Douglas Partners Pty Ltd is an industry-leading geotechnical, environmental and groundwater consulting firm employing over 500 people throughout 20 offices across Australia.  Our corporate purpose is Understanding the Earth and delivering practical solutions to enhance outcomes for our clients, community and environment. • Provide leadership and direction to the IT services team to ensure the most efficient use of their skills.   • Manage the internal Support Desk including monitoring and reporting of performance. • Provide Tier 2 and above technical support to the IT services team and the wider business • Manage the hardware lifecycle for all IT equipment, including servers, network, PCs, mobiles etc. • Manage relationships with our key IT partners and vendors, including external support, managed services and license management • Cyber security and risk mitigation. • In co-operation with the Systems Improvement Manager, develop IT plans and budgets to achieve set objectives and targets. • Conduct analysis and forecasts to identify operational leaks and future technology challenges and take necessary steps to improve processes and minimise risks. • Maintain accurate inventory of hardware, software, and other relevant technological tools. • Maintain an up-to-date knowledge of hardware, software and general IT systems and principles by studying relevant publications and participating in appropriate educational programs.

tna is a leading global supplier of integrated food processing and packaging solutions with over 14000 systems installed across more than 120 countries.Responsible for the design and implementation of cloud and on-premise IT across all TNA operations around the world with regional IT teams in Europe and the Americas reporting directly to myself.ACHIEVEMENTS• Designed and implemented a secure Windows based VDI solution to enable remote work capability for an international team of CAD designers without access to their high end design workstations in Azure during COVID-19• Identified included software in MS licensing and replaced anti-malware software saving company over $16k per year• Migrate on-premise Exchange to cloud hosted Exchange Online• Complete migration of Melbourne IT systems to new location including upgrade and deployment of network infrastructure• Identified security issues and implemented enhanced security including MFA and account behaviour analysis to reduce incidents of security breaches via email, phishing etc. by automating security actions • Deployed global Autodesk licensing service to reduce license expenditure with shared licensing• Completed three extensive system recoveries after major infrastructure hardware failures, two of which were remote locations and one which included the most critical business system used worldwide (Autodesk Vault)• Creation of automation routines to standardise the provisioning of services such as new users, software deployments and licensing, firewalls etc to ensure correct business procedures are adhered to and made these available to IT support team members• Identified and mitigated attempted systems breach on highly critical business system (BlueKeep attack on terminal server used by users worldwide)• Involved as IT systems consultant for other business unit projects not directly managed by IT (IoT/Cloud integration, corporate website, Sharepoint)

CURRENT PROJECTS• Recently completed a license downgrade of Adobe Suite from Enterprise to For Teams licenses without the need to redeploy software. According to our Adobe Technical Account Manager, this has never been done before.• Implementation of 3rd party software deployment server and automation for Windows Systems (PDQ Deploy)• Implementation of 3rd party software deployment server and automation for Apple OSX Systems (Munki)CURRENT TRAINING• Completing Microsoft System Center training (SSCM as the focus, but includes SCOM, Endpoint, Orchestrator), working towards certification.ACHIEVEMENTS• Server consolidation and virtualisation during head office relocation (10+ physical servers reduced to 3x VM Hosts)• Implementing new corporate device management solution at zero cost to the company• Network infrastructure overhaul and replacement/upgradeOTHER RESPONSIBILITIES• Digital asset management• Monitoring and management of digital media storage systems• Helpdesk management of Australian and New Zealand branches• Server deployment and maintenance• Desktop and laptop deployments (OSX and Windows)• SOE management• Software licensing management• Department expenditure record keeping• Purchasing and asset tracking• Cloud services provisioning and administration• Management and provisioning of audio visual and teleconferencing systems• Mobile device management and deployment• Documentation (Technical and User).

Avante is one of the worlds best small IT consulting firms. Avante IT provide technology services to businesses throughout Australia and new Zealand. Avante offers IT Consulting, Network and Server Support, IP Solutions, Storage, Security, Business Continuity.RESPONSIBILITIES• Onsite and remote maintenance and support for medical centres, specialist clinics and allied health practices• Performance monitoring of systems and infrastructure• Management of issues with 3rd party providers• Preventative Maintenance on a wide range of systems, including Windows Server 2003, 2008, 2008 R2, VMWare• Hardware maintenance, installation and upgrades• Ad-hoc and project work• Virtualisation systems support and migration• Complete systems deployments including server configurations• Client account management.

Web Site Design Solutions for all business and personal projects. Content management specialist. Full site design and implementation.

A member of a team with the task of overseeing the maintenance of over 2000 mobile device, predominately tablet PC's, utilised by field service engineers.Responsible for the implementation and management of documentation wiki for technical and procedural documentation.Responsible for the implementation and management of new issue tracking system for a series of projects being undertaken by the mobility team.SOE testing, staging and roll out.Asset management of fleet devices.Development of migration path and eventual implementation of new custom document management system to be utilised on the tablet fleet.

Previous Positions:Mobile TechnicianSenior Technician2IC - Sydney Mobile TeamDuty ManagerDuring my 3 years with Gizmo I was promoted from a mobile to technician through to a series of senior management roles. In my final position my responsibilities spanned:• Level 3 support for over 15 mobile technicians servicing Microsoft and Apple products• Management of customer escalations• Liaise with customers regarding warranty claims, taking ownership until completion• Schedule management of over 15 mobile technicians in Sydney• Performance/KPI monitoring of Sydney/Canberra mobile technicians to company standards• Conduct technical and procedural training for new employees• Assist customer service representatives in correctly identifying services required for customers as per company guidelines• Level 1 / Level 2 Remote and face–to–face support• Staff rostering• Operation development, process improvement, developing procedures and protocols.

• Front Counter & Phone Enquiry Component Sales • Front Counter & Phone Enquiry System Sales • New System Setups • On-Site System Installations & Training • Technical Support • Book in Service Work • Workshop Repairs • On-Site Repairs • Training of new staff members within the service department • Responsible for Managing technical support • Workshop job scheduling and allocation • Fault Diagnosis completion and reporting • Specialty On-Site Work

• Front Counter & Phone Enquiry Sales • New System Setups • On-Site System Installations & Training • Technical Support • Workshop Repairs • On-Site Repairs • RA Procedure • Maintenance of Service Equipment • Maintenance of Office Equipment at both stores • Maintenance of Company Network • Procedural development within the company • Training of new staff members within the service department • Responsible for Managing technical support • Workshop job scheduling and allocation • Onsite job scheduling and allocation • Fault Diagnosis completion and reporting • Specialty On-Site Work

• Acer Certified warranty repairs• Network Analysis• Hardware Support• Software Support• Network Support• Sales and quoting on PC Systems, peripherals and network solutions.• Internal Network administration.

• Telephone Support. • Onsite Support• Product Testing• E-mail Support• On-site hardware and software installation• Client Training• Documentation Authoring