Christopher Lee Vaughn Email & Phone Number

Lafayette, Indiana, United States

Deskside Technician contractor for GE Aerospace

•Meet weekly with the Messaging team as a Service Desk Liaison to discuss any issues or training tips.•Added and removed users from shared mailboxes.•Created shared mailboxes.•Created distribution lists and group emails, and added or removed users as needed.

West Lafayette

Diagnose and address technical issues to ensure a quick restoration of service or proper escalation. Provide technology support including resolving hardware, software, account, and connectivity issues utilizing remote desktop tools.Collaborate with faculty and staff to identify technology requirements for research or teaching projects.Troubleshoot and resolve desktop hardware and software issues.Provide day-to-day technical support for users of department workstations (Windows). Determine ‎software compatibility, equipment needs, required networking file storage needs, etc. Install, troubleshoot and resolve hardware and ‎software issues for new and existing workstations, server connections for the workstations, printers, and peripherals. Serve as a technology support staff team member ‎providing platform independent technical assistance.‎

Purdue

West Lafayette, In

• Ensure that desktop and laptop computer systems are properly installed, maintained, and documented. • Work with internal customers to troubleshoot and fix computer issues, as well as external technical support to fix or/and replace defective equipment• Create and deploy software images using Microsoft Deployment Toolkit • Track hardware use and inventory, software application use to ensure compliance with licenses, and software vulnerabilities, and deploy patches

West Lafayette, In

• Ensure that desktop and laptop computer systems are properly installed, maintained, and documented. • Work with internal customers to troubleshoot and fix computer issues, as well as external technical support to fix or/and replace defective equipment• Create and deploy software images using Microsoft Deployment Toolkit • Track hardware use and inventory, software application use to ensure compliance with licenses, and software vulnerabilities, and deploy patches

Lafayette, Indiana Area

• Resolve day-to-day Level 1 IS issues reported to the Tech Desk and meet 1st Call Resolution SLA. Basic tier I support- password resets, printer connectivity, mobile device support• Connect to PCs and user computers for advanced investigations and troubleshooting. • Miscellaneous tasks to improve mobile and corporate personnel use of Information Systems, e.g. Helpdesk Knowledge Base updates, ringing instructions, FAQs, etc. • Additional duties and projects as required.Information Technology Apps• DameWare (Remote Desktop)• ServiceNow (ticket system)• System Center Configuration Manager (SCCM)• Active Directory: Password resets, Folder Permissions, Disable accountsSoftware Applications• Microsoft Office 2007, 2010, 2013• SAP, Kronos, Visual: Password resets• Printer installs (computer side)• Lotus Notes: Install and password resets• WYSE (thin client)

Local Office In Lafayette, Indiana

Transitioned/Hired on Full Time from All Star Staffing. Job Responsibilities:• Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D and IMPACT programs• Completes client interviews either face-to-face or via phone to re-determine eligibility for FS or TANF programs• Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy• Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs• Enters client data into the ICES system• Assists clients with understanding their rights and responsibilities• Assists clients with obtaining required verification for determining eligibility• Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens• Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations• Works assigned alerts, changes and incoming documents daily• Answers customer service issues on client questions/complaints via walk-ins or phone calls• Responds to all e-mail, mail and phone messages daily• Completes all corrective actions on second party review, Quality Assurance or Quality Control errors

West Lafayette, In.

Job Responsibilities:• Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D and IMPACT programs• Completes client interviews either face-to-face or via phone to re-determine eligibility for FS or TANF programs• Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy• Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs• Enters client data into the ICES system• Assists clients with understanding their rights and responsibilities• Assists clients with obtaining required verification for determining eligibility• Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens• Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations• Works assigned alerts, changes and incoming documents daily• Answers customer service issues on client questions/complaints via walk-ins or phone calls• Responds to all e-mail, mail and phone messages daily• Completes all corrective actions on second party review, Quality Assurance or Quality Control errors

Lafayette, Indiana Area

Basic troubleshooting for computers and printers (hardware and software); assisting students with application, procedures and policies; lab preparation and supplies; virus checking and reports.

Lafayette, Indiana Area

Received inbound calls from New and Existing Business customers to answer inquiries, offer recommendations and provide technical support for client, products or services. Offer exceptional customer experience while engaging in needs based dialogue. Interaction with customers is primarily phone-based via incoming calls.

Sia

Inspect incoming parts to insure they are within specification before they go to the production line.

Trw

Responsible for cleaning the break rooms and restrooms in the shop/factory areas.

Assisted students with questions in regarding to financial aid & accepted incoming documents to be processed.

Lafayette, Indiana Area

Cashier during Rush/buyback.

West Lafayette, Indiana

Helped push out images to the schools computer labs during the summer break. Also did some PC troubleshooting and repair. Created documents used by the IT staff..

Montmorenci, In

Welded parts for and onto brake resistors for locomotives following standard operating procedures. Also assembled the resistors.

Lafayette, Indiana Area

Welded parts for and onto trailers for OTR trucking following standard operating procedures. Worked and helped out in multiple areas as needed.

Bachelor Of Science - Bs, Bachelor Of Science In Cloud Computing And Solutions

Activities and Societies: The Society for Collegiate Leadership & Achievement

Bachelor Of Science (Bs) Of Information Technology, Networking, 3.83

UNABLE TO COMPLETE DUE TO LACK OF FINANCIAL AID.

Associate Of Arts And Sciences (A.A.S.), Computer Information Technology, 2.76

Activities and Societies: Association for Computing MachineryGraduated May 6th 2012

Technical Certificate, Pc Support And Administration

Activities and Societies: ACM Computer Club

High School Diploma

Activities and Societies: Golden Throats Choir, Computer Club, Spanish Club, BPA Club.