Chris Mai Email and Phone Number
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Committed to bringing clarity to chaos. I'm a seasoned operations leader with a proven multi-disciplinary track record driving cross-functional organizational excellence and growth spanning over 15 years in operations, management, and design. My intuitive and empathetic approach is rooted in my experience encompassing enterprise IT, e-commerce, retail, performing arts, professional trade unions, and philanthropy.Motivated by my passion for excellence, I strive to bring clarity to complexity, creating equitable and inclusive work environments where all colleagues feel empowered by their contributions, and talent is cultivated to fulfill its full potential. I am fully committed to diversity, equity, inclusion, and belonging through institutional strategic transformations and human-centered connections by way of a results-oriented mindset. As the first Design Operations hire within McKinsey & Company's enterprise Technology & Digital organization and Design Insights & Innovation function:➢ Played a pivotal role in scaling and supporting the enterprise IT Product Design organization globally from 23 contractors to 150 FTEs, a +150% across 8 different tech hubs (Gurgoan, Bangalore, Prague, Waltham, New York, Atlanta, Costa Rica, and Sao Paulo.➢ Defined process optimization through cross-functional collaboration, proper resource allocation and workforce planning initiatives, including identifying professional development opportunities.➢ Cultivated and maintained effective vendor relationships with staffing agencies in conjunction with being an interim SaaS product owner in the face of ambiguity during the peak of the pandemic.I'd love to connect if you're looking for a Strategic Leader with a history of optimizing operations, fostering growth, and driving innovation.CORE COMPETENCIES:➢ Strategic Planning➢ Experience and Process Design➢ HR / People Operations➢ Project Management and Implementation➢ Community and Event Management➢ Executive Communication➢ Budgeting and Financial PlanningSOFTWARE SKILLS: Google Suite, Microsoft Office 365, Notion, Jira, Miro, Asana, Slack, Figma, Tableau, Power BI, NEON CRM
Fippoa / The Pines Foundation
View- Website:
- fippoa.org
- Employees:
- 6
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Board MemberFippoa / The Pines FoundationNew York, United States
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Board Of DirectorsFippoa / The Pines Foundation Sep 2019 - PresentChair: Branding, Membership, Information TechnologyKey Achievements:➢ Crafted and directed technology transformation strategy to increase efficiency and effectiveness of a lean office staff of 4 that oversees an operating budget of over $2MM.➢ Developed a rebranding strategy and implemented for the entire organization and its subsidiary programs and entities. Rollout included a partnership with local county DOT significant public infrastructure upgrade of installing previously non-existent intersection walk signs to maximize emergency services navigation.➢ Orchestrated and overhauled full database cleanup to minimize record duplication requiring over 5,000 manual reviews of duplicate member records within 1 year.As a 1 of 15 community-elected board member, Fire Island Pines Property Owners’ Association (FIPPOA) was incorporated in 1953 to assume responsibility for the community’s property and serves as a quasi-government entity to oversee a broad swath of activities on behalf of the broader community in our hamlet consisting of approximately 750 property owners, more than 10,000 visitors and renters. Through the years, the association’s role has expanded to become the recognized local government representing the interests of Fire Island Pines with federal, state, Suffolk County, and Town of Brookhaven officials and agencies.The Pines Foundation (TPF) raises critical funds for our local Pines programs and projects that make our community thrive. In addition, TPF provides grants to our long-time beneficiaries - Stonewall Community Foundation and Seashore Defense Fund.
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Global Design Operations Manager - Technology & DigitalMckinsey & Company Jul 2017 - Mar 2023UsMy key achievements:➢ Global expansion efforts where, as Chief of Staff, I played a pivotal role in scaling the enterprise IT Product Design organization by 150% in just five years to 160 spread across 8 global hubs. I am proud to have achieved a 50/50 gender diversity split, encompassing 20 “Tribes” and over 50 Product Squads.➢ Process improvement and innovation: having piloted, and implemented a new recruiting interview procedure that reduced candidate engagement wait time by 200%, resulting in a 3x increase in tech hiring and a global hiring cadence of 30 hires per month. ➢ Effective vendor management: successfully handling relationships with three talent vendors and their 15 contracted colleagues, ensuring 100% on-time invoice and payroll remittance. ➢ Flexibility with Abiguity: Product owner for five third-party infrastructure tools, overseeing product, technical, and information security, license, and vendor management, with a primary focus on Miro for firm-wide use.The Technology & Digital (T&D) team conceptualizes, designs, builds, and runs the technologies used by thousands of colleagues across the globe every day, enabling the firm to deliver exponential impact. Our diverse and inclusive community of technologists innovate products, experiences, platforms, and services for our proprietary knowledge management solutions, global data and analytics offerings, artificial intelligence and machine learning applications, hybrid cloud ecosystems, sophisticated cyber and digital workplace capabilities, and more. -
Founding MemberInsideout Design Leader Community Sep 2019 - Feb 2023Los Angeles, Ca, UsInsideOut is a leadership community custom-built for senior leaders of in-house design, creative and experience teams at high-profile brands. Our small format roundtables provide space to connect, collaborate and generate new ways to move business forward, faster. -
MemberChief Of Staff Network 2023 - 2023New York, Ny, UsThe Chief of Staff Network is the authoritative community for accomplished Chiefs of Staff who want to empower their principals and teams through professional development, tactical resources, and access to a trusted peer community. -
Field Operations & Support Experience ManagerEnjoy Technology, Inc. Dec 2015 - Jun 2017Palo Alto, Ca, UsEnjoy is a technology-powered platform reinventing “Commerce at Home” to bring the best of the store directly to customers. Enjoy operates a Smart Last Mile™ solution, which includes a network of Mobile Stores with significant inventory and trained Experts that bring greater speed, convenience and personalized experiences to customers. Co-founded by Apple retail strategist Ron Johnson, Enjoy has pioneered a new retail channel that can do everything that a traditional retail experience offers, but better. Enjoy has formed multi-year partnerships with the world’s leading consumer brands to bring the products, services and subscriptions that customers love through the door of their homes with superior comfort and convenience. -
Supply Chain & LogisticsEnjoy Technology, Inc. Feb 2015 - Dec 2015Palo Alto, Ca, Us
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User Experience Design ConsultantHotels By Day May 2016 - Jun 2016New York, UsHotelsByDay provides hourly daytime spaces with all the amenities of an elegant hotel: you can relax, recharge & be productive anywhere. -
Visual MerchandisingApple Nov 2009 - Feb 2015Cupertino, California, UsEngaged, developed and maintained relationships at all levels, including store teams, Market Leaders & Directors to understand and leverage Visual Merchandising as a tool to impact overall business results. -
Sales SpecialistApple Nov 2007 - Nov 2009Cupertino, California, Us
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Union Member - Performer, Various Stage ProductionsActors' Equity Association 2005 - 2015New York, Ny, Us -
Assistant Director, War Horse, First National Broadway TourNetworks Presentations Aug 2013 - Oct 2014Columbia, Maryland, Us -
Puppetry Captain & Joey, War Horse, First National Broadway TourNetworks Presentations Mar 2012 - Aug 2013Columbia, Maryland, Us
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Union Member - Performing Artist, Various Tv & Film ProductionsSag-Aftra Aug 2008 - Mar 2014Los Angeles, Ca, Us -
Assistant DirectorGay Games Opening Ceremonies - Chicago 2006 (Anti-Gravity) 2006 - 2006Gay Games VII in Chicago at Soldier Field, brought LGBT athletes and cultural participants together from around the world and highlighted Chicago’s support for the LGBT communities. With 12,000 athletes in attendance and an estimated 50,000 supporters watching, Gay Games VII stands, in the words of Mayor Richard M. Daley, as “a unique achievement of far-reaching and historical importance having an impact on Chicago’s LGBT community and the City of Chicago.”
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Inaugural Cast Member - Bar At The Edge Of The EarthCirque Du Soleil Entertainment Group 2004 - 2005Montréal, Québec, CaCirque Du Soleil's expansion into "themed experiences" and piloted new technologies that would be utilized in future resident shows.Bar at the Edge of the Earth, was a new world created exclusively for Celebrity Cruises by Cirque du Soleil materialized on select Celebrity ships, helping Celebrity further redefine premium cruising and onboard entertainment.
Chris Mai Skills
Chris Mai Education Details
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University Of Virginia Darden School Of BusinessMaster Of Business Administration - Mba Candidate -
General AssemblyUser Experience Design Immersive
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Fordham UniversityBachelor Of Fine Arts (Bfa)
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New York UniversityIntegrated Communications
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San Marin High School
Frequently Asked Questions about Chris Mai
What company does Chris Mai work for?
Chris Mai works for Fippoa / The Pines Foundation
What is Chris Mai's role at the current company?
Chris Mai's current role is Board Member.
What is Chris Mai's email address?
Chris Mai's email address is ch****@****sey.com
What is Chris Mai's direct phone number?
Chris Mai's direct phone number is +141532*****
What schools did Chris Mai attend?
Chris Mai attended University Of Virginia Darden School Of Business, General Assembly, Fordham University, New York University, San Marin High School.
What are some of Chris Mai's interests?
Chris Mai has interest in Interior Design, Visual Merchandising, Technology, Children, Cooking, Snowboarding, Environment, Education, Digital Marketing, Human Rights.
What skills is Chris Mai known for?
Chris Mai has skills like Social Media, Retail, Merchandising, Leadership, Customer Service, Management, Visual Merchandising, Sales, Marketing, User Experience Design, User Interface Design, Training.
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