Senior Manager
Current• Responsible for the hiring, training, and development for 9 managers and 150 hourly team members.• Worked with department managers to increase sales and reduce costs over multiple revenue streams, including food, beverage, amusements, special events, and mobile application sales• Focused on employee relations, increasing year over year team member satisfaction by 28%• Point person for guest relations; 2019 ranked #8 in the company for walk-in overall satisfaction• Worked directly with the special events sales department to increase same day add-on sales and improve guest relations; 2019 ranked #4 in the company for intent to recommend• Coached management team on improving day to day operations, resulting in a 2019 overall ranking of #4 in the company• Responsible for all strategic initiative rollouts, including computer systems, scheduling programs, and an additional steam of revenue via an upgraded mobile application experience• Increased staffing levels from 65% to 95% of company targets• Spear-headed local store marketing initiative focused on allocating yearly budget towards community events, prompting an increase in walk-in sales and positive guest perception• Regional Expert for Make A Wish fundraising campaigns• Regional Expert for Simphony/Micros Operating Systems, Kronos scheduling and payroll systems
