Christopher Mazzola Email and Phone Number
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If you are a looking for someone who can roll up their sleeves, provide the grittiness to get stuff done, then I am your contact. I have over 10 years of experience in customer support, customer satisfaction, account management, partner and channel management, sales, back end and front end roles. Providing an excellent customer experience is my forte. I build relationships through constant communication, trust, business acumen and accountability. I am highly collaborative and strive to be the number one person who knows how to navigate any organization, who to connect with and the how to get things done efficiently and effectively. I am an excellent individual contributor as well as I excel in team environments. A list of my core skills includes:Sales OperationsStrategic PlanningTeam Leadership Training, Coaching & MentoringAccount DevelopmentCustomer SatisfactionProspecting & NegotiatingGo-To-MarketIT SolutionsSales Cycle ManagementConflict-based Situation ManagementMultitaskingTechnical Skills:Microsoft Suite, G Suite, Windows, Android, Salesforce.com, Oracle, SAP and GSBNAwards and Achievements:Samsung Navigator to onboard and mentor new field and inside sales team members regarding company operations and tools, processes, product and services and cultureGreat Assist Champion Award (2018) for going above and beyond to complete goals and assist the teamCrestron’s Essential Piece Award for highest ranked CSR (out of 40) in 2013I am available to discuss new opportunities in the NJ/NYC area or virtual (remote), please contact me via LinkedIn or at Christopher.mazzola@yahoo.com or 973-489-8600.
Samsung Electronics America
View- Employees:
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Distribution SalesSamsung Electronics America Jul 2021 - PresentNew Jersey, United States
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B2B Strategy And OperationsSamsung Electronics America Dec 2019 - Jul 2021United StatesTasked to develop, analyze and execute budgets to support current and future programs and promotions to increase sales for the unlocked mobile phone division with a focus on redesigning the partner claiming process.
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Distribution Account ManagerSamsung Electronics America Jul 2018 - Nov 2019Ridgefield Park, New JerseyFocus on sales operations and enablement with the top 7 Mobile B2B Distribution partners; Ingram Micro, Synnex, Tech Data, Vertex, D&H, Ma Labs, SDSA. Coordinate with all divisions including Funded Heads, Sales Representatives, Business Managers, Product Marketing (handheld phones, tablets & wearables), Executives and Directors, Supply Chain Management, Operations, divisions of Software and Services, Logistics and Order Management to maximize a constant flow of business, increased pipeline, sales in/sales out and run-rate business all while building strong relationships. Track inventory levels and communicate with all sales teams to facilitate healthy levels of product availability. Utilize negotiation tactics and marketing programs to move and close aging/aged inventory. Engage in lunch and learns with partners to review roadmaps, offerings and develop product knowledge to gain line of sight on current & future products and to bridge any gaps on transitioning end of life*Achievement: Exceeded revenue goals and management plan over 110% in the first half of 2019.
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Mobile Account Consultant - Enterprise BusinessSamsung Electronics America Jun 2016 - Jul 201885 Challenger Road, Ridgefield Park, New Jersey 07660Charged with developing and building end user level business opportunities with a focus on IT and mobile solutions, along with an internal focus on leadership, daily operations, training and development of the team’s ability to drive sales and accurately process data in the CRM System. Directing projects from start to finish, coordinating resources, discovering and positioning solutions, product and sales life-cycle management, pipeline maintenance and closing the sale. Support and collaborate with channel partnerships to account map and drive new and existing business. Lead training liaison for all new Inside Sales hires for on-boarding, daily process flow, and systems usage.*Achievement: Accelerated and exceeded the southeast quarterly revenue goals totaling 140%.
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Samsung It B2B Inside Sales RepresentativeWorldlink Us May 2015 - Jun 201685 Challenger Road, Ridgefield Park, New Jersey 07660Supported eight digital signage field managers and aided the top 200 ProAV reseller accounts, built relationships with key decision makers and matched clients with the right solution for their needs. Created sales opportunities and qualified channel leads to generate revenue. Created sales opportunities by identifying and qualifying channel leads to generate incremental revenue. Promoted Reseller awareness and growth of marketing incentives, extended warranty services and Spiffs. Generated over 500 business opportunities and issued 2000+ special pricing authorizations.*Achievement: Served as an integral member of the DSI team by helping to exceed 2015’s annual revenue goal by 30%. -
Customer Satisfaction ManagerCrestron Electronics Apr 2014 - May 2015Rockleigh, NjServed as the customer-facing resource for all Commercial and Residential end clients in the United States and Canada, solved all issues using creative, out of the box solutions. Compiled and managed end customer satisfaction report that was presented to the President/CEO, CTO and the Inside Sales, Technical Support and Advanced Technical Support Executive Directors on a weekly basis. Resolved all complaints, after obtaining and evaluating all relevant information to manage product and service inquiries, coordinated with cross functional departments, involved leadership when necessary. Improved customer service quality results by studying and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, simplifying and implementing changes. -
Account Manager | Customer Support SpecialistCrestron Electronics Dec 2011 - May 201415 Volvo Drive, Rockeigh, New Jersey 07647Produced award winning customer support in the U.S. Middle Atlantic territory, charged with maximizing growth and supporting 50+ corporate and government channel accounts, with the focus of building long lasting relationships. Generated monthly open order reports and engaged with accounts to evaluate trends to optimize sales. Communicated and issued pricing, order status, product specification, return merchandise authorizations for repair and replacement, missing or damaged goods shipping claims, and account credits. Trained new employees on company programs, product knowledge, daily responsibilities and company culture.
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Manager | Sales RepresentativeExpress Stores, Llc Jan 2010 - Nov 2011989 Bloomfield Avenue, Montclair, Nj 07042Responsible for all operations of a T-Mobile Express retail store including sales and services, hiring and development of talent, inventory management, store presentation, visual merchandising and profit & loss management. Charged with driving the sales goals of the store, reported weekly metrics to the regional manager. Hired and developed a team of 4 sales representatives, provided performance assessments and quarterly appraisals. Prepared financial analysis of client contracts with perspective on the value of services provided. -
Manager | Lead Trainer | Bartender | ServerRed Robin Aug 2004 - Aug 2007265 New Jersey 3, Clifton, New Jersey 07014Supervised and led a team of ten (10) servers, bartenders, hostesses, busboys, and cooks. Hired and trained new team members. Maintained logs of and placed orders for liquor inventory. Prepared orders of kitchen supplies based on historical data. Handled employee complaints and resolution of guest complaints. Reconciled deposits and charges at end of day.
Christopher Mazzola Skills
Christopher Mazzola Education Details
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Business Administration And Management, General
Frequently Asked Questions about Christopher Mazzola
What company does Christopher Mazzola work for?
Christopher Mazzola works for Samsung Electronics America
What is Christopher Mazzola's role at the current company?
Christopher Mazzola's current role is Results-driven Account Management | Versatile with Relentless Energy.
What is Christopher Mazzola's email address?
Christopher Mazzola's email address is cm****@****ron.com
What is Christopher Mazzola's direct phone number?
Christopher Mazzola's direct phone number is +130330*****
What schools did Christopher Mazzola attend?
Christopher Mazzola attended William Paterson University Of New Jersey.
What skills is Christopher Mazzola known for?
Christopher Mazzola has skills like Time Management, Microsoft Office, Customer Service, Accountability, Passionate About Work, Energetic Leader, Resourceful In The Completion Of Projects, Interpersonal Communication, Intrapersonal Skills, Listen, Crm, Outlook.
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Chris Mazzola
New York, Ny1gmail.com
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