Chris Lubenow Email & Phone Number

Monitor

• Responded to a wide range of calls including: fire, EMS, MVA, Swiftwater, and HAZMAT• Performed over 50 fire wise wildfire home assessments State Mobilizations in diverse wildland arenas ranging from grasslands of Yakima to dense timber Jolly Mountain (14 days) and Carlton • Installed smoke detectors for elderly citizens • Completed testing on fire hydrants in district• Completed detailed inventory sheets for each apparatus and station in district • Responded complex whitewater rescues as a member of the Swiftwater Rescue Team

Leavenworth, Wa

• Successfully manage team of up to 6 agents in busy call center.• Implement effective customer service strategies.• Insure implementation of call center policies, operations and performance standards are understood and followed by agents.• Provide training for CRM software and phone protocol.• Monitored calls and provided feedback during coaching sessions.• Continually educate agents on new products and activities on mountain.• Personally answer an average 80-120 calls on per day. Provide purchasing advice, customer service, and resolutions to problems. • Create purchase orders and educate customers on relevant products to enhance their on mountain experience.

Skykomish, Wa

Greater Seattle Area

Spearheaded Event Marketing to build Brand Awareness and generate Sales Leads in the Outdoor and Tactical Industry. Responsible for successful outcome of largest annual Trade Shows, including Outdoor Retailer and S.H.O.T. Show.Designed and Managed Brand Ambassador program to generate brand centric content for Marketing Channels including company Blog, Social Media Platforms, and Email Marketing Campaigns. Authored product copy for www.BeyondClothing.com and Sales Support Media. Designed and managed Social Media Campaigns that supported overall Marketing Strategies to increase Brand Awareness, support events, and boost online conversions.

Greater Seattle Area

Responsible for Customer Service Department and consistently hight levels of Customer Satisfaction across all channels including online and retail. Authored Returns & Exchanges Policy and established company guidelines for Warranty & Repairs Policy. Managed front-end operations to ensure friendly and efficient transactions at checkout. Designed and Authored Guidelines for Facilitating a Company Tour. Was responsible for overall Customer Experience for in-store guests. Reported Monthly Online and Retail Sales figures to Company President. Assisted Sales Team with providing quotes for key Government Accounts.

Greater Seattle Area

Responsible for daily content creation and management across all Social Media Channels including: Facebook, Instagram, Twitter, Tumblr and Wordpress. Created Social Media Strategy that drove overall impressions from 300 to over 35,000. Authored Product Copy for Web, Sales Tools and Print and Digital Media. Curated team of Brand Ambassadors and managed contracts to fulfill product obligations and generate stream of brand relevant Digital Assets, Gear Reviews, and Social Media Engagement.

Greater Seattle Area

Exceeded personal monthly goals for 9 consecutive months. Led department in New Membership Sales for month of November. Consistently performed in top 10% of of department for New Membership Sales.Was selected to staff first ever after hours VIP membership party for distinguished patrons. Was recruited for Advanced Leadership Training by Assistant Store Manager. Developed extensive knowledge of Outdoor Industry brands, products and services.Trained new hires on Sales Strategy and Product Knowledge.

Central Washington University

Leveraged skills and experience in event planning and community building with passion for outdoor recreation to create a position as the first Student Marketing Specialist at CWU's Outdoor Pursuits and Rentals Program. Coordinated and executed advertising campaigns to promote guided trips, events, classes and outdoor equipment rentals. Wrote copy for campus wide event calendar, recorded podcasts, and collaborated with graphic designers for print and digital advertisements. Initiated first social media campaign to increase on campus awareness. Involved professors to align department programs with University courses including Geography, Recreation and Tourism, and Communications. Leveraged interdepartmental relationships to promote events and trips in Residence Halls targeted towards first and second year students. Interviewed with local radio station KCWU 88.1 "The Burg" as subject matter expert for educational river safety segment. Spearheaded new event ideation strategically aligned with upcoming outdoor trips. Facilitated a prominent local whitewater kayker as a guest speaker three weeks before an Intro to Whitewater Kayaking Class. The class sold out the following week. Guided on CWU's first multi-day rafting and kayaking trip on the Deschutes River, OR. Became certified as a Swift Water Rescue Technician, ACA Level 3 Whitewater Kayak Instructor, and Wilderness First Responder.

Ellensburg, Wa

Handled all elements of event planning and facilitation for The Center for Student Empowerment. Area of focus included managing events and campaigns designed to raise awareness for Student Programs related to Individual Growth, Academic Success, Gender Issues, and Violence Prevention. Served as a guest lecturer in Psychology, Sociology, and Communications courses on topical social issues related to Gender, Sex, Media and Violence Prevention. Developed revenue partnerships with local businesses to support events. Recruited and managed volunteer event assistants.Coordinated multi-teared advertising campaigns to boost annual event attendance by 30%. Developed interdepartmental relationships with University Housing, University Recreation and New Student Programs to organize and promote monthly events designed to increase underclassman student retention.

Bachelor Of Science (B.S.), Business Administration

Education record