support and Mac OS support, internal support software, Salesforce ticketing system, Hybris ordering and not limited to anything I came across.

Folsom, Ca, Us

Responsibilities: Working in a Phone or Email queue to provide application support to Powerschool customers, pertaining to software functionality, incident resolution and system configuration, escalating to Tier 2 and Tier 3 Support Engineering to resolve complex support issues, creating knowledge-base articles to address newer questions.Accomplishments: Being involved in this job was an accomplishment, I was able to gain more experience in my career as a “Customer Support/Technician”, through adapting quickly, asking questions to the right people and earning trust from my co-workers, management and any of our customers we dealt with on a daily basis. Skills included: Software Information Systems knowledge, Salesforce Ticketing Software, Windows Server 2008r2 and configuring, Remote Support, FTP, Command Shell, Oracle and SQL database, doing Backups and restores with Oracle databases.

Walnut Creek, Ca, Us

My job is to go from location-to-location working on Workstations and Servers making sure they are installed, moved and uninstalled correctly for the businesses that contract our services through my employer, Murphy, McKay & Associates.

Sacramento, Ca, Us

When I attended Asher College I completed a 2 year program in PC Networking with a 4.0 grade average. While being in school I was able to obtained my CompTIA A+ and CompTIA N+, along with a few Microsoft Certifications: Windows 7 Configuring, 2008 Active Directory and Network Infrastructure. After I can apply these acquired certifications in a job placement I plan on returning to Asher college to complete the Microsoft 70-646(2008 Server Administrator) and the 70-417(Windows Server 2012 MCSA upgrade). From there I would like to continue my IT education and move on to a higher ended career in Cisco starting with my CCNA.

Managed daily business routines, such as, Client and Vendor relations, Payroll and billing, implemented spreadsheets and Word documents, employee audits, derived new strategies for better business and resolved any spontaneous issues that might have taken place throughout the work days.

Sustained daily Business, Customer/Vendor Relations, Payroll with QuickBooks, Innovated better business tactics, Microsoft Office, Opened/Closed Store front and anything else that might have arisen during the day.

Pc And Networking, Pc And Networking Technology

Associate Of Arts (Aa), General Education