Christopher Miles Email & Phone Number

Los Angeles, CA, US

• Product management and strategy consulting services for agency and technology companies.
• Specialized in building innovative tools for SaaS, mobile apps, and web-apps to enhance customer experience.

Los Angeles, California, US

• Reporting directly to the COO, Head of Digital Products for the Xosphere ™, Xos’ proprietary vehicle & charging telematics SaaS fleet management platform. Responsibilities:
• Defined strategy & pricing for web & mobile app SaaS fleet management product
• Presented to the Board of Directors at quarterly meetings on multi-year product strategy to support sales, retain customers and build SaaS customer pipeline
• Constructed SaaS B2B Level 2 and 3 OKRs to support company-wide strategy
• Spearheaded innovation of future vehicle data lake architecture
• Managed direct reports, and department budget and negotiated with software vendors

New York, NY, US

Product lead for Global Automotive OEM responsible for multi-product ownership portal. Built connected car experience for new full-electric model year vehicle.

New York, NY, US

Lead digital strategist for Top Utility Client to develop e-mobility, vehicle electrification and charging infrastructure experience. Lead digital strategist for $15 billion OEM product ownership portal design.

Mountain View, CA, US

• Launched beta for learning management system for data analytics platform.Responsibilities:
• Ran scrum, product estimation and backlog grooming sessions.
• Wrote requirements, user stories and scenarios for developers.
• Collaborated with senior engineers to implement new technologies.

Head of Product Management for Royale EV, creating an entirely new EV Fleet as a Service(eFaaS) for last mile deliver providers.

Gardena, CA, US

• Lead product manager focused on communicating the voice of the customer and achieving market success. Benchmarked competition and overall market and maintained the long-term roadmap for stakeholders.Responsibilities:
• Implemented Agile process, and led scrum stand-ups, retrospectives, and demos.
• Product Owner responsible for writing detailed epics and user stories for purchase and owner experience.
• Developed a plan for delivering MVP against a strict timeline.
• Mapped user journey for a company-wide strategy for product development.
• Identified vendors and 3rd party integrations to increase the development pipeline.

El Segundo, CA, US

• Lead product manager for key high-value verticals ranging from 6.1million muv consumer facing membership website to a cross platform SaaS survey research and marketing reviews websites.Responsibilities:
• Constructed broad strategic vision, road-map and go-to-market strategy for multi-year strategic plan with Executive Team and key stakeholders.
• Improved signup by unifying the brand identity through continual improvements CMS for direct marketing in new client portal.
• Integrated SaaS with a variety of data-feeds and API’s to automate data ETL.Achievements:
• Launched SaaS processing more than 1.45million resident surveys annually that boosted response rate by 3%.
• Increased cross selling opportunities by 70% by designing co-branded portal with integrated CMS for direct product marketing.

Brooklyn, NY, US

• Defined product scope, pricing, functional design and launched the first 24/7 motorcycle rental membership service - similar to that of Zipcar. Responsibilities:
• Integrated with Hardware API to call access code, creating a seamless vehiclepickup experience.
• Project manager for development team, organizing resources and evaluating vendors and technical feasibility to create MVP.Achievements:
• Identified customer pain points and adjusted product pricing through an iterative approach– increasing sales over 45% in 2013.
• Featured in the Wall Street Journal “Not So Easy Rider.”
• Adapted product and marketing to increase customer retention by 80%.

Brooklyn, NY, US

Founded the first motorcycle rental and membership service in New York. Expanded operations to included Los Angeles and Cross Continent Adventures. Reached global audience attracting customers from around the world. Attracted Angel Investors, established advisory team for the expansion of of business to become first remote access membership service for.

Consulted with Founders to identify public and private partnerships for the development of sustainable personal transportation alternative for building a greener tomorrow.- Identified government programs and incentives for green manufacturing and technical jobs. - Design plan for developing of fleet sales for government and corporate clients.

Bachelor Of Arts (B.A.), Political Science And Government

Master'S Degree, Finance, General