Christopher Main Email & Phone Number

California, United States

Cary, NC, US

Created four courses with Christen Main for the Epic Games Game Design Professional Certificate on Coursera. This was a large scale education project for Unreal Engine and game development where we created all aspects of educational materials for the courses below. This includes the syllabus, script, in-engine content, video editing, grading criteria.

Irvine, CA, US

I am a two-time Epic MegaGrant Recipient for my work on Vertical Third.As the CTO I have created the following using Unreal Engine:- Company launcher and patcher- In-game store w/ Paypal checkout (Battle Pass)- Lobby Server & Game Server in a cloud-hosted, instance-based environment (Playfab)- Cloud-based Account Inventory / Statistics- In-house Tool.

Washington, DC, US

• After less than four months as a contractor, I was hired as a full-time employee and transferred from their D.C. Headquarters to be the primary, and only, support resource for their remote office location in Irvine, CA.
• In a jack-of-all trades role I support top tier related issues ranging from Hardware, Software, Smartphone, Printers, Network, Remote Access, Security, Intranet Web Administrator, Training, Ticket Management.
• Managed and updated ticketing Knowledge Base and Support Structure (IQTrack).
• IT Trainer (Created How-To Documentation, Trained New Employees)
• IT Coordinator for the local office move to a new location o Provided in-depth detailed weekly updates on the office build out.
• Created detailed documentation for Server Rooms and How-To documents for Users and IT Technicians.

Washington, DC, US

• Originally brought on as a contract Blackberry Migration Specialist, assisted the IT department migrate approximately 240 devices from Blackberry Enterprise Server v4 to Blackberry Enterprise Server v5. Once the.
• Provide Tier 2 & 3 support for Desktop Hardware/Software, Printers, Smartphone (iPhone, Blackberry, Android).
• Provided hardware, software and synchronization support for Blackberry migration from BES v4 to BES v5.

Armonk, New York, NY, US

• Technical support representative responsible for service on any Cell Phone, Blackberry and Broadband Aircard plan changes with AT&T, Verizon and Sprint
• Provided administration support for new Cell Phones, Broadband Aircards and Blackberries
• Technical support for software, hardware and synchronization related Blackberry issues
• Developed company specific Blackberry customizations (logos and company specific settings)
• Managed and maintained the Blackberry Enterprise Server (BES)
• Managed Customer Service tickets with Manage Now Ticketing

• As part of a Hewlett-Packard Corp. project team, provided both onsite and remote PC Migration and Technical support on a large international manufacturing migration project. Sites were located in both the USA and Canada.
• Provide technical migration support for migration of Windows XP based PC desktops and blackberry PDA’s from one company to another.
• Provided pre and post migration technical and end user support for Blackberry PDA’s
• Developed project Blackberry migration and troubleshooting “cookbook” document
• Managed Customer Service tickets with Remedy Ticketing

• Maintain a common desktop operating environment using desktop re-imaging technologies such as Norton Ghost and Acronis True Image.
• Manage local area network (LAN) performance and maintain LAN security; install network software and patches
• Customer Support – Interacting with end users to troubleshoot Windows desktop resource problems, drivers, hardware and network issues.
• Inventory company computers and other hardware.
• Taught courses on computer components, HTML programming and web design.
• Graphic design using Adobe Photoshop, Maya and various scanning and drawing technologies.

By Marie Mejerwall

A+, Computer/Network Support

Network+, Computer Networking