Christopher Loehr Email & Phone Number

Utica, Michigan, United States

• Responsible for the hiring, training, and development for 9 managers and 150 hourly team members.
• Worked with department managers to increase sales and reduce costs over multiple revenue streams, including food, beverage, amusements, special events, and mobile application sales
• Focused on employee relations, increasing year over year team member satisfaction by 28%
• Point person for guest relations; 2019 ranked #8 in the company for walk-in overall satisfaction
• Worked directly with the special events sales department to increase same day add-on sales and improve guest relations; 2019 ranked #4 in the company for intent to recommend
• Coached management team on improving day to day operations, resulting in a 2019 overall ranking of #4 in the company

Utica, Michigan, United States

Auburn Hills, Michigan, United States

• Staffed, coached and developed a team of four managers and sixty to seventy hourly associates to achieve business results while creating and maintaining world class guest service
• Created an excellent work environment by rewarding top performers, inspiring bottom performers, and showing care to managers, associates, guests and vendors
• Improved store results to increase sales 18% over prior year, increased profit to 135% of budgeted goals, consistently held guest satisfaction metrics in Top 10 of the company
• Managed leadership teams, including hiring, disciplinary actions, and implementing processes to increase efficiency and reduce labor costs
• Lead Training General Manager for 7 locations in the district – responsible for rolling out all training initiatives to the local market and providing support from basic implementation to full integration

Utica, Michigan, United States

Utica, Michigan, United States