Christopher Jenks Email & Phone Number

Contract Research Program Manager for the UX Privacy Team at Meta.

Menlo Park, California, Us

- Overhauled entire research operations program for re-org’d UX team. Stepped in to conduct mixed-methodology reserach when team was at capacity. Fixed compliance processes streamlining workflow and saving researchers 100s of hours yearly. Renegotiated vendor contracts savings $1MM+ in 2023.- Led qualitative research study on voice recognition - developed consumer insights leading to correction on in-app feature card flow and global clarity on consumer sentiment for using voice recognition to gain access to account- Defined team research processes through crowdsourcing needs and building systems to scale, saving researchers thousands of hours of collective administrative work- Built and organized a 1K plus document research archive and insights hub for 500+ researchers and key stakeholders- Primary contact for vendor management - identified all quant/qual tools and partners needed to optimize team performance and managed relationships, achieving strategic partnerships in key relationships and savings over $1MM annually from research budget- Built researcher onboarding hub - a 4 week curriculum for new research hires - Rebuilt and organized research process library - a 100+ document library, framed in the sequential research project flow

Menlo Park, Ca, Us

- Work closely with VP Leadership Development, driving awareness and adoption of leadership learning tools/programs across FB- Redesign change management and measurement systems - redefining performance metrics, leading KPI dashboard creation and dynamic insight reporting- Developed go-to-market strategies for new tools and curriculum- Created user segments and data-driven targeting strategies to better engage audience- Ownership of annual leadership development survey: Qualtrics, questionnaire, programming, analysis and reporting- Integrate Leader Development language and tools across all of People@ Team e.g. recruiting, onboarding, analytics

Menlo Park, Ca, Us

Rehired (previously worked on the central research ops team in 2017) to build Facebook’s NPE (New Product Experimentation Group's) UX research operations program from the ground up. He aligned a team of researchers, product managers and engineers, negotiated vendor contracts, reduced UX project cycle 10 days via project-tracking system and rolling research program, project managed day-to-day operations with UX vendor, built group insights repository. Achievements Include: • Saved $1M+ annually by building vendor pricing database, tools. • Created/Launched rolling research program, guaranteed qualitative and UX research standards were met by tracking research daily, creating action-improvement plans. • Decreased average usability project timeframe from ~26% to 31 days through vendor realignment programCompliance Tracking ToolsVendor Pricing DatabaseTeam Building / Leading Vendor Onboarding Identifying / Socializing Customer InsightsKnowledge BaseResearch Toolkits & MethodologiesStrategic InitiativesResearch RoadmapsResearch Operations / Program ManagementQuantitative / Qualitative ResearchUser Research

Santa Clara, Ca, Us

Built CX operations from scratch, partnering with 20+ stakeholders from (4) business units to consolidate insights onto a single platform. Centralized the CX group knowledgebase, re-envisioned team operating procedures and filing systems; as well as aligning a segmented 9-member team to operate from a single system. Select Achievements Include: • Built research repository indexing 500+ insight-reports from 2009 to present. • Shortened research cycle by ~4 days by creating automated sample process. • Developed and launched client research contact and participation tracking system.MigrationsIntuitive SystemsClient Research Automated Contact-Monitoring SystemsDatabase ManagementData Insights Identifying / Socializing Customer InsightsLeading Strategic Initiatives Team and Stakeholder Alignment Research Toolkits & Methodologies

San Francisco, California, Us

Serving as the de facto Chief of Staff, I led a team of 23 researchers building team infrastructure, processes, and tools from inception—growing a thriving team in partnership with C-suite. Worked with (7) leads, (6) global directors; aligned goals and decisions; led weekly all-team meetings—and managed daily operations for (4) sub-teams, with project status, goal tracking, stakeholder challenges.Select Achievements Include: • Developed critical infrastructure from ground-up, including knowledgebase, global stakeholder research repository for 650+ staff, innovative vendor management system—saving $3M+ and 20+ staff hours weekly.• Boosted Qualtrics survey open- / complete-rates 350%, saved 20+ hours / week, $400K+ in programming & labor costs • Managed global marketing insights centralization efforts, consolidating 6 siloed international teams into one centralized global unit, resulting in 50%+ increase in efficiency KPIs and abundant global cross-collaboration. • Build research efficiency goals system and prioritization map with 15+ global stakeholders• Coordinated all global leadership team meetings; led weekly all-team meetings, daily operations across (4) sub-teams.Vendor Management Minimized Vendor OnboardingIdentifying / Minimizing Service GapsQBRsPlaybooks Rating SystemsBuilding Global WorkshopsResearch StrategiesStrategic InitiativesResearch Efficiency Performance ReviewsStrategic CommunicationsBackend Optimization Enhanced Survey Platforms Streamlining Processes Building InfrastructureLeading Research TeamsGoal Alignment and Roadmapping

San Francisco, Ca, Us

Led all research at a firm providing hedge / mutual funds with grassroots qualitative investment BI; authored 50+ research projects annually; and boosted client engagements 30% YoY. Led weekly calls with (2) C-suite, (4) Sales Managers, (8) Researchers on findings and investment analysis, focusing on social media, SaaS, retail, IoT, and consumer electronics. Select Achievements Include: • Extracted insights from expert networks and in-depth interviews to identify early trends and appreciating or depreciating valuations for industry leaders Tableau, Facebook, Twitter, and Match.com, predicting stock direction with 65%+ accuracy. • Launched insights and content sharing platform with Bloomberg and FactSet; increased views and consumption by 250%• Developed an investment model for McDonald’s, calculating the stock price impact of their all-day breakfast nationwide rollout - vital client netted $100M+ based on these insights post-rollout. Developing New Marketing ChannelsDelivering InsightsCorporate Strategy Market SegmentationResearch Methodologies Primary Research Equity ResearchBayesian ProbabilityQualitative / Quantitative ResearchResearch OperationsConsumer InsightsInvestment Analysis Financial AnalysisCompetitive Intelligence ReportsResearch ProposalsFinancial Modeling Survey Creation

Oakland, Ca, Us

Founded, bootstrapped, grew textbook / e-consignment startup from scratch. Led operational and logistics teams in a brick n mortar office and warehouse, building systems to liquidate consignments sent in from around the globe. Developed strategies to target high-end consignments and bulk liquidation of mobile devices and electronics. Built business unit targeting for-profit college students via social media; grew channel sales 7X. Arbitraged 100K+ textbook sales between eCommerce platforms. Select Achievements Include: • Built business unit targeting for-profit college students via social media; grew channel sales 7X.• Innovated a crucial process changes in marketing, business operations, product and supply chain, reducing time per consignment by 45%, increasing sales volume by 35%, and improving consignor closure rate by ~25%. • Initiated, cultivated 20+ vendor relationships.Revenue Growth Product-Sourcing ToolsPrice-Tracking SystemsInventory Management Systems Sales Management Team Building E-Commerce ChannelsMarketing ChannelsLogistics SystemsPeople ManagementBusiness DevelopmentProduct ResearchFinancial Analysis

Tiburon, Ca, Us

Investigated and predicted financial industry trends, forecasted revenues, and advised principals on exchange-traded, mutual, hedge funds at management consultancy. Endured regular verbal abuse. Delivering InsightsPrimary Research Secondary ResearchIndustry ReportingFinancial Analysis Database ManagementExecutive PresentationsEfficiency GoalsStrategic Initiatives Research ProposalsFinancial ServicesTeam Collaboration

Strategy And Leadership Executive Education, Business

Bachelor Of Science - Bs, Marketing