-Established new client relationships and followed up with existing clients using SalesForce, ZoomInfo, Comergeance, and GoTo Meeting-Acted as company liaison, recommending products, resources, and services to clients according to needs-Made on average 15-20 calls per day to C-suite and Branch managers to maintain service continuity-Sent over 110,000 outreach emails, including prospecting, communications, scheduling, and support-Took initiative to learn Comergeance and Optimal Blue to better understand customer experience-Provided customer service, referring clients to additional personnel and resources as appropriate-Exceeded every quarterly quota across multiple metrics: emails, calls, meetings schedules, contacts added- Scheduled 450+ training sessions, strategy calls, and Realtor Lunch & Learn programs-Created email templates and organized files to streamline communications with clients-Collaborated with distributed team on the West Coast using Microsoft Teams-Read and interpreted financial files, credit scores, and previous housing events-Assisted account executives, acting as first point of contact for clients and managing executive calendars

- Negotiated B2B partnerships and deals to incorporate 15+ organizations into an international athletic association with shared personnel and resources.- Kept executive schedule updated and coordinated 3 meetings between principals of schools and VIVE General Manager.- Coordinated 4 facility tours, talks, and presentations to foster international relationships between US and Chinese athletic organizations. - Built rapport with prospective clients and enabled direct communication between VIVE and organization chairs.- Handled confidential documents to process visas and registration details for clients.

- Organized 110 training sessions that focused on the improvement of various techniques and skillsets and engineered an appropriate schedule to amplify the productivity of the instructional periods- Orchestrated a trip to Korea to compete in Hanmadang involving 300 students and created a detailed itinerary that included the competition schedule as well as sight-seeing opportunities - Translated important legal and travel documents from English to Chinese