Christopher Konrad Email & Phone Number

Los Angeles, California, United States

Connect YouTube users with brands and creators through ads. Influence ad features, formats, and quality decisions that balance Google’s business needs at all stages of product development with the needs of YouTube users, advertisers and creators. KEY ACCOMPLISHMENTS*Strategic Leadership: Implemented strategic business research resulting in +1% consumer ads sentiment, +2% ads relevance, +2% ads trustworthiness and +8% YoY revenue growth. *Operational Excellence: Maximized impact by scaling quant research on Qualtrics with an innovative research framework for experimenting and logging quantitative user and product metrics using ultra high fidelity prototypes.*Collaboration & Execution: Partnered with global cross-functional leads, including AI/ML teams, to build relationships, prioritize high-impact research initiatives and roadmap, integrate research findings, implement AI/ML innovations and sustain YouTube as consumers’ most trusted ads experience. Developed responsible AI guidelines, by triangulating data, to transform the YouTube ad experience for viewers and creators.*Team Development: Built, developed and provided growth opportunities for a high performing global team of 10 quantitative and qualitative UX Researchers and Managers focused on AI-driven ads UX, while fostering a culture of innovation and user-centricity.

San Diego, California, United States

Consulted with the world’s most innovative businesses, helping them to research, design and bring to market well-designed digital technology products. Led a fast-paced business, culture and managed multiple project teams.KEY ACCOMPLISHMENTS* Strategic Leadership: Performed hands-on research, triangulated complex insights across multiple research projects and recommended to business stakeholders high impact actionable opportunities, strategic guidelines and future scenarios for Becton Dickinson pharmacy experiences.* Operational Excellence: Implemented quantitative methods, e.g. Max-Diff, for feature prioritization and performance measurement for impact and outcome metrics. * Collaboration & Execution: Led cross-functional team to research and design technical workflows of BMC Software’s AI-driven Smart IT service desk app for enterprises. Used usability evaluation techniques and statistical analysis to measure a 75% increase in user productivity and estimated 47% decrease in cost. * Team Development: Recruited, hired and developed 10 UXD, UXR, UXE and PgMs and fostered collaborative culture of diverse perspectives through regular team meetings, transparent information sharing, team-building activities, peer-to-peer recognition, celebrating successes, and supporting training and development.

Seattle, Washington, United States

Provided global enterprise clients with customer insights, product strategy and experience design while balancing the art and science of creating great products. KEY ACCOMPLISHMENTS* Strategic Leadership: Utilized consumer trends, developed insights into pain points and unmet needs and recommended to Microsoft mobile stakeholders nine high impact mobile services for emerging markets, e.g. mobile payment, cloud storage.* Operational Excellence: Established and refined design research methods to quickly move from user problem to product concept, and to concept value all within the context of a single customer visit. * Collaboration & Execution: Led extensive research with global stakeholders. Translated insights into the technical design of a Microsoft sales account planning enterprise solution that resulted in +20% in usage and +60% in satisfaction. Led a cross-functional team to bring H&R Block’s retail tax prep service online. * Team Development: Created the strategy and research practice. Hired and mentored 5 UX Researchers to impact business strategy and product design. Responsible for business development and pipeline management.

San Diego, California, United States

Delivered consumer insights on personal finances and experience design for TurboTax on all platforms in an agile development environment.KEY ACCOMPLISHMENTS* Strategic Leadership: Led research plans aligned with business goals to make it easy for TurboTax users to connect with a live tax expert for tax advice and a final review.* Operational Excellence: Established UX experimentation process to evaluate product concepts. * Collaboration & Execution: Designed with cross-functional teams, the first mobile and web-based versions of TurboTax with a revenue impacting outcome of +6% YoY in e-filings. * Team Development: Mentored and developed a diverse team of UX Researchers, ensuring high-quality execution of all aspects of user research throughout the product life cycle.

Redmond, Washington, United States

Provided consumer and enterprise insight and design direction for Microsoft Office business applications on Windows, Mac, and web. KEY ACCOMPLISHMENTS* Strategic Leadership: Led the development and execution of the Office 2000 Advisory Council of top 10 enterprise customers to identify product capabilities that reduce the total cost of ownership.* Operational Excellence: Led the use of the Wizard of Oz method and low-fidelity research methods to provide strategic insights into the design of AI features, such as Office Assistants (Clippy), Intellisense, spelling and grammar correction and suggestions.* Collaboration & Execution: Shipped Office 95, Office 97, Office 2000, Office XP and Office 2003 in collaboration with cross-functional partners operating in a large, matrixed organization. * Team Development: Managed and developed 5 strong User Research Managers for a team of 25 UX Researchers.

Champaign, Illinois, United States

I became interested in designing and engineering human interfaces while studying Applied Engineering Psychology at the University of Illinois, and working at the Human Perception and Performance Laboratory at the Beckman Institute for Advanced Science and Technology. My graduate research investigated human performance and display design, instrument eye scan and pilot expertise.