Programme manager to deliver Commercial Packaging to a clinical trial site. Working in a fast-paced GMP regulated environment, using initiative and effective prioritisation to deliver a strategic project with implementation of new processes for a high-profile biologics customer headquartered in Iceland. . • Project lead for complex multi-phased project to deliver commercial packaging. Phase 1 initially as a low throughput semi-automated operation followed by the delivery of a £2million high-speed assembly and £7million automated secondary packaging lines.o Including refurbishment of an unutilised office space into a GMP areao Business Readiness to launch commercial operations including identifying opportunities to improve site infrastructure to support future commercial growth opportunities. o Project planning process improvements and business readiness for the delivery of new assembly and packaging equipment, including change control ownership.o Assuming extended responsibilities to deliver 6 new product introductions for the commercial client in addition to original commercial scope, ensuring identification and management of cross-project interdependencies to maximise efficiencies and limit negative impacts.• Working closely with and presenting project status, including risk management, updates to senior leadership teams including steering committee meetings• Serving as the principal client point of contact, escalation and internal link for all stakeholders• Management of technical and service aspects of commercial packaging project, technical transfer and new product launch• Providing the project team with focus and prioritisation, motivating and recognising strengths to best utilise available resources.• Point of contact for off-site sales team regarding sites commercial capabilities when quoting for new business opportunities • Day-to-day customer facing relationship management.

Project managing new analysing equipment installations across client sites, maintaining project documentation and liaising with key stakeholders to ensure service continuity for implementation projects with an average value of £500k to £2.5m.• Managing Histology implementation within SCP network, the first NHSi region to go to tender. Praised for delivery of several key pieces of work including the product master list, SCP presentation and IT project plan, as well as producing all of the SCP histology plans• Delivered on internal Process Improvements, including;o Led on and completed major outsourcing project including writing the tender specification to contract with suitable architectural firm in support of programmes which include high value and complex enabling works. Main point of contact and driver, engaging with customer projects, procurement and legal.o Utilising knowledge gained from previous position to design training for RFPIO tender response softwareo Designing templates in MS Project and developing a Customer Site Survey questionnaire • Identify Risks and put in place plans to mitigate. An example being appointing an external architect and structural engineer to carry out surveys in the laboratory in Guernsey Hospital which has highlighted additional costs and avoided unnecessary delays• Engaging internal and external stakeholders to define scope and understand pressure points, building relationships to deliver on time and budget• Design detailed phasing and implementation plans which clearly define responsibilities and task dependencies• Lead meetings with customers both digitally and in person including presenting phasing plans or reviewing project progress against key milestones• Review a bill of materials to ensure instruments are ordered correctly with all required components to match the project specification to avoid additional cost and waste• Completed self-study Prince2 Foundation and Practitioner levels – November 2020

• Coordinating tender responses throughout its lifecycle, from identifying the opportunity, through to submission and post submission clarifications• Working proactively and effectively across multi-disciplinary teams to achieve best in class tender responses• Facilitating communication between internal and external stakeholders for updates on progression• Organising the team across several concurrent projects to achieve deadlines through effective task prioritisation• Continuously looks at ways to improve and simplify internal processes including working on implementing a new tender management tool. Rolling out training to other departments and providing demonstrations to other regions• Certified Foundation level APMP, which is the global standard for developing and demonstrating proposal management competency• Acting as a mentor to junior members of the team, coaching on ways of working to achieve maximised productivity

• Lead a team of 3 to service a large broadcaster, the BBC, responsible for some of the largest DVD and Blu-Ray releases such as Planet Earth and being the escalation point for all internal and external matters• Actively engaged with the client, dividing time between current projects in manufacturing and upcoming releases, ensuring projects are delivered on time and release dates are met• Lead meetings both internally and externally, including project kick-offs and weekly catch-ups• Presenting ideas and sample packaging to influence decisions on upcoming future releases (e.g. glitter variants for Louise Live) and building in additional time into the project for longer turnaround times of artwork delivery• Liaised with the purchasing department to co-ordinate projects involving special packaging and sampling • Attended “Press Pass” days at the printers• Inventory management with printed parts• Worked with the client’s forecasted figures to proactively look at release months ahead ensuring availability of key components, highlighting bespoke requirements and building in additional time to accommodate special requirements (such as coloured cases)• Managed a portfolio of smaller clients and being the first point of contact for them to Sony DADC, maintaining these relationships via client meetings, conference calls and email interaction• Created Bill of Materials (BOMs) within the system, then inputting components such as Masters and Artwork ready for replication / print• Nurtured successful internal relationships amongst all other departments• Placing customer orders with the highest levels of accuracy, to requested specification to avoid delays, claims and accurate invoicing• Took on additional “Key User” duties, being the point of contact in the UK for the Leos based system used, Blu-Ray and Special Packaging

• Managed sales across key accounts within my territory; Asda, Morrisons, Tesco, Boots and Co-Op• Attended roadshows and tradeshows to support campaigns and product launches including product sampling• Using EPOS data to track the sales of individual product lines and finding ways of maximising sales opportunities • Successfully built relationships with key store staff to negotiate additional range space such as; extra product facings, shelf space and securing promotional space.• Merchandised eye-catching displays using a variety of Point of Sale (POS) items to improve product visibility on key lines such as Mentos and Fruittella• Produced Powerpoint presentations to display best practises supported with photos and sales data for meetings• Created a 4-week journey plan, being agile to adapt the frequency of visits based on the needs of the business• Implemented changes to planograms and promotions• Winner of in-house Asda League competition. Highest growth in Asda business for the year 2013• Winner of in-house WHSmith League Competition. Highest growth in WHSmith business for the year 2013• Grew Asda business by over 20% for 2011 and a further 25% for 2012• 2013 Tesco Sales up by 41% VS 2012• Gatwick Airport South & North Terminal Airside Boots stores became the No.1 and 2 performing stores in the UK respectively for the first time ever (deposing Heathrow)

• Overall responsibility for the shop when manager is away.• Administrative duties such as: Processing orders, Stock movements (Booking in/ Transferring Out), Stock audits, handling large sums of money including end of day cashing up.• Regular telephone contact with various departments of Sony as per customer service duties.• Assisting with staff and customer enquiries.• Being financially aware of margins and helping sales advisors with customer deals.• Assisting in staff development.• Hitting Sales Targets.• Opening and Closing the Shop.• Product Demonstrations and Tutorials including Full Microsoft Office package.• Hugely involved with the visual merchandising within the store.

• Responsible for Displays, Sales and Range Management.• Dealing with the customer enquiries and complaints.• Hitting Sales Targets.• Effective Merchandising.• Fully trained and effective member of Customer Service team.• Space Management of over 50% of the floor space.• Delegating merchandising responsibilities to part time staff.