Christopher Daly Email & Phone Number

Nottingham, England, United Kingdom

• Produced clear, high-quality, specific, and unambiguous, functional and nonfunctional requirements for changes of various processes in the Data Office.
• Provided a high-quality detailed analysis with the stakeholder journey in mind, worked through requirements in an agile manner, considering for fitness of purpose, adherence to the business objectives, and consistency.
• Reviewed and confirmed that the designed features/functions ultimately met the specified intent, requirements, business and end-user needs when applicable.
• Set priorities in collaboration with key stakeholders against planned objectives, and managed sprint planning and other preparatory activities, ensuring that the product needs and vision were maintained.
• Engaged with the Software Developers and related stakeholders as part of an Agile team, ensuring that the Software Developers understood the requirements.

Nottingham, England, United Kingdom

• The CAIS Team ensures that all CAIS members (over 600) monthly data files are loaded and showing live on the financial credit report within 5 days of being received. The data goes through various mainframe checks and.
• Liaising with other business units within Experian such as Database Group and Production Control to ensure the data is loaded on time..
• Emails and phone calls to CAIS clients with regards to monthly files, data quality, late arrival of files and dealing with account managers regularly.
• Answering queries from around the business and from clients directly with regards to the CAIS data.
• Producing monthly quality reports and audit reports for CAIS clients.

Nottingham, England, United Kingdom

• Resolving customer queries via email and letters, working closely with victims of fraud.
• Promoted to deal with commercial accounts
• Offering financial advice to customers of Experian’s partners.
• Discussing customer’s credit reports.
• Offering advice on how to improve credit reports.
• Offering help and assistance with financial applications such as mortgages and loans.

Bachelor'S Degree, English Language And Literature, General

A Level, English Language, English Literature, History

Gcse, English Language, English Literature, Mathematics, Geography, History, Art Studies