A proven leader in Customer Experience focused on digital in B2C and B2B, known for transformation in high growth environments reducing the cost to serve through simplification and automation whilst making it easier for customers to purchase and upgrade, improving total revenue per customer.Chris is often described by his teams as a natural leader, passionate about building an enjoyable and motivated team culture that keeps the customer at the heart of everything we do as a business.Success has been achieved through Design Thinking and implementing Voice of Customer (VOC) measures across every role in the business to get to the heart of the best possible customer journey. Chris leverages VOC as a mechanism of research and then extrapolate insights used for developing and prioritising change programs that deliver:-effective business transformation-data driven decision making; &-deeper relationships with customers and suppliers