- Leverage Book of Business to cultivate and nurture relationships with Premier/Affluent Clientele- Act as the main point of contact and trusted advisor for Premier/Affluent Clientele- Facilitate the opening and setup of new accounts, loans, and other banking solutions - Uncover and identified specific financial needs and goals- Deliver exceptional customer service to ensure client satisfaction- Present tailored banking solutions to enhance convenience for clients, while prioritizing their needs above all else- Implemented policies and procedures to minimize risk and safeguard confidentiality for clientele and the bank

- Establishing and cultivating long lasting and trusting relationships with members- Opening and setup of new memberships, loans, and other banking solutions- Assist with deceased accounts, retirement services, account maintenance, business and unique account types.- Expert in processing and funding a variety of loan products including, new and used automobile financing, other personal vehicle financing, personal loans, home mortgages, and more. - Preparing DMV documents and fees for vehicle transferring - Meeting and exceeding monthly, quarterly, and yearly sales goals- Exceeding member’s expectations with excellent customer service and personal high standards*Highlight - Received numerous Excellent Customer Service and Sales Recognition awards including Super Star Award which is awarded to the top employee of the year in my first year of tenor.

- Manage and coach Teller Staff- Assist with problem resolution- Conduct monthly branch audits to ensure branch and staff are in compliance

- Opening and setup of new accounts- Processing loans- Offering different banking solutions to fit customers financial goals - Providing excellent customer service

- Managed multiple departmental staff under Food and Beverage. Departments such as restaurant, bar, in-room dining, banquet, and kitchen staff- Efficiently and quickly resolved a variety of staff and customer service issues and concerns- Working with a variety of clientele including VIPS and celebrities- Creating incentive strategies to motivate staff- Purchasing and managing of inventory- Meeting and managing fiscal budgets- Acting Hotel Manager as needed- Helped create true Whatever/Whenever experiences- *Highlight - Hand chosen by the Executive VP of Operations of W Hotels to assist with the opening and training of W Dallas Victory

- Supervised restaurant, bar, in-room dining, banquet, and kitchen staff- Acting Hotel Manager on Duty when needed- Working with different clientele to insure events, conferences, and banquets were setup to satisfaction and executed flawlessly- Went beyond duties and was proactive in learning to prepare all menu items to better serve hotel guests or in case of staffing emergency

- Supervised Welcome Desk and Style (Housekeeping) staff - Hotel Manager on Duty- Ensured guests received the W Hotel experience - Originally started as Welcome Desk Supervisor but crossed trained with the Style Department to better serve hotel guests