Christopher Daly Email & Phone Number

Nottingham, England, United Kingdom

• Produced clear, high-quality, specific, and unambiguous, functional and nonfunctional requirements for changes of various processes in the Data Office.• Provided a high-quality detailed analysis with the stakeholder journey in mind, worked through requirements in an agile manner, considering for fitness of purpose, adherence to the business objectives, and consistency, challenged positively when appropriate.• Reviewed and confirmed that the designed features/functions ultimately met the specified intent, requirements, business and end-user needs when applicable.• Set priorities in collaboration with key stakeholders against planned objectives, and managed sprint planning and other preparatory activities, ensuring that the product needs and vision were maintained.• Engaged with the Software Developers and related stakeholders as part of an Agile team, ensuring that the Software Developers understood the requirements.

Nottingham, England, United Kingdom

• The CAIS Team ensures that all CAIS members (over 600) monthly data files are loaded and showing live on the financial credit report within 5 days of being received. The data goes through various mainframe checks and statistical checks to look for any variances in the data.• Liaising with other business units within Experian such as Database Group and Production Control to ensure the data is loaded on time..• Emails and phone calls to CAIS clients with regards to monthly files, data quality, late arrival of files and dealing with account managers regularly.• Answering queries from around the business and from clients directly with regards to the CAIS data.• Producing monthly quality reports and audit reports for CAIS clients.

Nottingham, England, United Kingdom

• Resolving customer queries via email and letters, working closely with victims of fraud.• Promoted to deal with commercial accounts• Offering financial advice to customers of Experian’s partners. • Discussing customer’s credit reports. • Offering advice on how to improve credit reports.• Offering help and assistance with financial applications such as mortgages and loans.• Working in a fast, target driven environment dealing with customers cancelling products but retaining the service. • Vast knowledge of the Credit Expert product, information sector and the Financial Conduct Authority (FCA) guidelines.

Bachelor'S Degree, English Language And Literature, General

A Level, English Language, English Literature, History

Gcse, English Language, English Literature, Mathematics, Geography, History, Art Studies