Christopher Layman Email & Phone Number

Charlottesville, Virginia, United States

In my transition to this role, I moved from a position 100% dedicated to travel to a role where I could support clients remotely with periodic on-site visits. Priorities in this role were multi-faceted. My primary responsibilities include: Implementing our Data Analytics tool for clients, supporting our clients as they navigate the path forward after a standard operations project, and developing software requirements for our technical team to continuously improve our product. The data analytics implementations involve visiting client sites to analyze their business, existing data systems, and Management structure to put together a specific site instance custom-tailored to that client's specific KPIs and metrics. Custom Dashboards are built to help clients analyze their own performance to allow them to Manage by the Numbers and make decisions and measure the impact of their decisions. Supporting clients remotely from a post-project perspective involves consistent remote meetings with clients focused on reinforcing the behaviors that were driven by the operations team during the project. These meetings involve discussions about existing operating performance conditions with coaching on how to identify and overcome barriers. This sustainment work also involves monthly meetings where I engage the top local client leadership to ensure alignment on priorities and coaching focus points. Developing requirements for product improvement involves taking client needs and translating them into technical requirements our technical support team can understand. This allows them to develop an improved product that I then thoroughly test before releasing to our clients.

Charlottesville, Virginia, United States

• Strategized with top local clients to develop long-term plans and drive sustained performance improvements within their organizations and coach leaders through change implementation. • Actively lead internal meetings with the project team to discuss strategies for different areas of the installation, client handling, and reviews of daily performance metrics/KPIs. • Proactively coach and develop members of the project team at various experience levels, including new hires going through onboarding and more tenured consultants. • Evaluate members of the project team, provide direct feedback based on performance, complete formal documentations, and terminations when necessary. • Provide leadership development and coaching to higher level members of client organizations, including Operations Managers, Plant Managers, and Vice Presidents of Operations.

● Responsible for developing growth opportunities and implementation strategies for any and all assigned areas through a project lifecycle, covering a broad spectrum of departments ranging from Manufacturing and Maintenance to Human Resources and Training. ● Coach frontline supervisors and managers to improve management behaviors with a focus on identifying improvement opportunities and driving sustainable performance. ● Teach clients to think proactively about managing their businesses and assist them in developing management tools and executing operational improvement plans. ● Collect and analyze data concerning key performance metrics and present it to clients to help guide organizational decision making.● Build and present workshops to client leadership that engage the leaders and provide applicable lessons on a variety of topics ranging from employee engagement to time management, and process improvement. ● Provide performance and competency assessments for members of the client organization to executive leadership on a weekly basis. ● Build and present presentations for senior client leadership that identify positive solutions to top barriers in collaboration with varying levels of leadership. ● Engage clients across multiple levels of the organization to become effective leaders by managing through the numbers, appropriately setting expectations, developing their teams, and driving cross-functional interactions.

Chantilly, Va

Direct Supervisor for approximately 50 employees. Responsible for overseeing complete production operations.Driving workflow across multiple departments and maximizing efficiency while maintaining lean manufacturing principles.Accurately track production and personnel through spreadsheets and databases. Maintain and analyze data to ensure production is meeting SLA and various KPI’s.Ensuring plant procedures and personnel are adhering to the quality policy in accordance with ISO standards. Responsible for employee appraisals, disciplines, reviews, and training. Leads daily SIM meetings/ weekly Kaizen process improvement meetings.

Chantilly, Va

Direct Leader for approximately 25 employees.Responsible for overseeing machine operators and achieving daily production goals across the floor. Duties include, achieving daily production volume, ensuring quality team meets ISO standards and weekly goals, documenting productivity and process outputs. Perform various tasks around the production environment to fill in when necessary.

Responsible for producing business and consumer credit, debit and smart cards. Duties include, maintaining and enforcing quality standards, operating machines, troubleshooting maintenance issues, and collaborating with other teams to maximize productivity.

Virginia Beach, Va

Worked as a part-time office intern with the main staff at I.P.A. Helped to prepare classes and training courses overseas from the office in Virginia Beach. Duties included: preparing information folders for instructors, electronic and paper filing, checking and testing GoKits and their contents, and reviewing/ revising resumes.

Vienna, Va

Seasonal Employee with the Logistics and Inventory Support division of NFCU. Responsibilities included: collaborating with employees in different branches as well as in the HQ building to meet their technological needs, delivering and mailing computer equipment, ensuring data security through proper maintenance and disposal of hard drives, inventory maintenance and control, shipping and receiving company equipment.

Newport News, Va

Part-time work preparing for events around campus. Worked with others to ensure all furniture and equipment was ready for certain events.

Warrenton, Va

Worked as a host and waiter. Duties included: greeting and seating customers; providing excellent service to customers; handling payment for food and services; maintaining a properly stocked and cleaned kitchen that met the required standards.