Christopher Miles's Location
Los Angeles, California, United States, United States
Christopher Miles's Contact Details
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About Christopher Miles
Experienced Director of Digital Products with a proven track record in launching and scaling innovative B2B enterprise SaaS solutions. As the Head of Digital Products at Xos Trucks, I led the strategy and pricing for the Xosphere™. With over 10 years of product management experience, I bring expertise in web and mobile app SaaS fleet management, connected car experiences, and e-mobility solutions. Adept at data analytics, agile methodologies, and driving business outcomes through a master's degree in finance from New York University.
Christopher Miles Work Experience Details
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Vp Of ProductEvpassportLos Angeles, Ca, Us -
Digital Product & Strategy ConsultantChristopher Miles Consulting Ltd. Oct 2024 - Present• Product management and strategy consulting services for agency and technology companies.• Specialized in building innovative tools for SaaS, mobile apps, and web-apps to enhance customer experience. -
Director Of Digital ProductsXos Trucks Jul 2022 - Oct 2024Los Angeles, California, UsReporting directly to the COO, Head of Digital Products for the Xosphere ™, Xos’ proprietary vehicle & charging telematics SaaS fleet management platform. Responsibilities: • Defined strategy & pricing for web & mobile app SaaS fleet management product• Presented to the Board of Directors at quarterly meetings on multi-year product strategy to support sales, retain customers and build SaaS customer pipeline• Constructed SaaS B2B Level 2 and 3 OKRs to support company-wide strategy• Spearheaded innovation of future vehicle data lake architecture• Managed direct reports, and department budget and negotiated with software vendors• Partnered with the software team and manufacturing to set up a new OTA telematic provider and designed API for provisioning vehicles at end-of-lineAccomplishments:• Launched app and increased active users on the platform 100%• Sold charging and telematic software to +1B national account customer -
Associate Director Of Product StrategyWunderman Thompson Apr 2021 - Jul 2022New York, Ny, UsProduct lead for Global Automotive OEM responsible for multi-product ownership portal. Built connected car experience for new full-electric model year vehicle. -
Senior Product StrategistWunderman Thompson Nov 2019 - Apr 2021New York, Ny, UsLead digital strategist for Top Utility Client to develop e-mobility, vehicle electrification and charging infrastructure experience. Lead digital strategist for $15 billion OEM product ownership portal design.
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Product ManagerGoogle Nov 2020 - Aug 2021Mountain View, Ca, UsLaunched beta for learning management system for data analytics platform.Responsibilities: • Ran scrum, product estimation and backlog grooming sessions.• Wrote requirements, user stories and scenarios for developers.• Collaborated with senior engineers to implement new technologies. -
Head Of Product ManagementEv Startup Aug 2019 - Jul 2021Head of Product Management for Royale EV, creating an entirely new EV Fleet as a Service(eFaaS) for last mile deliver providers.
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Senior Product ManagerFaraday Future Apr 2018 - Mar 2019Gardena, Ca, UsLead product manager focused on communicating the voice of the customer and achieving market success. Benchmarked competition and overall market and maintained the long-term roadmap for stakeholders.Responsibilities:• Implemented Agile process, and led scrum stand-ups, retrospectives, and demos.• Product Owner responsible for writing detailed epics and user stories for purchase and owner experience.• Developed a plan for delivering MVP against a strict timeline.• Mapped user journey for a company-wide strategy for product development.• Identified vendors and 3rd party integrations to increase the development pipeline.• Created product roadmap and identified tools for cross-company solutions.• Gather requirements across business units for in-vehicle display and control App. • Integrated with the FF-cloud team to bring vehicle data into the web experience. Accomplishments:• Conducted market opportunity sizing for vehicle subscription and sharing.• Designed a roadmap for a platform for vehicle sharing.• Improved SEO by 28%• Launched chat feature, re-platform of China and US purchase funnel. -
Lead Product ManagerInternet Brands Oct 2014 - Jan 2018El Segundo, Ca, UsLead product manager for key high-value verticals ranging from 6.1million muv consumer facing membership website to a cross platform SaaS survey research and marketing reviews websites.Responsibilities:• Constructed broad strategic vision, road-map and go-to-market strategy for multi-year strategic plan with Executive Team and key stakeholders.• Improved signup by unifying the brand identity through continual improvements CMS for direct marketing in new client portal.• Integrated SaaS with a variety of data-feeds and API’s to automate data ETL.Achievements:• Launched SaaS processing more than 1.45million resident surveys annually that boosted response rate by 3%.• Increased cross selling opportunities by 70% by designing co-branded portal with integrated CMS for direct product marketing.• Successfully decreased bounce rate by 9.1% YoY, increased pages per session by 7.27% YoY - halting 6% attrition rate.• achieved 71% adoption rate of new feature through continued engagement with product video for on-boarding users. -
Product ManagerJupiter'S Motorcycles Mar 2012 - Mar 2016Brooklyn, Ny, UsDefined product scope, pricing, functional design and launched the first 24/7 motorcycle rental membership service - similar to that of Zipcar. Responsibilities:• Integrated with Hardware API to call access code, creating a seamless vehiclepickup experience.• Project manager for development team, organizing resources and evaluating vendors and technical feasibility to create MVP.Achievements:• Identified customer pain points and adjusted product pricing through an iterative approach– increasing sales over 45% in 2013.• Featured in the Wall Street Journal “Not So Easy Rider.”• Adapted product and marketing to increase customer retention by 80%. -
Founder - Operations ManagerJupiter'S Motorcycles Sep 2009 - Mar 2012Brooklyn, Ny, UsFounded the first motorcycle rental and membership service in New York. Expanded operations to included Los Angeles and Cross Continent Adventures. Reached global audience attracting customers from around the world. Attracted Angel Investors, established advisory team for the expansion of of business to become first remote access membership service for motorcycles in the world. Responsibilities included:- Managed fleet operations for both local and cross continent tours- Hired and manage part-time employees to run day-to-day operations- Established financial and accounting process for tracking business expenses
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Business Analyst - ConsultantEvolve | Electric Motorcycles Apr 2012 - Sep 2012Consulted with Founders to identify public and private partnerships for the development of sustainable personal transportation alternative for building a greener tomorrow.- Identified government programs and incentives for green manufacturing and technical jobs. - Design plan for developing of fleet sales for government and corporate clients.
Christopher Miles Education Details
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University Of Southern CaliforniaPolitical Science And Government -
New York UniversityGeneral
Frequently Asked Questions about Christopher Miles
What company does Christopher Miles work for?
Christopher Miles works for Evpassport
What is Christopher Miles's role at the current company?
Christopher Miles's current role is VP of Product.
What is Christopher Miles's email address?
Christopher Miles's email address is ch****@****nyc.com
What is Christopher Miles's direct phone number?
Christopher Miles's direct phone number is +171459*****
What schools did Christopher Miles attend?
Christopher Miles attended University Of Southern California, New York University.
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