Christopher Watson Email & Phone Number

Auburn, NSW, AU

West Ryde, NSW, AU

• Douglas Partners Pty Ltd is an industry-leading geotechnical, environmental and groundwater consulting firm employing over 500 people throughout 20 offices across Australia. Our corporate purpose is Understanding the.
• Provide leadership and direction to the IT services team to ensure the most efficient use of their skills.
• Manage the internal Support Desk including monitoring and reporting of performance.
• Provide Tier 2 and above technical support to the IT services team and the wider business
• Manage the hardware lifecycle for all IT equipment, including servers, network, PCs, mobiles etc.
• Manage relationships with our key IT partners and vendors, including external support, managed services and license management

• tna is a leading global supplier of integrated food processing and packaging solutions with over 14000 systems installed across more than 120 countries.Responsible for the design and implementation of cloud and.
• Designed and implemented a secure Windows based VDI solution to enable remote work capability for an international team of CAD designers without access to their high end design workstations in Azure during COVID-19
• Identified included software in MS licensing and replaced anti-malware software saving company over $16k per year
• Migrate on-premise Exchange to cloud hosted Exchange Online
• Complete migration of Melbourne IT systems to new location including upgrade and deployment of network infrastructure
• Identified security issues and implemented enhanced security including MFA and account behaviour analysis to reduce incidents of security breaches via email, phishing etc. by automating security actions

Sydney, NSW, AU

• CURRENT PROJECTS
• Recently completed a license downgrade of Adobe Suite from Enterprise to For Teams licenses without the need to redeploy software. According to our Adobe Technical Account Manager, this has never been done before.
• Implementation of 3rd party software deployment server and automation for Windows Systems (PDQ Deploy)
• Implementation of 3rd party software deployment server and automation for Apple OSX Systems (Munki)CURRENT TRAINING
• Completing Microsoft System Center training (SSCM as the focus, but includes SCOM, Endpoint, Orchestrator), working towards certification.ACHIEVEMENTS
• Server consolidation and virtualisation during head office relocation (10+ physical servers reduced to 3x VM Hosts)

• Avante is one of the worlds best small IT consulting firms. Avante IT provide technology services to businesses throughout Australia and new Zealand. Avante offers IT Consulting, Network and Server Support, IP.
• Onsite and remote maintenance and support for medical centres, specialist clinics and allied health practices
• Performance monitoring of systems and infrastructure
• Management of issues with 3rd party providers
• Preventative Maintenance on a wide range of systems, including Windows Server 2003, 2008, 2008 R2, VMWare
• Hardware maintenance, installation and upgrades

Web Site Design Solutions for all business and personal projects. Content management specialist. Full site design and implementation.

Haymarket, New South Wales, AU

A member of a team with the task of overseeing the maintenance of over 2000 mobile device, predominately tablet PC's, utilised by field service engineers.Responsible for the implementation and management of documentation wiki for technical and procedural documentation.Responsible for the implementation and management of new issue tracking system for a.

• Previous Positions:Mobile TechnicianSenior Technician2IC - Sydney Mobile TeamDuty ManagerDuring my 3 years with Gizmo I was promoted from a mobile to technician through to a series of senior management roles. In my.
• Level 3 support for over 15 mobile technicians servicing Microsoft and Apple products
• Management of customer escalations
• Liaise with customers regarding warranty claims, taking ownership until completion
• Schedule management of over 15 mobile technicians in Sydney
• Performance/KPI monitoring of Sydney/Canberra mobile technicians to company standards

• Front Counter & Phone Enquiry Component Sales
• Front Counter & Phone Enquiry System Sales
• New System Setups
• On-Site System Installations & Training
• Technical Support
• Book in Service Work

• Front Counter & Phone Enquiry Sales
• New System Setups
• On-Site System Installations & Training
• Technical Support
• Workshop Repairs
• On-Site Repairs

• Acer Certified warranty repairs
• Network Analysis
• Hardware Support
• Software Support
• Network Support
• Sales and quoting on PC Systems, peripherals and network solutions.

Newcastle, NSW, AU

• Telephone Support.
• Onsite Support
• Product Testing
• E-mail Support
• On-site hardware and software installation
• Client Training