Instructor of Project Management in the Faculty of Business.

• Agile Coach for 5 working teams applying Agile methodologies (Scrum and Kanban) within a software development environment• Supports corporate Agile Center of Excellence (COE), department workshops, training, and Agile transformation.• Ensures the visualization of teamwork to make it transparent to managers, leaders and other teams throughout the organization • Observes and evaluates Agile teams on team health, Agile maturity, and continuous improvement• Helps establish Agile adoption transformation plans• Collaborates with the Product Owner and Scrum Team to develop and maintain the project Story Map, and initial Release Plan by Minimum Viable Product (MVP)• Facilitates the creation of team goals and objectives contributing to the team's overall direction, supporting forecasting and annual strategic planning

• Develops process documentation (RACIs, Swimlanes, FMEAs, CTQs), refines and simplifies business processes to maximize department efficiencies and accuracy, policies and procedures• Provides weekly associate performance reporting and analytics from which the business can be viewed, monitored and managed.• Creates and presents departmental monthly and quarterly scorecard analytics that measure defined quality targets to senior management • Creates BRDs for project initiation and ensures FRDs reflect business requirements • Conducts Data Model assessments and provides updates that meet business need• Conducts weekly status update meetings and touch points with immediate project team • Manages project timeline and identifies critical path, milestones and dependencies through the entire lifecycle and coordinates forecast and resources monitoring • Manages project and business documentation through SharePoint & Intranet structure• Continuously determines root cause of data problems and identifies requirements to address the problem or implement process improvement initiatives to increase efficiencies• Assists in the implementation of policies for setting up, maintaining, validating, and cleansing product data

• Oversaw reseller loyalty incentive programs for Fortune 500 technology companies • Supported and managed the development and branding of SaaS client customized cloud platforms • Developed program operational processes and process documentation• Designed, developed and implemented innovative promotional campaigns and incentives leading to increased reseller loyalty and sales revenue• Evaluated the performance of initiatives, strategies and campaigns through program reporting and analytics and prepared executive-level summaries • Created detailed work plans which identifies and sequences the activities needed to successfully complete the project within schedule and budget • Created online and print collaterals such as; promotional marketing documents, training documents and briefs • Managed project funds ensuring all programs adhere to client budgets

• Developed and implemented a successful marketing sales campaign for product clearance event• Created a comprehensive marketing strategy and company marketing guidelines• Created a marketing strategy to improve customer engagement through social media platforms, such as Twitter, Facebook, Pinterest, Linkedin and Blogger • Analyzes data to optimize marketing strategies • Conducts research and provides strategic suggestions on how to optimize email marketing and search engine optimization

·Responsible for ensuring up to date knowledge of product, service and campaign/promotional offerings· Efficiently exceeds store sales quotas by presenting customized solutions to customers· Effectively delivers post-sale care services, exceeding clients' expectations in a cost-effective manner ensuring customer loyalty and positive client relations· Solidifies the customer-Bell relationship and takes initiative to go the extra mile to exceed customer expectations· Ensures customer concerns are resolved, including escalating as required· Implemented training resources for cellular warranty repairs, increasing associate processing efficiency.· Responsible for administrative functions, inventory, cash flow, merchandising, and operations

· Collected, analyzed and interpreted primary market research data from over 10,000 Bell and Virgin Mobility customers, which was used to create detailed analytical reports of consumer purchasing behaviours for Bell Mobility· Assisted in the planning, development and execution of branding initiatives, direct mail and print campaigns· Created extensive database of key institutions for market segmentation analysis and one-on-one marketing purposes for prospective key stakeholders· Developed and implemented a customized curriculum in order to coach and train new associates· Planned, organized and presented a branding workshop that received an overall associate satisfaction of 92%· Led a successful charitable large-scale fundraising initiative with 50 participating associates· Led and hosted the annual interdepartmental team building event with over 200 associates in attendance· Selected as an ambassador to represent Bell’s brand image at a university career fair where 1,500+ students were in attendance.

· Provided written material on a weekly basis for a newspaper with a 10,000+ readership· Demonstrated ability to work efficiently to meet weekly deadlines· Provided in depth coverage of local events within the community· Researched and conducted interviews to present detailed and accurate written articles

· Identified possible marketing initiatives through customer research; developed targeting and segmentation plans.· Developed strategic and business plan communications alongside Executive Director· Evaluated employee satisfaction through the creation of an online survey and conducted analysis of results to identify effectiveness of programs offerings· Conducted a scholarly study that analyzed the senior exercise program in place and provided recommendation for improvement· Gained knowledge on non-profit organization management