• Resolved customer issues by pinpointing underlying problems.• Tracked and reviewed monthly inventory data.• Regularly using business intelligence (BI) tools, spreadsheets, and other software to track and report on KPIs (Key Performance Indicators) and other operational metrics.• Collaborating with other departments (sales, procurement, logistics) to ensure inventory levels meet business needs, reduce waste, and improve overall operational efficiency• Tracking inventory levels across different products, locations, or warehouses to ensure stock is available and not in excess.• Analyzed and managed finished goods and raw material inventory to check metrics such as levels and turns, aging and security.

Balanced budgets and analyzed expenses to improve operational efficiency. Managed schedules and routes independently to increase earnings and decrease downtime. Utilized Uber app for trip management, navigation, and efficient communication with passengers. Interacted with customers with professionalism to address inquiries and resolve issues.• Achieved a 5-star driver rating across 18K rides by delivering exceptional customer service.• Fostered client loyalty and repeat business through friendly, efficient, and reliable service.

Developed Salesforce reporting frameworks to facilitate data-driven executive decision-making. Spearheaded six-month initiative to bolster Consumer Fulfillment processes via Salesforce capabilities. Conducted in-depth analysis to uphold exceptional consumer data accuracy and integrity. Coordinated integration of over 20 product applications with Onshore and Offshore teams for streamlined functionality. Streamlined communication with stakeholders to meet project requirements and accelerate progress. Performed comprehensive process gap analysis for operations department to identify areas for improvement. Provided detailed root cause analysis (RCA) reports to senior leadership for strategic decision-making. Centralized all account setup processes to raise operational efficiency and reduce duplication. Implemented robust change management strategies for smooth execution of key projects.• Attained significant cost savings by overseeing seamless BPO transition for a team of 140+ call center agents from India and Onshore teams to the Philippines.• Boosted SLA compliance and ensured 24/7/365 client coverage by integrating Vendor Ticket Management Systems (Remedy/Salesforce).• Lowered resolution times and augmented consumer satisfaction and offshore team efficiency by directing transition of Catalina's Consumer Fulfillment process to Remedyforce.• Completed transition 60 days ahead of schedule by designing new reports and dashboards for offshore leadership and aligning with onshore business requirements and client SLAs.