Chris Leake Email & Phone Number

Houston, Texas, United States

Chicago, Illinois, United States

Lead the design direction and strategy for Sittercity products with a customer-first approach.

Houston, Texas Area

• Oversee the design direction and UX of IFMA websites and services.
• Work cross-functionality with product owners and department heads to ensure products effectively address customer needs and provide delightful digital experiences.
• Design and manage the information architecture of products and services to provide a cohesive brand experience.

Houston, Texas Area

• Oversaw all operations, development and deployment of all educational products, services and content produced by the organization.
• Design the operational strategy and execution plan of all FMJ editorial, industry standards and knowledge strategy efforts.
• Increase knowledge management platform user base by 50% in 1 year and surpassed subscription revenue targets by 14%.
• Coordinate product and service launches with key stakeholders and Marketing to ensure benefits and features are accurately and effectively promoted.
• Implement collaboration strategies, techniques and software to increase team’s productivity and effectiveness, and provide team with mentorship and instruction.
• Work with COO to align departmental strategy with core business objectives.

• Designed and managed the content procurement, review and publishing processes for the customer knowledge management system.
• Managed a content publishing team to ensure all content was reviewed and produced to a consistent, high-quality standard.
• Worked with IT and multiple third-party implementation partners to enhance the user experience and functionality.
• Worked with the team to develop a review and editorial process to enhance content offerings.
• Organized volunteer promotions and incentives to increase content acquisition and review.
• Coordinated with author and subject matter experts to produce original content, podcasts, presentations and video for the library.

Design and implementation of content workflows, business processes, information architecture and taxonomy. Vetted and implemented software solutions to assist with the procurement, review and publication of digital content. Drafted internal/external process governance and support documentation for staff and end-users, respectively.

Assess current technologies and work with project management staff to implement new curriculum and assessment CMS/database software applications in an effort to provide more data-driven instruction.Manage change control of software adoption and provide a streamlined approach to mitigate any potential adoption issues. Designed and developed extensive.

Remodeled production workflow to capitalize on best practices for developing, proofing, and disseminating curriculum content. Worked with department heads to determine and develop optimized solutions for the production process, cataloging curriculum content, and managing content databases.Authored training documentation and process flowcharts to provide.