Christopher Manns, Pmp, Sa Email & Phone Number

Mountain View, Ca, Us

Led program management efforts for various teams at Google, driving OKR creation, implementing issue management tools, and defining program scopes.• Implemented program management processes and reduced risks• Defined program schedules and implemented issue tracking and visibility tools • Led the quarterly OKR and planning process• Produced regular status updates to internal and external stakeholders

Tempe, Az, Us

Seattle, Wa, Us

Engaged as a Senior Program Manager on the eCP Solutions team. Solutions is the primary contact for brand partners to easily engage and work with eCP on large transformational initiatives.

Seattle, Wa, Us

Senior Program Manager within the eCP Technology, Infrastructure and Operations team, focused on Enterprise and Brand initiatives including security and Cloud.

Seattle, Washington, Us

Responsible for managing multiple projects. Working cross-functionally with infrastructure, development, business partners, and other teams to ensure delivery of projects.

Bellevue, Wa, Us

Program Manager at Amgen responsible for managing all aspects of IS implementation projects, including Transformative Research Architecture Program for P&PD (TRAPP). Responsibilities include :• Developing detailed project plans for multiple IS implementation projects• Coordinating, managing and executing project plans; keeping to schedule and scope• Preparing and managing project budgets; managing & communicating with external vendors• Assure standard business processes are implemented and adopted• Coordinating project communication; including regular, comprehensive status reports• Providing clear communication to project teams, stakeholders and upper management.

Us

Responsible for managing multiple projects, from concept through deployment. Working cross-functionally with Information Technology partners, business partners, suppliers and other teams to ensure successful completion of programs and projects

Seattle, Wa, Us

Dublin 2, Ie

Dublin 2, Ie

Implemented policies and procedures to ensure immediate and ongoing compliance with Accenture corporate and client specific data privacy and data security guidelines at all Accenture locations performing work for this client. Coordinated resources and monitored progress. Developed presentation and training materials. • Recertified all Accenture locations with the client.• Created SharePoint repository of data privacy guidelines and other reference/useful information

Dublin 2, Ie

Microsoft Technology Lead for Entertainment & Devices Channel Operations outsourcing effort for major client. Directed process of migrating front and back-office systems and processes from Microsoft and vendor locations to Accenture locations in Prague, CZ and San Antonio, TX. Coordinated resources and monitored progress. Developed technology training materials. Procured hardware and designed technical infrastructure. Arranged connectivity. Implemented metrics tracking system (MSE) and required taxonomy at both locations. Managed RAS access and MS badge creation for remote resources.• Developed highly effective business continuity plan for both locations.• Established complete technology infrastructure for Prague site in only 120 days.• Implemented technology infrastructure for San Antonio location in only 45 days.

Dublin 2, Ie

Supported product activation development with OEM customers. Oversaw end user facing technical document creation. Prepared prescriptive guidance documentation for customers.• Improved customer support processes by evaluating rapid response SWAT team to assist customers with resolution of technology deployment issues.

Dublin 2, Ie

MicrosoftLed complete re-write of MSDN developer portal. Supervised a mixed team of 5 onshore Microsoft resources and Accenture consultants and 20 offshore resources. Performed estimate reviews, mpp validation, financial and resource reporting, and workflow management.• Ensured that new systems maintained existing customer functionality while adding new features as requested by business owners.• Developed solutions to simplify upgrades, enhancements and scalability.• Managed two-tier architecture performance testing effort.

Dublin 2, Ie

Microsoft, RedmondInterpreted business requests and provided metrics and decision-making data. Prepared weekly reports on standard metrics. Served as subject matter expert regarding all metrics data. Implemented metrics change requests. Ensured validity of data.• Reduced time required for metrics retrieval process from 8 hours to less than 2 hours.• Improved efficiency and customer satisfaction by designing additional metrics.

Dublin 2, Ie

DTCC SolutionsTechnical Project Manager. Supervised staff of 20 application developers. Led development and maintenance of applications. Prepared project plans and financial estimates. Managed resource utilization. Authored project summary reports and presented to management.• Created and implemented new development standards.• Delivered multiple projects on-time and within budget while transitioning to new software development life cycle methodology.

Dublin 2, Ie

United Parcel ServiceEstablished team responsible for providing 1st-level technical support for clients implementing UPS tracking technology. Created organizational structure and job descriptions. Interviewed candidates. Prepared budgets, billings, and project financials. Assisted with staff performance management. Monitored service levels & client satisfaction. • Defined baseline performance metrics and services levels for newly created team.

Dublin 2, Ie

United Parcel ServiceServed as implementation team leader and troubleshooter for proprietary UPS shipping solution. Supervised team of implementation specialists. Provided onsite and remote technical support for installations at client sites, in multiple operating system environments.• Improved installation process and reduced number of support calls.• Streamlined implementation process time 40% by re-working mainframe process.

Dublin 2, Ie

M&M Mars/ISIHeld a primary role in the conversion of the work unit into a High Performance Team (HPT) while providing 24/7 troubleshooting and enhancement support for a DATACOM database online application and batch processing stream consisting of over 500 online and batch IDEAL programs. Developed and implemented a new developer application training process and curriculum.• Implemented phase one of a multi-phase quality initiative.• Assigned work to team members and administered the coordination of inter- and intra-team tasks.• Created and presented estimates of work to users and management.

Roseland, New Jersey, Us

Assigned as an online application developer creating and modifying database applications for internal use by ADP regional offices. • Specified, designed and implemented new programs while supporting changes to existing systems.• Performed network administration duties as part of an ongoing special assignment.

Roseland, New Jersey, Us

Modernized the Canadian payroll systems to bring the region in line with ADPs US payroll systems.• Documented and specified changes to integrate third party packages into existing systems.• Specified, designed and implemented changes to automate unique tax-filing situations.• Performed network administration duties as part of an ongoing special assignment.

Roseland, New Jersey, Us

Developed an online transaction system to allow modifications to Canadian based company level payroll information while providing complete compatibility with ADPs US online system.• Specified, designed and coded programs essential to the continued operation of both the US and Canadian payroll systems.• Authored and implemented a revised program specification standard.• Planned and implemented the initial installation of a domain controller and print servers for a 150 user OS/2 LAN.• Created training for new users, local LAN experts and new LAN administrators.• Provided maintenance of the LAN and first line technical support.

Raritan, Nj, Us

Engaged as Business Analyst in the New Technology Group, tasked with improving the manner in which business was conducted through the acquisition and implementation of new technology.• Investigated, analyzed, recommended, and implemented new hardware and/or software technology to support the business needs of the firm via data processing solutions.• Researched and implemented Video-Teleconferencing technology as a means of reducing travel costs and increasing communication to remote sites.• Reviewed products and bids from various vendors to arrive at the optimal configuration to meet the business needs.• Investigated and researched Document Image Processing Technology as a means of shortening the cycle time required for FDA submission/approval of products.

Master Of Science (Ms), Management

Bs Computer Science, Artificial Intelligence And Robotics

Education record

Education record