Christopher Head Email & Phone Number

Wellesley, MA, US

• Overseeing client support for 4G's RTSM application post-clinical study go-live, ensuring a positive support experience for clinical study sponsors by managing sponsor communications, troubleshooting issues, providing.
• Serving as the primary contact for clinical study sponsors after study go-live.
• Primary liaison with Client Directors, providing updates on sponsor and study health.
• Escalation point for Junior Support Analysts (JSAs), Production Support Specialists (PSSs), and Client Excellence teams regarding configuration changes, data changes, and user contact inquiries.
• Configuration of the RTSM application for system enhancements and fixes.
• Performing System Validation of configuration updates and lead User Acceptance Testing (UAT) with sponsors.

Cambridge, MA, US

• Led initiatives across the GXP (Good Practices) landscape, with a strong emphasis on CMC (Chemistry, Manufacturing, and Controls) within the Digital Pioneering Medicines portfolio.Key Achievements:
• Orchestrated collaborative efforts with cross-functional teams to formulate and execute strategic project plans in alignment with organizational objectives.
• Spearheaded establishment of robust operational foundations, ensuring seamless integration of workflows.
• Oversaw enhanced data management capabilities with stringent standards for accuracy, security, and compliance.
• Engagement with stakeholders to maximize digital investments, optimize resources, and elevate project outcomes.
• Advocated for reduction of manual work streams through cutting-edge automation in compliance with GXP.

Tokyo, JP

• Oversight of the planning, development and optimization of the Plasma-Derived Therapies - Data Digital and Technology PMO efforts utilizing principles, standards and best practices. Key Achievements:
• Facilitated partnerships with PDT DD&T team members to manage the DD&T portfolio.
• Identified strategic resourcing needs.
• Leadership of key strategic planning activities.
• Reporting program progress.
• Oversight of project budgets and execution of communication/change management plans.

Boston, MA, US

• Responsible for oversight of organ on chip contract research services and internal development projects replicating precise microphysiological conditions in a wide variety of organ models and applications—from disease.
• Cross-functional planning of projects in a highly dynamic environment (incl. definition of scope, tasks, work packages and deliverables), coordination, and monitoring of project progress (incl. budget, timelines.
• Collaborated with Product, R&D and Data Science teams on various predictive validity and AI related Organ-On Chip studies, enabling insight into human response much earlier in the drug development workflow.
• Lead cross-functional planning of CMC development projects in a highly dynamic environment (incl. definition of scope, tasks, work packages and deliverables), coordination, and monitoring of project progress (incl..
• Integrated strategy and operational execution across all the functional areas and work packages in delivering the program’s goals.
• Established and ensured efficient content and information flow between interdisciplinary teams incl. routine status reporting and project reviews to ensure that project goals met company’s vision and strategy.

Boston, MA, US

• Supported the core functionality of the PPM team in standardization and optimization of ambulatory workflows using innovative protocols for increasing patient access, improving the patient experience, and leveraging.
• Recognized as a Mass General Brigham 2020 Pillars of Excellence Award winner for COVID projects.
• Insured MGH/MGPO and patient expectations for operations and services by connecting practices with the resources available to improve operations and efficiencies.
• Collaborated with division leadership, team members, administrative and clinical leaders across the MGH/MGPO ambulatory practices to support standardized patient access project implementations, including change.
• Led assigned operational performance and improvement projects related to patient access, scheduling template optimization, and other practice operations-focused initiatives.
• Utilized processes and work system improvements that enabled the optimum performance of the project team including standardized approach and tools for project management and productivity communications

Newton, Massachusetts, US

• Provided ownership for a portfolio of SaaS implementation projects including planning, business analysis, and solution design. Estimated timelines and offshore development resources available to ensure project.
• Facilitated and consulted on Tuition and Student Loan Reimbursement programs, improving best practices, policy, change communications, and training.
• Led requirements gathering sessions and conducted one-on-one interviews to understand processes and policies.
• Created Business and Product Requirement Documentation.
• Developed training plans and documentation.
• Trained clients on the day-to-day use of administration and reporting systems.

Boston, Massachusetts, US

• Oversaw projects designed to help students in their pursuit of a college degree. Coordinated project initiatives to ensure products and services were delivered in accordance with the client’s needs and the company’s.
• Led projects involving Salesforce product development and custom reporting.
• Gathered requirements and translated into onboarding documentation.
• Led requirements gathering sessions and conducted one-on-one interviews to understand the current process and policies.
• Implemented and tested SaaS applications and integrated applications with client architectural service.
• Updated data submission process, providing clients various file formats and transmission options within strict data security standards.

Boston, MA, US

• Developed overall strategy for the department with the goal of maximizing customer satisfaction. Directed team of three analysts providing integration of training and help desk support, and a team of four trainers.
• Created and instituted additional training offerings and new initiatives for clients, enhancing value add and overall client experience.
• Implemented and streamlined use of technology resources (eLearning, webcast) to support customer service programs and initiatives.

Charleston, SC, US

• Managed projects relating to design, development, and marketing of online healthcare education and informational SaaS based system. Created and managed project plans and budgets to coordinate work across functional.
• Developed system of product specifications aiding use of online resources, allowing partners to integrate into existing student portal and services systems.
• Instituted knowledge management systems with client solutions and best practices.
• Responsible for over 80 clients, with a 90% renewal rate.
• Conducted requirements gathering sessions and one-on-one interviews to understand the current process and policies.
• Led requirements documentation and onboarding.

Ashburn, Virginia, US

• Pioneered online graduate-level courses and schedules for the JASON Academy, an initiative of the JASON Foundation for Education (JASON Learning) and National Geographic.Key Achievements:
• Advised educators with online courses to enhance their STEM background and equip them with tools to instruct students more effectively.
• Devised and implemented policies, procedures, and technology solutions supporting the registration process.
• Overhauled and restructured LMS registration process and systems, driving up enrollment numbers.
• Organized student records and coordinated graduate credits with various higher education institutions.
• Provided technical support for LMS users.

B.A., Communications

Education record

Education record