Chris Michaels Email & Phone Number

Los Angeles

As the Program Management leader within the Chief Revenue Officer organization I work closely with internal and client executive teams to design, develop and implement new mortgage products and services for the nations largest financial institutions.

Manhattan Beach, CA

• Worked closely with the C-suite to design and implement key technology initiatives within both the banking and origination business units. Key efforts included:
• Technical oversight of Ellie Mae origination system transition into TRID compliance
• Design and launch of a Salesforce based commercial lending system
• Review and consolidation of corporate software catalog (over 500 applications)
• Technology review and roadmap of Private Banking systems and integrations
• Technology review and roadmap of Core Fiserv banking systems (over 50 modules)

Greater Los Angeles Area

• Managed significant expansion of product suite to include comprehensive loss mitigation capabilities allowing product adaption with existing clients to increase by over 50%
• Spearheaded design and launch of first to market Single Family Rental Investor technology, expanding client base to include real estate investment firms and hedge funds
• Run internal and external product evangelization efforts through industry talks, articles, demonstrations and client visits
• Consult with clients on Regulatory, Efficiency, and Business Process best practices
• Direct the Product Management team in identifying customer groups, analyzing their behavior, prioritizing the segments and responding with strategies to meet each different segment’s needs and preferences
• Led initial design and continual improvement of Short Sale and REO products resulting in an increased market share of 50% and 40%

• Designed Loss Mitigation technology for Fannie Mae
• Developed and executed corporate business design policies and procedures that led to consolidation of customizations resulting in greater profitability.
• Demonstrated products to internal staff, existing clients, potential clients, regulatory agencies, governmental agencies and the press
• Managed team of twelve client-embedded Business Analysts
• Created regulatory strategy for entire product line during time of aggressive regulatory change
• Rationalized the product feature sets to minimize duplication and maximize market coverage

• Designed custom loss mitigation solutions for multiple top 5 mortgage servicers
• Coordinated client business and executive team design goals
• Managed team of six Business Analysts in the discovery and creation of business and functional designs for all major servicing clients
• Spearheaded design of new Loss Mitigation products (Short Sale, Valuation)
• Led and supported Product Managers in creating a consistent approach and cadence to building, launching and managing products throughout their lifecycle and ensured continuous improvement.
• Served as member of senior leadership team while leading development of product roadmaps as well as the definition of feature sets and scopes, executing responsibilities related to roles as the system architect.

Los Angeles

• Developed and presented materials to strategic partners including The Carlyle Group and Disney
• Analyzed business and user needs, designed and documented requirements, processes, workflows and business rules
• Project Lead/Manager on advanced.net software projects with budgets in excess of $500,000
• Managed 14 product and marketing managers; presented group findings to executive team and clients as the subject matter expert on all corporate products and marketing initiatives
• Created reports for the U.S. House and Senate and prepared executive team members and
• Senate aids for Senate hearings

Tucson, Arizona

Instructed new members in safe and proper climbing techniques, enforce gym safety standards.Provided instruction to over 500 children including trips into the Catalina MountainsProvided safety and support services to special needs children and recovery groups during climbing activities