Reinvigorated the R&D department by focusing on increased Agile Scrum rigor, process improvement, proper resourcing, appropriate tools, and best practices. Successfully reestablished communication and transparency with internal and external stakeholders. Broadened the team’s tactical focus beyond a large technical debt migration to include new features, enhancements, security, and compliance. Reported to President and then Group CTO as a part of the core leadership team.• Drove Agile Scrum process improvement and mentoring, focusing on Definition of Ready, Definition of Done, key touchpoints and core metrics including sprint burndown and velocity. • Restored the stakeholder feedback cycle and performed Agile Scrum education and mentoring to ensure ongoing communication, transparency, and an understanding/acceptance of the methodology.• Initiated effort to back-fill and expand the R&D team, including backfilling Product Owner and Senior Developer (offshore) roles. Adding junior developer (offshore) and Senior QA Analyst (offshore) roles – establishing the first formal QA department including automated testing utilizing Cypress.• Expanded team’s focus beyond a .NET migration effort to include key strategy items identified in successful effort to establish an initial roadmap.• Partnered with group level CTO to initiate migration from Azure to AWS, initiate migration from Jira to Azure DevOps and vet monitoring/analytics tools including Datadog and Microsoft Clarity.• Reestablished security and compliance best practices including monitoring, mitigation and device management utilizing tools including Crowdstrike Falcon, Rapid7, Apple Business Manager, Google Workspace and MS/Azure Entra ID.• Performed vendor management and payment/reconciliation of recurring R&D expenses.• Contributed to weekly and quarterly reports utilized by group and parent company leadership.

During my self-elected sabbatical, I have spent my time undertaking key personal projects and continuing professional development/certification across emerging technologies, strategies, and methodologies.

In this capacity, I spearheaded Development and Enterprise Business Analysis strategy, vision, and operations, overseeing all activity across the $2.6M annual, two cost-center functional group.• Steered business operation and evolution, driving the integration of cutting-edge solutions to enhance quality. • Shaped business strategy across teams, group, and IT solutions, leading teams and internal resources in the full scope of solution vetting, implementation, enhancement, support, compliance, governance, business continuity, disaster recovery, and due diligence processes.• Revitalized Enterprise Business Analysis Team, shaping recruitment and team development strategy to more than double talent resources.• Transformed project processes, driving Agile Scrum methodology adoption to ensure seamless project delivery, continuous improvement, and support.• Ensured operational stability, maintaining a 101.8% average ticket closure during periods of rapid, volatile change.• Advanced high-priority solutions, centering leading-edge tools and technologies to drive solution iteration and optimization; leveraged Ui Path suite of solutions to enhance RPA and TestComplete with regression testing to improve Automated Testing processes.• Served as integration technical lead for the implementation and migration of Workday HRIS, supporting the selection of solution and third-party consultants as well as data transfer activities.• Drove strategic solution sourcing, selection, and implementation, collaborating with key stakeholders and third-party consultants to integrate Salesforce and MuleSoft solutions.• Participated in the solution and third-party consultant selection process, collaborating with key stakeholders and partners to pave the way for the integration of Salesforce and MuleSoft solutions.• Served as a key corporate representative and thought leader, attending the Ui Path Forward 5 conference (September 2022) to expand partnership and collaboration opportunities.

While with Advanced Fraud Solutions, I directed IT strategy, operations, and enhancements, leading a team of up to ten with an annual budget of $1.5M in the execution of end-to-end IT architecture, infrastructure, compliance, and continuous advancement functions. • Shaped and executed bespoke roadmaps driving software design, development, testing, deployment, and iteration, propelling needs-aligned improvement and evolution across all software products.• Revitalized IT organization, insourcing IT operations and establishing corporate IT department to support fraud detection software company and services.• Cultivated a top-quality IT department, leading recruitment and integration for all IT roles at all organizational levels.• Enhanced capabilities across project management, requirements, sprint management, testing, code repository, and deployment with the integration of Agile Scrum and Azure DevOps processes.• Helmed strategy and launch of three new products; a C# .NET ASP MVC web-based, merchant sector-focused application for fraud prevention, a client-facing solution for daily data contribution to a third-party data provider, and a C# .NET ASP MVC web-based Positive Pay solution, driving product development and iteration in line with key needs.• Captained three major infrastructure transformations, partnering with Rackspace third-party hosting provider to integrate formal lower environments, convert and migrate dedicated hosting solution to hyper virtualization machines, and drive full Azure cloud implementation, enabling unprecedented reliability and scalability across technical functions.• Governed compliance processes, vetting PCI compliance requirements and leading annual SOC 2 compliance audits to secure ongoing annual certification.• Concepted, established, and launched a dedicated internal Compliance organization, mentoring and leading group director to ensure best-in-class compliance operations.

As Senior Project Manager, I led an international team of dedicated and shared staff, directing project management and business analytics activities across an on- and off-shore global organization. • Partnered with internal/external stakeholders and executives to shape and drive project management strategy and vision, aligning release, production support, maintenance, and performance improvement initiatives with core corporate objectives and targets.• Assumed control of existing project team, seamlessly integrating into leadership role to ensure uninterrupted quality and performance during transition period.• Provided strategic and operational leadership for in-house, web-based, vendor-facing admin system, as well as for corporate website and third-party eCommerce site solution, maintaining stability and efficiency across all platforms.• Leveraged third-party content management system to support the implementation of a B2B and B2C eLearning web portal, empowering subscription-based content and custom learning materials across eighteen co-branded sites; launched initial B2B and B2C web portal, enabling self-service initiation for executive coaching services.• Propelled internal change and advancements, driving the database upgrade to SQL 2012 as well as the enterprise roll-out of MS Office 365/Link to facilitate continuous improvement.

Responsibilities:• Managed a dedicated, cross-functional, six-member team tasked with replacing a critical, high profile, four hundred plus user, tablet-based application that supported domestic and international core business functions across three divisions.Accomplishments:• Implemented technology/architecture upgrades, new database, supporting tools and process improvements to ensure a robust foundation for project and support long-term enterprise needs• Learned and executed Opus phase gate and capital authorization request processes, resulting in project approval with initial $800k budget • Collaborated on interview guidelines across QA, DBA, and developer roles, resulting in three successful instances of recruitment and team staffing• Piloted use of Agile Scrum methodology• Piloted use of Team Foundation Server for source control, quality assurance, business analysis and project management• Delivered first instance of in-house developed survey management tool, after three previous failures by other teams

Responsibilities:• Aid in the initial program ramp up of the new Test Data Management team• Focus on project management, finances, and integrationAccomplishments:• Progressed a high profile, integration project bringing three hundred plus applications in compliance with corporate policy, regarding the use of sensitive data in test and development environments• Responsible for initial program financials, including forecasts and business plans across three projects• Received over $600k seed money with an additional $6 million forecasted through 2012

Responsibilities:• Lead and implement multiple concurrent projects, per six-month project cycle• Creation and maintenance of project plans• Coordinate and manage requirement definition, prototyping, development, testing, implementation, and warranty support• Project communication - including defining and documenting artifacts, such as communication plan, status reports, testing scripts, implementation, and contingency plans• Project administration – including update of project plans, risk/issues list, tracking of defects/resolutions, milestones, skill-set hours, and demand forecast• Financial management – Project estimates, skill-set cost reporting and non-labor expenses• Customer & Vendor Management – Facilitated relationships through communication, statement of work (SOW), service agreements and invoicing• Project governance and compliance – Ensured key work product sign-off and adherence to project level change management guidelines defined by PMOAccomplishments:• Successfully completed multiple projects across origination, servicing, maintenance, infrastructure, electronic data interchange (EDI), human resources, corporate administration, and internal/external stakeholder support• Effectively informed stakeholders of ongoing status, escalated concerns, and mitigated risks• Facilitated consistent delivery of quality solutions across multiple cross-functional teams, including off-shore• Enforced change management activities and compliance based on established guidelines and processes

Responsibilities:• Driving and expanding the EDI strategy across iSeries (AS400) and pSeries (AIX) platforms.• Project lead role on multiple EDI and infrastructure projects supporting both internal and external stakeholders• Knowledge management across EDI initiatives including invoicing, servicing, claim processing and origination• Mentoring team members, customers and vendors on standards, systems and supported business processes• Business Continuity and Disaster Recovery – EDI subject matter expertAccomplishments:• Delivered quality tactical and strategic solutions supporting infrastructure, business units and clients• Collaborated with customers, vendors, and competitors through MISMO industry group to define and support technology, security, infrastructure, and development standards• Evaluated, implemented, and supported multiple third-party translation and communication solutions• Key participant in multiple, off-site, bi-annual business continuity/disaster recovery tests

Responsibilities:• Performing programmer analyst role supporting EDI, origination, and servicing initiatives• Provide knowledge expertise and on-call support to internal and external stakeholdersAccomplishments:• Developed quality solutions on the iSeries (AS400) midrange platform utilizing RPG and CL• Maintained integrated, third-party translation and communication solutions