Chris Mccullam Email & Phone Number

Leverkusen, Germany

Leverkusen, Germany

Based on a thorough understanding of the Customer Journey, customer insights and market and competitor trends lead the Pan-European co-creation of the CX strategy to position the Mazda brand and to identify opportunities to deliver an impactful customer experience to new and current customers in close cooperation with internal stakeholders and external stakeholders. Based on the defined CX strategy and roadmap lead prioritization process for CX initiatives with all areas, functions and… Show more Based on a thorough understanding of the Customer Journey, customer insights and market and competitor trends lead the Pan-European co-creation of the CX strategy to position the Mazda brand and to identify opportunities to deliver an impactful customer experience to new and current customers in close cooperation with internal stakeholders and external stakeholders. Based on the defined CX strategy and roadmap lead prioritization process for CX initiatives with all areas, functions and levels of the Mazda organization ensuring a commercially wise balance of needs of and benefits for new and current customers. Ensure efficient planning and execution of projects by taking a strategic overview of project goals, milestones and requirements, assigning resources and authorizing expenditures Show less

Leverkusen, Germany

To unleash the potential of our brand and to create competitive advantage responsible for co-creating the European "Digital first" Customer Experience (CX) Strategy. Ensure development and delivery of engaging and relevant customer experience based on profound customer knowledge. Lead the creation of the most impactful content and experiences for all relevant paid and owned touch points of the Mazda Customer Journey, leveraging on-and offline channels and platforms. Monitor and ensure content… Show more To unleash the potential of our brand and to create competitive advantage responsible for co-creating the European "Digital first" Customer Experience (CX) Strategy. Ensure development and delivery of engaging and relevant customer experience based on profound customer knowledge. Lead the creation of the most impactful content and experiences for all relevant paid and owned touch points of the Mazda Customer Journey, leveraging on-and offline channels and platforms. Monitor and ensure content and experiences reach targeted current and potential customers in the most effective and efficient ways. Display role model agile leadership, driving innovation and efficient and effective cross-functional collaboration within Commercial Customer Experience (CCX) team as well as with all other internal stakeholders and external agencies reflecting our corporate culture. Show less

Hiroshima, Japan

Sydney, Australia

Brisbane, Australia

Sydney, Australia

Brisbane, Australia

Kyoto, Japan

Kyoto, Japan

Interpretor for Set Decorator during production of ‘The Last Samurai’

Enoggera Reservoir, Queensland, Australia

As part of my Ready Reserve commitment I spent two months every year in the army conducting drills and field exercises. I was also required to pass yearly tests such as physical, shooting, navigation, leadership, survival, mental etc. I passed all four years.

Brisbane, Queensland, Australia

After graduating High School I was accepted into the Ready Reserve scheme where I joined the army as a regular soldier for one year and then a four year part time commitment. For my full time year I spent the first three months in NSW for basic training, then four months in Vic for tank driver training and then six months at the 2/14 Lighthorse Brigade in Brisbane, Qld.

Mba

Certificate, Japanese Language, Passed

I studied intensive Japanese for six months. The time consisted of attending classes for half the day. The remaining time I immersed.

Bachelor, International Business

Activities and Societies: AISEC