Christopher Hayes Email & Phone Number

Sydney, New South Wales, Australia

• Cohesive customer data
• Undertake analysis of data from divergent sources and report/present findings in a cohesive manner.
• Discover and utilise research and data available from external sources as a supplement to data available internally and ensure consistency in reporting.
• Generate insights, identify key and emerging trends and issues relating to customer experience.
• Work collaboratively with business functions to identify information needs and ensure appropriate… Show more Cohesive customer data
• Work collaboratively with business functions to identify information needs and ensure appropriate analysis and reporting is undertaken to meet all objectives.

Australia

Assisted large-scale business transformation of AMP Life to Resolution Life.Enhanced Agile work practices and led ceremonies for agile squads. Migrated transformational and BAU activity to Jira workflow and managed project set-up, definitions and structure including boards and dashboards.Embedded Jira use across squads and created user stories and criteria.

Sydney, New South Wales, Australia

Managed analysis of data for customer outreach to entities from Westpac’s backbook, as part of Consent Outreach project, to obtain consent to share their data with 3rd party service providers required for KYC and GDR.Enhanced and maintained Management Information reporting in accordance with business requirements and contributed to production of on-time.

Sydney, Australia

Managed relationships with institutional clients and financial advisers, ensuring timely and satisfactory response to all requests.Managed external registry providers, ensuring SLAs were met and incidents managed to resolution, identifying continuous improvement initiatives for data, processing and communication issues.Oversaw daily release of unit pricing.

Sydney, Australia

Ensured delivery of service excellence to institutional, wholesale and high net worth clients.Liaised with clients to ensure all transactions met AML and regulatory requirements.Monitored client transactions and ensured validity of money movements.Resolved discrepancies in client cash-flow reports.Created periodic performance reports for pooled funds and.

Toronto, Canada Area

Toronto, Canada Area

Delivered and enhanced communication to all stakeholders, including Fund Managers and Investors.Managed third party money movements for hedge fund portfolios, coordinating money movements between investors, funds and brokers.Operated and maintained CRM systems.Produced all partner statements and correspondence for portfolios.Prepared and reviewed daily and.

Managed relationships with financial advisers and dealer groups (over $4b FUM).Operated and maintained CRM systems (FileMaker Pro and Oracle).Specialised in educating financial advisers on company systems, products and online services.Oversaw delivery of end-to-end resolution of all client contacts.Maintained and troubleshooted data feeds sent to dealer.

Bachelor Of Science, Marine Science, History And Philosphy Of Science

Activities and Societies: Sydney University Soccer Club (Player Coach Manager), Australian University Games Team (Swimming, Soccer, OzTag.

Bachelor Of Science (B.Sc.)