Christopher Lowey Email & Phone Number

Kirkcaldy, Gb

Edinburgh, Scotland, United Kingdom

Transfer from Abrdn to FNZ

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

Edinburgh, United Kingdom

I have recently joined the HSBC Corporate Cards account within SYKES. This is a great opportunity as the account is brand new and I can share & develop my Team Lead skills with my peers and colleagues.I will continue to support my team with performance updates and regular feedback to ensure they maintain motivated and are keen to develop within their role.I will liaise with HSBC regularly whilst remaining in contact with my Team and Account Manager to ensure that KPI's are met and held at a consistently high level.

Edinburgh, United Kingdom

Working in a multilingual customer service team. I managed a team of 15 customer service agents and 2 escalation agents. I was also responsible for supporting the agents within my colleagues team when they were out of the office. I could therefore be responsible for up to 30 agents and 5 escalation agents.Working within the Simple Payment Services and EMEA Prepaid Cards team, I would liaise with Citibank, Dept. for Work and Pensions and external Prepaid clients on a daily basis to ensure KPI's were met and that customer service remained high.I would complete recruitment for my team, working closely with local agencies who would source candidates for our multilingual roles.Completing regular performance reviews, annual reviews and coaching sessions was key to developing my team and is something I definitely have a passion for. I would complete Monthly Business Reviews for our clients within Citibank and also share this information with my team to ensure they knew of our team performance and how we expect to grow.

Edinburgh, United Kingdom

Working closely with the front office agents within the Simple Payment Services and EMEA Prepaid Cards account, I was responsible for handling call escalations to a suitable resolution. Updating and maintaining account details to ensure fraudulent activity was kept to a minimum and reported where necessary. I liaised with many Prepaid clients and program administrators on a daily basis to ensure client expectations were met and that all issues were quickly resolved.I worked as part of a team which consisted of a further 4 escalation agents and 30 front office agents and reported to my team lead. Although kept to a minimum, I would draft letters to resolve cardholder complaints and escalate to our client account specialists if needed.In addition, I would monitor calls for both teams and provide feedback to agents to ensure procedures were followed whilst keeping customer satisfaction at a high level.

Kirkcaldy, United Kingdom

I undertook 3 assistant manager roles during my time at Argos after completing a weekend part-time customer advisor role whilst studying for my degree.My roles were Admin. Support Co-ordinator, Customer Service Manager and Stockroom Manager. During this time, I worked closely with the store manager to ensure the store ran smoothly and that customer needs were put first. I was responsible for meeting the store KPI's and thus meeting the KPI's of the region.As Customer Service Manager, I was responsible for the salesfloor targets and meeting the KPI's for card sales and product insurances. This meant I had to upskill my team to ensure they were selling to every customer and responding to their needs when they shopped with us.In addition, I completed regular sales changeovers and ensured that the salesfloor was fully stocked for all promotions.As stockroom manager, I overseen the back of house operations and adhered to tight delivery schedules whilst being responsible for a small number of stockroom assistants. It was essential that the stock was processed accurately to avoid items going missing and disappointing a customer.I became stockroom manager for a larger Argos store (Hub) that allowed me to oversee the implementation of a new delivery system that allowed the store I worked in to deliver stock to 5 smaller stores and the homes of customers within the vicinity. During this time, I was responsible for a small fleet of delivery vehicles and a customer fulfilment team.