Chris Maple Email & Phone Number

Presque Isle, Maine, Us

Directly manage a department of business analysts. Responsible for all business analysis for large scale business transformation. Direct product filings and research. Serve on CIO leadership group. Create actions plans and job catalogues. Contribute to Enterprise Risk Management plan. Work collaboratively with Underwriting Management on Product Strategies including building out new core systems. Work directly with Officers and Executives to formulate long term and short term business transformation roadmaps for core Products. Responsible for Policy and Integration Product ownership areas.• Merged business analysis and product management into unified department • Designed and implemented performance metrics for business analysts• Designed and implemented program cycle metrics to improve iterative agile delivery with a “One Team” concept across large scale transformation program• Transformed and implemented 3 lines of business in new core system • Developed iterative strategies that increased program velocity 112%• Formulated maturity plans for decision analysis, digital strategy, lean process improvements, and strategic analysis

Presque Isle, Maine, Us

Continued all previous Business Systems Architect responsibilities while adding supervisory responsibility for the Business Analyst Group. Evaluated Business Analyst performance, created professional development plans and career paths. Provided key input on EA department strategic direction.• Improved Definition of Ready/Done to improve teams velocity and quality• Established co-development initiative with core system vendor• Improved requirements approach to improve team readiness and estimation process• Implemented business capability based planning in the organization• Implemented cross team coordination improvements in transparency and prioritization• Traveled to India to create unified vision for offshore team members and mitigate program risks

Presque Isle, Maine, Us

Architected touch points, document management system solution, and portal solutions for multi-year, multi-million replacement of core billing, policy, claims, and business intelligence solutions for multiple lines of business. Product owner for new CRM system and all 3rd party integration teams. Served as a key leader on both the MMG steering team and combined vendor team, building strong strategic relationships with core system vendor, multiple 3rd parties, MMG delivery teams, other architects and managers, and senior executives. Provided mentorship, professional development plans, and performance feedback for business analysts. Responsible for all cross cutting concerns across technical and business domains.Key Accomplishments:• Aligned multiple delivery teams to deliver future state architecture• Successful delivery of new enterprise billing solution• Implemented professional development and training program that was adopted across all project teams• Implemented refinement process used across all teams• Implemented triage and root cause analysis process adopted by all teams and vendor• Created estimates, timelines, risk identification and issue mitigation plans with PMO

Presque Isle, Maine, Us

Lead the development of business analysis services at MMG. Served as key application architect team member and business architecture team member with broadest architectural responsibilities in organization. Developed governance and patterns including technical policies and all business analysis policies. Performed full stack development in C#, vb.net, asp.net, rpg and sql. Facilitated and performed concept modeling, process modeling, decision modeling, and prototyping.Key Accomplishments:• Established a formal business analysis practice within organization• Developed a peer review process that other disciplines adopted• Mentored an intern to a lead BA position• Trail blazed an enterprise terminology and concept modelling process. Wrote 2 articles and spoke at 3 international business conferences about this approach• Created rule and process patterns adopted across organization

Presque Isle, Maine, Us

Performed full stack development in C#, vb.net, asp.net, rpg and sql. Created new .net rating engines, performed portal development, and RPG mainframe development. Well respected for skillset across multiple areas. Key Accomplishments:• Architected and created our most complex rating engines• Go to troubleshooter for issues with legacy rating solutions• Implemented a cross functional product development process across Underwriting, Product Development, Actuary, and Information Systems• Moved rating products into 2 new states

Performed front end development for mainframe systems, network administration, SQL administration, training and technical support for 23 site mental health facilityKey Accomplishments:• Designed and implemented all front end software used by 250+ staff• Implemented performance evaluation software with 100+ metrics• Designed software orientation for new staff• Trained staff in custom built software and Microsoft office tools• Instructed and mentored form development team• Helped rewire all network drops in 23 sites• Created intelligent automated power down scripts for disaster recoveryFinal resolution of all software, database and active directory technical support requests

Master Of Science In Insurance Management, Insurance Management

B.A., Philosophy

Education record