Christopher Lavoie Email & Phone Number

Hamden, Ct, Us

Fairfield, Connecticut, Us

- Administrator of Microsoft 365, Office 365, Active Directory, Cloud Storage, Microsoft Azure, Bitdefender, Keeper, Card Access Control (Atrium), IT Documentation, SOP Generation- Troubleshooting support for VMware, Firewall Health and Rule Administration, Network Configuration, Domotz integration and configuration, Liongard integration and configuration- Direct escalation path from Level 1 Help Desk issues- Maintenance of desktop, laptop, and VDA gold images- ITSM Admin Team (Jira)- Member of project management leadership team for IT projects- Review job history of Backup & Replication jobs and Barracuda C2C Backup jobs- Maintain and supervise inventory control management system

Fairfield, Ct, Us

- Administrator for university's Blackboard Transact system. Help to manage and maintain ID card system and point of sale solutions.- Administrator for card access solution on campus. Able to work with locksmith for door access issues. Share in responsibilities for door access utilizing mobile devices.- Maintain equipment inventory and lifecycle management for all PCs and Macs across multiple campus buildings. Assist with and oversee image creation, application management, software licensing, equipment deployment and physical security. - Maintain print server for all network printers and copiers in public locations.

Fairfield, Ct, Us

Course taught: CS100, Introduction to Information TechnologyCourse description: Introduction to practical applications of Microsoft Word, Excel, Powerpoint, and Access from the Microsoft Office 2007 suite.

Fairfield, Ct, Us

Diagnosed and repaired university-issued notebook computersWorked in conjunction with student-run help desk and call centerTrained colleagues with basic repairs and diagnosing procedures.Helped with creating software images and deploying images to notebook hard drives

New York, New York, Us

Maintained the customer service desk at the bowling center. Assigned lanes, provided bowling shoes, and worked the cash register. Ensured quality customer service

New York, New York, Us

Assist management with opening and closing tasks during busy operating shifts.Personally ensure customer satisfactionMaintain a steady, positive working environment, optimal to the morale of fellow employeesFormerly employed at AMF Chicopee Lanes in Chicopee Massachusetts with similar responsibilities