• Provided developer-side QA testing and support for Charter’s Spectrum Guide (using CloudTV H5 platform)• Input and tracked software defects for multiple versions• Verified implementation of new features and code fixes merged into daily builds• Compiled and distributed a daily server status report to production, engineering, and QA• Conducted build verification tests prior to delivery to client QA• Assisted the Production Manager with database management

• Regularly managed anywhere from four to eight mobile titles concurrently, with each title delivering SKU’s to Apple, Google, and Amazon• Communicated updates on project status and fielded questions for production, quality assurance management, marketing, customer support, and development• Provided forecasting based on team headcount for budget purposes; tracked expenses on a weekly basis• Managed a team that regularly peaked at 50 plus across two locations; directed the team’s focus across multiple SKU’s on a weekly basis• Created, assembled, and oversaw execution of detailed test plans that covered functional, certification, and compatibility components on both iOS and Android platforms• Served as a direct link between production and QA management; communicated regularly via daily written and verbal reports• Collaborated with production to design build delivery cycles that maximized efficiency and coverage by the QA team

Supervised seven to ten projects simultaneously, including major titles such as Space Marine, while branching into the social media arena (Facebook and web-based Flash titles)Collaborated with management to provide budget and forecasting information for both PC and cross-platform titles on a quarterly and project milestone basisCompleted monthly and quarterly variance reports to detail changes in project budgets over the course of the fiscal year. Worked directly with finance personnel to explain QA-specific causes for varianceConducted revisions and authored new requirements for internal PC standards and requirements; worked with project management and production to outline functions and purposes of internal complianceCreated and implemented inclusive test plans for both internal and external PC compatibility labs to deploy, solicited feedback from multiple sources and designed new format and structure for test pass reportsTrained new team (30+) in Montreal office on all aspects of PC testing; worked with supervisors, leads, and testers to provide them a working knowledge of compatibility, compliance, digital distribution, and daily operations aspectsRedefined and streamlined release to manufacturing process with Operations team to insure punctual and accurate delivery of all gold master data

Helped plan and implement a change in department structure from larger scale teams of functional PC testers to a core team of specialists tasked with all areas of PC testing expertiseSupervised and mentored a core team of PC project leads and specialists (20+) continually, with special emphasis on newer roles and responsibilitiesAdvanced to overseeing four to six projects simultaneously, handling budget and forecast needs for each while working with the leads to direct test efforts. Served as the submissions coordinator for all Games for Windows and Games for Windows Live titles; acted as the primary liaison between the developers and MicrosoftFostered and developed strong lines of communication with project managers, developer contacts, and marketing personnel attached to each project

Regularly managed two or more projects concurrently, core project team sizes reached 70 at peak across multiple locations. Acted as key point of contact with outsource test teams and management.Created and executed extensive and inclusive test plans for each title; encouraged and included developer and test team input. Included testing for Microsoft's Games for Windows Live Acted as official liaison with external compatibility labs on PC projects; oversaw issue documentation and updates, and created test cases for the labs to executePlanned and led multiplayer connectivity and NAT test cases on several titles, including 32 player sessions on Stalker: Shadow of Chernobyl

Located and documented project-related issues throughout the test cycle and updated project leads and developers with relevant content and status changesDeveloped and implemented test strategies that complemented the project's test suites; also led strike teams and delivered results to the project leadsGraded and mentored new employees during training sessions and on projectsDisplayed the ability and initiative to work independently as a solo tester on smaller projects and cooperatively on teams up to 40+