Christopher L. Email & Phone Number

Falls Church, Va, Us

• Lead teams and field service engineers in ongoing investigations, initiating RCCA for underperforming parts.• Implemented cost saving measures by investigating “no fault found” parts, reducing unnecessary returns from the field.• Lead failure review boards with suppliers to identify and mitigate dominant failure modes.• Direct efforts to verify and adjudicate data for accurate reporting in FRACAS, maintaining data integrity and reliability.• Facilitate weekly scrum meetings in JIRA, fostering open communication and tracking progress on submittals.

Falls Church, Va, Us

• Conducted failure analysis on critical components to drive resolutions and improve system reliability.• Provided strategic engineering guidance in RCCA, facilitating potential redesigns of underperforming parts.• Performed reliability analysis for design teams, identifying key reliability metrics (MFHBF, MFHBME, MTTR, etc.) to inform decision-making and improve system robustness.• Established relationships with suppliers ensuring the timely delivery of goods and services.• Authored maintenance plan packages, providing essential documentation for maintainers to execute maintenance actions.

Falls Church, Va, Us

• Utilized the Duane Model to conduct reliability growth analysis on various components.• Supported engineering investigations by providing failure analysis and root cause to drive corrective actions.• Authored detailed failure analysis reports, documenting findings and recommendations for improvement.• Assisted in digital transformation efforts by contributing to the development of an R&M dashboard.

Irvine, Ca, Us

• Managed the testing, packaging and shipping of motion controllers for diverse market solutions.• Conducted routine inventory checks and coordinated repairs for malfunctioning components.• Maintained an up-to-date online catalog, enhancing product visibility and accessibility for customers.• Utilized various tools such as SAP and JIRA to review parts and complete assigned tasks efficiently.

• Cultivated positive customer relationships through friendly interactions and exceptional service delivery.• Addressed customer inquiries, concerns, and complaints promptly and effectively, both in-person and via telephone.• Managed merchandise transactions for wholesale and retail customers, including ordering and sales processes.• Demonstrated strong organizational abilities in stocking shelves, procuring supplies, and maintaining store aesthetics.

• Efficiently fulfill duties including brewing tea, preparing toppings, and managing the register.• Collaborate with team members and adhere to detailed instructions to ensure store operations run smoothly.• Extend warm greetings to customers and provide informative responses to inquiries, particularly regarding beverage customization options.