Christopher Brooks Email & Phone Number

Remote

• Work directly with directors, field operations staff and program staff to balance field operation’s efforts with the needs of 10 different government contracts utilizing a finite amount of shared available field.
• Advanced the use of metrics and analytics in the business to drive decisions and measure progress towards objectives.
• Developed and implemented a workload prioritization system to balance product delivery and revenue recognition so both organizational and customers goals were addressed.
• Perform analysis and made recommendations regarding impact to the business on subjects such as potential contract changes, ability to take more/less work, workload scenarios, staffing decisions and quality improvement.
• Introduced the use of new tools and methods to the business such as collaboration tools, mapping and standardized investigator statistics.
• Established a historical database of detailed performance indicators for use in identifying and visualizing trends within the business.

Loveland, Colorado

• Worked directly with planning staff, regional field directors, and program director to ensure clear goals existed and were supported throughout the program for all 300 support staff and upwards of 1800 remote.
• Grew revenue over 40% from less than $100 million to over $140 million annually during a time of significant change in the OPM program by providing steady leadership to staff to keep them focused and committed to goals.
• Modeled, recommended and implemented workload plans based on many data sets to support contractual standards and financial goals that were utilized to plan capacity needs for all locations across the country that.
• Established strong working relationships across all aspects of the organization to ensure success in areas of recruiting, IT support/development, and process improvement across other contracts.
• Directly involved in growing the investigator population by over 600 staff through identifying geographic based capacity needs and vetting experienced candidates.
• Increased contractor work completion by up to 50% to support capacity needs through the creation and implementation of several different contractor engagement programs.

Loveland, CO

• Authority over field operations of KeyPoint’s OPM program consisting of 8 operations staff, 50 field and workload managers, and 1200+ full time and contract field investigators.
• Increased revenue by 20% by ensuring contract obligations and company financial goals were met through efficient field work processes and appropriate resource allocation.
• Solved staffing, personnel, resource and workload issues through daily interaction and collaboration with staff and other departments.
• Reduced processing time of monthly investigator metrics from nearly 80 man hours to 4 hours by merging several data sets and establishing a standard process.

Loveland, CO

• DHS and OPM ContractsHelped to establish (DHS) then managed groups completing investigative work via phone, fax, and mail methods in support of field investigation contracts with DHS then later OPM.
• Eliminated backlogged work in the branch by developing a team atmosphere focused on achieving established goals.
• Saved $1000’s monthly through monthly by implementing process changes and facilitating technology improvements to increase efficiency and expanded capacity.
• Increased branch capacity through expansion of the department form 8 staff to over 20 staff and establishing relationships with many new record providers nationwide in the financial, law enforcement and online record.
• Developed a successful relationship with another division at Kroll that conducted field investigations leading to the transfer of the branch to the Government Services division while on the DHS contract.
• Worked with IT to continually increase automation in support of a prescreening contract with TSA leading to a reduction in necessary support staff.

Loveland, CO

• Coordinated operations staff and developers during the development and release of a new case management system for the DHS project.
• Documented operational processes and translated specifications from the user group to developers combining operational knowledge with IT development understanding.
• Completed successful on-time release of the DHS case management system still in use today.

Loveland, CO

• Unit supervisor, California Dept. of Corrections Contract, 2007 – 2008Management of a new contract with California Department of Corrections to conduct background investigations on potential correctional officers.
• Found solutions to difficult logistical problems for a client that had never worked with a contractor before.
• Established and managed a support team of 30 staff and investigative staff of 15.