Christopher Lomas Email & Phone Number

London, Gb

New York, Ny, Us

- Fulfilling a wide-ranging commercially-minded senior Product leadership role, working with C-suite clients, partners and internal stakeholders to fulfil their visions for the future. - Leading (co-located and remote) teams of Product Managers, Delivery/ Project Managers, Engineering, Data Scientists, QA, Designers and Product Marketers as well as liaising closely with Infrastructure, Legal, Risk.- Responsibility for innovating across Mobile, Web, API, Data and AI products.- An educator, coach, mentor and evangelist for Product Management across the wider organisation.- Led a major Data Science + Generative AI platform initiative spanning across market regulators, Financial Institutions, Asset Managers and Corporates with a global roll out - my role included all commercial aspects (JV partners, Client acquisition, Customer Success, Marketing as well as the Product, Design, Engineering and Data Science teams oversight).- Led a Design Thinking and Process re-design effort for a Government body in a major GCC country.- Led the Product Strategy/ Roadmap design (as well as the Product and Engineering teams) for an AI Supply Chain Risk product for a major Insurance firm.

New York, Ny, Us

- Artificial Intelligence Product Leadership role developing commercial products, with an audience of >100 million users globally.- Recent work: (1) Client Research Automation: Lead the build of Client Research 'as-a-service', reducing turn around time on Client Research from a 2-3 week human process to <30 seconds using Python, RPA, NLP, OCR and Data APIs; (2) Lead "Mercer Brain" - An Enterprise AI-powered Search 'as-a-service' program supporting >$19 billion in revenue. Improved search speed by 7x and outperforming Google CTR benchmark by 20%; (3) PO for "ETV Predictor" - an industry and global first, predicting DB-DC transfer acceptance rates; (4) Developed 'Commercial Intelligence' (Advanced Analytics Dashboards) combined with algorithmic predictions for target clients + product/ solution recommendations (Clustering ML) - increasing client engagement by >30%; (5) Established AI/ML Ops Infrastructure to empower Data Scientists, Citizen Data Scientists and Data Analysts with the tooling they need; (6) Leading on "Test & Learn" opportunities - rapid design/ prototyping initiatives, pre-funding.- Led the development of "MAIA" (Mercer's AI Academy) + developed "MercerX", an AI community of >800 AI leaders and enthusiasts (to support AI learning, practice, team updates and cultural transformation).- Working with Data Scientists, Engineers, Automation leads, Designers, Researchers as well as Country/ Commercial/ Client Leaders, and UX/UI Design, Architecture, Data Privacy, Legal, Marketing, PR.- Vendor selection + negotiation (e.g. Microsoft, AWS, IBM Watson, Mphasis, Google, Accenture, Sinequa, Elastic Search, Design Agencies etc.).- In this role I have reported to the CIO, Chief Digital Officer, Head of Alpha Labs and Chief Data Scientist.- Leading a daily cross-functional, highly-matrixed and mainly remote team of ~40 people.- Coaching Product Management Teams on Agile working (typically in a Chief Product Owner and/ or Scrum Master capacity).

New York, Ny, Us

- Setting the vision and leading the $MM roadmap for our Consumer Digital products, Consumer Marketing, IoT and Big Data strategies to create dynamic, data-led and personalised products that drive awareness and action- In this role I hired (from scratch) a team of 25 (including hiring, performance reviews, personal development, coaching), and lead an overall team of 50+ FTE including Digital Product Owners; Visual + User Experience Designers; Business Analysts; End to End (QA + UAT) Testers; Engineers and Digital Marketers- Responsible for developing and maintaining Digital Partnerships with SAAS providers, FinTech, HealthTech, HRTech, InsureTech, AI, Wearables startups and established players, as well as vendor and agency management- Leading the digital integration of consumer platforms acquired through inorganic growth strategies, across Consumer, Health and Wealth.- Facilitated discussions with cross-functional senior business leaders, country CEOs, clients and partners to conceive and develop game-changing solutions for their business opportunities- Also held responsibility for the Service and Administration teams for Benefits Administration in UK & Ireland.

Kraków Old Town, Małopolskie, Pl

Crunch offers a 'team extension' model to scale your Engineering/ Development capacity: Front-End and Back-End and Full-Stack Developers; Mobile Developers; Data Engineers; DevOps; Software Architects; Support Engineers; Manual or Automation Test Engineers/ QA; Experience Designers; Business Analysts; Scrum Masters. New colleagues can on board within a few weeks.

Brighton, England, Gb

Various advisory roles to Founders/ Directors of early stage and scaling companies, typically around AI, ML, Automation; Product Management; Social Media; or providing connections to potential Investors/ Investment firms.

New York, Ny, Us

Global Digital Products Director responsible for leading a team of digital evangelists who design, own and actively manage world class digital products and platforms to excite American Express' >100 million Cardmembers (B2C), Issuing Partners (B2B) and internal Digital Marketing/ Sales teams.- Responsible for leading a $MM multi-year roadmap- Sites and experiences which my team were responsible for showed we were able to re-engage dormant Cardmembers (65% uplift in billings), increase the spend of existing Cardmembers (up to 52% uplift!), and diversify the spend of Cardmember groups in to new industries (from 1-2 to 5-8, after using our experiences), generating $6M/ 3 months, of new income. - Responsible for designing + driving the digital acquisition strategy through email and social media (achieving 5,000 new memberships per week).- Designed and evangelized a bold new vision for combining of 130+ standalone destination experiences in to a single channel across Mobile, Tablet and Web, whilst ensuring a laser-focus on the end user experience- Day to day responsibility for leading a team of Certified Product Owners, Business PMs and Developers/ Engineers who interface with regional and central business teams across the American Express matrix (incl.hiring, coaching, scheduling/ delegation of work, performance reviews)- Demonstrated experience at translating + prioritising complex and rapidly changing needs into clear and manageable plans for business and engineering/ development teams- Highly experienced at working with multiple Agile Scrum Teams as the "Chief Product Owner", including Distributed Agile, whilst maintaining a single Product Backlog- Deep understanding of the technical architecture of complex and highly scalable web applications- Very effective at working across cross-functional teams such as General Counsel, Marketing, World Service, Finance, Operational Risk, Brand and external Creative Agencies and SAAS partners

New York, Ny, Us

• Strategic Disruptive Innovation and Marketing role within American Express' Integrated Marketing Solutions group, leading the creation of cutting edge digital customer experiences• Agile PO for a portfolio of customer-focused Innovation pilots, including: “Favourites”, a sentiment-data based customer engagement and P2P recommendations referral tool within the online payments arena (excellent email marketing results: 68% open rates on email invite; 75% clicks on CTA; 98% conversion rates within the product and 34% total take up rate in pilot market; "Knowa" a gamified UGC mobile app in Australia; and the re-imagining of the end to end Early Engagement strategy on Amex.com• Led remotely-based (onshore and offshore) engineering project teams to define, deliver and deploy quality, well defined time-bound product releases as well as having responsibility and sign off on SIT, Regression and User Acceptance Testing. Put in place rigorous reporting tools to measure engagement and usage of products (using external vendors)• Led numerous UX/ UI/ interaction design agency teams and was responsible for defining multi-channel campaign strategies across web, tablet, mobile, email and social.• Strong proven leadership in generating creative ideas through requirements gathering; identifying target segments; concept sketching; stakeholder interviews & feedback; story-boarding; user testing; and consulting on technical feasibility• Proven ability to deliver large scale, complex projects on time and to budget.• Responsible for Investment/ Budgeting/ Costs Management• Very experienced at working across a highly matrixed organisation and influencing Product Managers/ Directors as well as presenting business case and progress to (C-Level) senior internal stakeholders.• Identified requirements for and subsequently led the initiation of a complex location-based data project (“Gladiator”)• "Innovation Champion" responsible for energizing the organisation to innovate

New York, Ny, Us

- Responsibility for working with local markets to define, measure and advise on International Social Media and Marketing strategy- Worked with external vendor and internal stakeholders to define the opportunity for Ratings & Reviews integration within the American Express UK 'Realise The Potential' campaign for the 2012 summer events calendar- Wrote a strategic paper outlining the opportunity for 'socialising the membership' of American Express (this led to my exiting this role early, and being invited to join the "Disruptive Innovation" teams within American Express International).

London, London, Gb

- Creative oversight of the Community (UI, UX, Design, Brand, Mobile, Social Channel Integration)- Responsible for Innovation, Market Research/ Intelligence- Partnerships and External Agency/ Vendor Management- Equity Partner- My third startup

San Francisco, California, Us

Providing Corporate Strategy + Marketing expertise to executive leadership teams at national and international brands.- Developed Social and Mobile Media Campaign Strategies- Designed innovative m/f-commerce strategies for major international charity- Partnered with visual designers to advise on UI/ UX for corporate websites to reduce clicks and increase conversion rates- Recommended and Implemented ROI/ Measurement Tools- Coached (C-Level) Senior Leadership Teams- Worked with regional marketing teams to upskill marketing managers in Social Media etiquette and best practice

New York, New York, Us

- Specifically recruited to bring Social Media and Online Strategy and tactics to improve the traditional ‘direct-sourcing’ and agency channel model- Project Manager for EMEA wide strategic and sensitive process change projects (including Annual Strategic Review of all ON/Off-line Marketing Channel activities; Design of new Marketing Strategies; Senior leadership exposure)- Trusted advisor to numerous senior stakeholders within a complex matrix reporting structure- Oversight role for all new hires into Private Equity Division and Investment Banking Division in EMEA (and India)- Consulting style in understanding the needs of divisional staffers, senior business personnel, and country heads- Required to report on a weekly basis to senior internal management committees

Gb

Naked Generations is a Strategic Research, Consultancy + Creative Agency focussed on the Millenial / Gen Y Consumer and Employee. Our client base include: Skype, Unilever, SwissCom, UK Government, Philip Morris International, CARE, OceanSpray, ACCA, London Communications Agency, Mouchel and the European Institute for Industrial Leadership.- Overall staff leadership (team of 5) and P+L ownership- Regularly requested conference speaker, guest blogger and interviewee (UK and Abroad) on Youth trends, Millenials/ Generation Y- Naked are the leaders in Generation Y research - Conducted the largest ever global study of this generation in 2010 (>5,000 participants) - Developed unique IP concerning Youth Engagement and Graduate Career Strategy - Coached and addressed CEO's, CMO's, HRD's and their Top 50 leadership teams on Youth Trends (on 1-1 basis and in group settings)- At "wefollow.com" Naked are ranked as the most influential twitterers on 'GenY' (Graduate/ Millenials) - Naked was voted 'Top 5 Business Startup' (08/09) at European Business Awards 2010- Naked Generations was acquired in 2010 by a Private Investment Group (Navitas IP/ Grace Capital)- My second startup

London, Uk, Gb

- Researched, Designed and Implemented $5bn Islamic/ Shariah funding strategy for Lloyds TSB Corporate Markets- Designed Islamic/ Shariah Risk Management solutions for Global and Financial Institution clients (FX, IR and Commodities)- Strategy Design for Lloyds TSB Capital Markets (Front Office/ Sales) covering New York, Dubai, Haarlem, Madrid, Brussels, Tokyo, and London- Organisational Redesign; Hiring and Poaching teams; Blue Sky thinking; Problem solving; IT infrastructure; New markets; Product Development; Islamic Strategies; Brand Development; and Financial Planning and Modelling

- Full Product, Design, Sales and Marketing responsibility- Developed relationships with international and domestic suppliers- Client Relationship Management- Worked with Higher Education, Schools and SMEs- My first startup (whilst I was still at university)

Mclean, Va, Us

Summer Internship in the Upstream Oil & Gas consulting Team

Technology Entrepreneurship

Artificial Intelligence

Gamification, Information Technology

Exercising Leadership, Online Course Through Harvardx/ Edx

Marketing, Hr, Management (Post Graduate Cert.)

International Banking (Post Graduate)

Ba (Hons), Geography (And Cities)

Geography (B), Information Design Technology (A), Environmental Science (C), Dutch (A*)