Christopher L. Email & Phone Number

San Francisco, California, US

- Tech Lead for Search on UberEats.com, Eats in the Rider app, and the UberEats app. On a mission to build a best-in-class delivery product for Uber customers and grow the Eats business.

San Francisco, California, US

- Engineering Lead for Web products on Direct and Connect, responsible for architecture, roadmap, and culture of the product and web team.- Tech Lead for the Uber Direct Growth and Access charter. Responsible for planning and resourcing to execute and scale a quick and seamless self-service onboarding UX. Created solutions for Merchants and Uber.

San Francisco, California, US

Served as Tech Lead for all frontend Uber Direct products. The “Go-To” person for all Direct Dashboard related questions, issues, and projects.

San Francisco, California, US

• Served as Tech Lead and “Go-To” person for all Postmates Job Experience frontend products while also leading and developing cross-team backend initiatives end-to-end.
• Drove projects end to end as Engineering Lead responsible for project management, product spec creation, UX sign-off, architecture design and implementation, cross-org point of contact communication, and feature.
• Responsible for designing and implementing improved user experiences to the Buyer order drop-off, cancellation, and on-going order tracking screen flows that drove down cancellation rates by 20%, increased annual.
• Redesigned and rebuilt the backend refund and credit automation system to handle previously non-automatable cases, resulting in increasing overall issue remediation automation rate from 62% to 72%, driving down.
• Led integration effort for Replicant.ai/Postmates Thinking Machine, connecting an intelligent phone ordering bot with our ordering systems, tuning signals and dispositions from the automated order placement.
• Led bi-weekly team retrospective meetings, helping to uncover pain points and improve team productivity, culture, and morale.

San Francisco, California, US

• Served as UI Lead responsible for complete application rebuild and feature iteration of Buyer, Fleet, and Merchant Help Center portals, the entry points for all user submitted issues. Designed and built a user flow.
• Led and implemented initiatives across the stack (Frontend: React/Redux, Backend: Django Python) responsible for reducing Postmates operating costs, increase customer satisfaction, and drive growth.
• Drove ITGC Sox Compliance effort to completion to make all Customer Experience services compliant with required security standards.
• Responsible for engineering excellence initiatives including creating the Engineering Design Document template used to kick off every project. This document guided engineers with a baseline to follow when building out.

Redwood City, CA, US

• Built a React.js based reusable component library to transform the company's product development process, increasing developer productivity and feature scalability
• Served as Client-side technical lead for Informatica Cloud Product Administration application responsible for UI architecture, design, implementation, and integration with micro-serviced REST APIs.
• Modernized the JQuery-based Informatica Cloud UI by incorporating the latest UX patterns, preparing it to take over as the company’s flagship data management product.
• Evangelized and pushed for team-wide adoption of modern development technologies and techniques to broaden teams’ knowledge and increase their productivity potential.
• 1st place winner in 2017 company hackathon with delivery-ready usability enhancements that identified and solved user experience speed and efficiency pain points.

Redwood City, CA, US

• Served as UI technical lead in a cross-organization initiative to bring Apache Spark functionality to our platform, driving UI tasks to completion and supporting integration with the back-end.
• Led a sub-team of 4 engineers to architect and implement a onboarding feature which encouraged and guided customers to upgrade their legacy integration solution to the latest big data management solution.
• Served as Scrum Master and project manager to introduce UI to service hierarchical data types, enabling capabilities to manage real-time streaming data and vastly expanding the product’s user base.
• Redesigned the tool's entire validation framework so that developers can more efficiently hook in Java Data Model validation logic, resulting in a cleaner, more scalable code base.
• Winning finalist in 3 annual company-wide hackathons; of which, 2 were productized in a major release to increase customer satisfaction through ease of use and improved productivity.

Redwood City, CA, US

• Responsible for upgrading legacy features with usability enhancements for the on-premise Informatica Data Service Tool, using Java on an Eclipse OSGi platform.
• Interfaced with internal and external stakeholders to prototype and implement UI usability features ahead of schedule, streamlining my team’s customer request backlog.
• Personally developed UI performance enhancements that would improve high-volume customers’ experience during the launch and loading of their projects in the developer tool, cutting down load times from 3 hours to 10.

San Diego, California, US

• Assisted in design, implementation, and delivery of the next generation Teradata Viewpoint System Management web platform via a Java Spring MVC servlet solution.
• Built dynamic web-based UI Portlets using JSP and Javascript, while maintaining and interacting with an SQL database.
• Developed JUnit tests to increase application quality, which resulted in to over 70% code coverage.

• Upgraded an existing web-based application used to facilitate municipal wastewater collection agencies in submitting sewage overflow/spill reports to state regulatory agencies (e.g., Office of Emergency and local.
• Collaborated with project managers, field engineers, and other programmers weekly to keep compliance and code requirements up-to-date.
• Developed application with ASP.NET, Visual Basic, SQL and MS Access Databases.

La Jolla, CA, US

• Collaborated with a team of students and faculty to develop software that tests game theory.
• Successfully developed Java programs that were executed on a large network.
• Setup and monitored front-end and back-end software to allow for real-time network experiments.

Bs, Computer Science Engineering

Full Stack Web Development