Christopher Mckay

Christopher Mckay Email and Phone Number

National Customer Experience Manager @ Apex Service Partners
Atlanta, GA, US
Christopher Mckay's Location
Atlanta Metropolitan Area, United States, United States
About Christopher Mckay

Proven leader bringing over 20 years experience in both startups and large scale customer operations to drive improved customer success and retention.Specialties: Competencies include start ups, customer success, retention,process improvement, client management, P&L management, vendor management, call center operations, training, change management, project management, outsourcing , and cost reduction.

Christopher Mckay's Current Company Details
Apex Service Partners

Apex Service Partners

View
National Customer Experience Manager
Atlanta, GA, US
Employees:
529
Christopher Mckay Work Experience Details
  • Apex Service Partners
    National Customer Experience Manager
    Apex Service Partners
    Atlanta, Ga, Us
  • Apex Service Partners
    Regional Director Of Call Centers
    Apex Service Partners May 2024 - Present
    Tampa, Fl, Us
  • Apex Service Partners
    Director Of Call Center Operations
    Apex Service Partners Apr 2023 - Jun 2024
    Tampa, Fl, Us
  • Tyler New Media
    Director Of Customer Success
    Tyler New Media Jun 2021 - Oct 2022
    Atlanta, Georgia, Us
  • Insight Global
    Service Delivery Executive - Call Center Operations
    Insight Global Jul 2019 - May 2021
    Atlanta, Georgia, Us
  • Ascap
    Vice President, Global Services
    Ascap Apr 2018 - Apr 2019
    New York, New York , Us
  • Singleplatform
    Director, Customer Success
    Singleplatform Jun 2014 - Apr 2018
    New York, New York, Us
  • Aereo
    Director, Customer Care & Billing
    Aereo Jan 2012 - May 2014
    New York, New York, Us
  • Flat World Knowledge, Inc.
    Director Of Customer Service
    Flat World Knowledge, Inc. Dec 2010 - Jan 2012
    Boston, Ma, Us
  • Snackable Media
    Head Of Customer Service
    Snackable Media Jun 2009 - Dec 2010
  • Fidelity Investments
    Senior Manager
    Fidelity Investments Jul 2007 - Feb 2009
    Boston, Ma, Us
  • Xerox (Formerly Affiliated Computer Services)
    Assistant General Manager
    Xerox (Formerly Affiliated Computer Services) Jan 2007 - Jul 2007
    Norwalk, Connecticut, Us
  • Xerox (Formerly Affiliated Computer Services)
    Senior Operations Manager
    Xerox (Formerly Affiliated Computer Services) Apr 2006 - Dec 2006
    Norwalk, Connecticut, Us
  • Bny Mellon
    Client Service Manager
    Bny Mellon Nov 2000 - Apr 2006
    New York, Ny, Us
    My division (Dreyfus Retirement Services) was acquired by Affiliated Computer Services.

Christopher Mckay Skills

Crm Vendor Management Leadership Start Ups Management Call Centers Process Improvement Customer Service Analytics Salesforce.com Outsourcing Strategy Customer Satisfaction Call Center Customer Experience Customer Retention Marketing Training Forecasting Six Sigma Team Management Project Management Customer Acquisition Account Management Analysis Sql Program Management Telecommunications Product Management Social Media Strategic Planning Project Planning P&l Management Coaching Budgets Financial Services Strategic Partnerships Project Implementation Tableau Software As A Service Cross Functional Team Leadership Software Documentation Bpo Mobile Devices Television Customer Relations Profit And Loss Management Crm Software Ivr Contact Center Management Sales Change Management Microsoft Office

Christopher Mckay Education Details

  • Alliance University
    Alliance University
    Divinity/Ministry
  • Hofstra University
    Hofstra University
    Marketing
  • Choate Rosemary Hall
    Choate Rosemary Hall

Frequently Asked Questions about Christopher Mckay

What company does Christopher Mckay work for?

Christopher Mckay works for Apex Service Partners

What is Christopher Mckay's role at the current company?

Christopher Mckay's current role is National Customer Experience Manager.

What is Christopher Mckay's email address?

Christopher Mckay's email address is ch****@****ail.com

What is Christopher Mckay's direct phone number?

Christopher Mckay's direct phone number is +151650*****

What schools did Christopher Mckay attend?

Christopher Mckay attended Alliance University, Hofstra University, Choate Rosemary Hall.

What are some of Christopher Mckay's interests?

Christopher Mckay has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Christopher Mckay known for?

Christopher Mckay has skills like Crm, Vendor Management, Leadership, Start Ups, Management, Call Centers, Process Improvement, Customer Service, Analytics, Salesforce.com, Outsourcing, Strategy.

Who are Christopher Mckay's colleagues?

Christopher Mckay's colleagues are Pedro Briceno, Rachael Patel, Evan Ostojic, Sean Piper, Catherine Keo, Michelle Kamayatsu, Adam Taylor.

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