Christopher Mcknight Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

As a seasoned Operations Leader and Business Analyst at BISSELL, I manage our sales and after-sales contact centres, collaborating with external vendors to ensure exceptional consumer service. Leveraging data insights, I drive key business decisions and continually refine our operations. I lead consumer-centric initiatives like social media support and.

Hilversum, North Holland, Netherlands

As a Customer Experience Quality Specialist at Sonos, Inc., my role was multifaceted, focused on driving improvements in customer service and quality. Collaborating with the Customer Experience teams and partners, I implemented rigorous audits and leveraged data analysis to identify key areas of improvement. I not only provided short-term solutions but.

Amsterdam Area, Netherlands

As the Quality Assurance & Training Manager at Laureate International Universities, I led quality and training initiatives for LOEi Enrollment at our offices in Amsterdam, Gdansk, and Shanghai. Being an experienced trainer myself, with a specialization in consultative selling skills, I effectively led an international team of trainers. Our collective aim.

Amsterdam Area, Netherlands

As the Call Center Manager at ACN Europe BV, a global leader in direct sales of telecommunication and essential services, I held comprehensive responsibility for the daily performance of the customer service department at our European Headquarters in Amsterdam. My role involved leading a diverse team of Supervisors and their multilingual teams, along with.

Amsterdam Area, Netherlands

Primary role was the performance and operational management of multilingual teams, supervisors and a quality assurance team that supported ACN's independent sales representatives. Established Global trend reporting across sites and facilitated best-practice sessions with our US and CA office counterparts. Implemented a 24 hour service IVR in 14 countries.

Primarily responsible for managing various teams supporting the Customer Support organization, namely the Quality Assurance team, Workforce management and the Reporting & Forecasting team. Introduced COPC standards such KRCP audits, Performance dashboards, identifying KPI's and KSP's that were most relevant to improvements in the Customer Service department.

Amsterdam

Sykes Enterprises provides business process outsourcing services, such as technical support and customer service. Sykes has over 41,000 employees at 80+ locations in 25 countries operating in 30 languages. The AT&T EMEA Customer Operations at Sykes was responsible for the support on the delivery of Network and Application services for commercial customers.

Amsterdam Area, Netherlands

Responsible for daily operations and client contact as part of a Pan European account in 4 business areas, namely Telecommunications (Mobile handsets and Network), Digital and Home appliances, and Digital Media (Television, Monitors, LCD and Plasma) Worked closely at a strategic level with Samsung Service managers to forecast anticipated volumes during.

Amsterdam Area, Netherlands

Responsible for 18-25 agents in Amsterdam. Offering pan-European customer support to Samsung in 4 business areas, namely Telecommunications (Mobile handsets and Network), Digital and Home appliances, and Digital Media (Television, Monitors, LCD and Plasma). As part of a pan-European account Sykes Amsterdam supported customers in Benelux market in Dutch and.

Amsterdam Area, Netherlands

Responsible for 15-25 agents in a team of 4 Supervisors providing multilingual technical support to AT&T customers. Support entailed AT&T dialer support, internet connection and email, corporate password resets. As Supervisor, my key role was to manage various aspects of the AT&T account from planning of staffing, directing and assigning work, coordination.

Amsterdam Area, Netherlands

Responsible for coaching & developing 1st Line Agent’s Customer Service and troubleshooting skills to assist UPC customers on the UPC Internet Helpdesk. Also responsible for assisting with escalated technical incidents. My key role was to follow procedures which have been set by the client and offer suggestions to team on how to improve these. Coach and.