Christopher M. Phillips Email & Phone Number

Port Washington, Ny, Us

Technical support to sales and account manager in a pre-sale capacity analyzing client’s technology. Secure technology quotes from domestic and international service providers to a define SLA.

London, Gb

Managed and executed a portfolio of digital solution, implementation, and integration projects Edge VPN Migration, BT One Mobile Platform, Americas Bandwidth Delivery) in a Global Information and Communication Technology environment. Developed and maintained a strategic technology implementation and transformation plan and ensured the successful adoption of digital solutions to drive customer success. Identified and recommended solutions appropriate for each client’s situation. Key Accomplishments:• Promoted and positioned a portfolio of digital transformation/‘as-a-Service’ solutions (PaaS, IaaS, SaaS, IoT) to customers reducing overall operating costs by 40%. • Supported and streamlined integration of bandwidth and network infrastructure systems increasing reliability, performance, and scalability with zero visibility and minimal impact to ongoing business operations; improving integration processes from 78% to 95%.• Identified and recommended a series of process improvements to RFP response and workflow processes in alignment with customer and business needs resulting in a decrease of 20% in response time and go-to-market time.• Worked closely with project implementation team and Principal Planning Engineer to manage data center structured wiring demand project including requirement gathering, defining implementation roadmap, cost control, vendor quote socialization, resource allocation, and inventory control, meeting established SLA and resulting in a 99.999% improvement in network availability.• Collaborated with Procurement and Vendor Management teams to improve core links by 2.5x circuit speed throughput for WAN core links reducing costs by 60% annually.• Identified expired circuits contracts across multiple N.A. vendors resulting in discovery of $4.1M annual cost savings (FY 19/20).

London, Gb

Collaborated with sales and internal matrixed teams to drive customer engagement, a 25% product adoption rate, and customer success. Trusted advisor, subject matter expert, and escalation point for a team of 15 providing guidance and setting expectations in a continuous improvement environment that empowered teams and promoted career growth.Key Accomplishments:• Partnered with customers to establish a digital transformational roadmap to achieve business goals and customer outcomes.• Analyzed and synthesized product requirements and contributed to the design, development, testing and deployment of products to meet business and technology objectives.• Researched and developed features, prototypes, and proof-of-concept (PoC) for new PaaS, SaaS, IaaS, and IoT technologies to support cloud solutions, business intelligence solutions, and process automation solutions. • Investigated current and emerging technologies and industry trends including network topologies and communication technologies to identify opportunities and achieve the scalability of PaaS solutions.• Expanded strategic customer relationships to drive customer success and to deliver value-based PaaS solutions aligned with relevant business outcomes resulting in a non-forecasted 2x volume increase for internal platform orders (Q4/FY-2011).• Oversaw user experience (UX) design, user interface (UI) design, user centered design, strategy, testing, and failure isolation for digital transformation initiatives including IoT, PaaS, and SaaS. Initiated corrective measures to prevent repeat occurrences of issues. • Recognized for taking initiative to identify, isolate, and resolve repeat test failures resulting in a $956K+ reduction in costs.

London, Gb

Served as an Access Infrastructure Planning Manager charged with planning and management of client port migrations, project management of supplier access, and core infrastructure delivery to a globally recognized brand.

London, Gb

Master Of Science - Ms, Business, Management, Marketing, And Related Support Services

Bachelor Of Science (B.Sc.), Telecommunications Management