Christopher Montemayor (He/Him/His) Email & Phone Number

Canberra, Australian Capital Territory, Australia

Oversee operational best practice while advocating for continuous improvement in Federal Government on-premise, multi-system environments.

Sydney, New South Wales, Australia

Provide ITSM across ISM framework for an aligned Enterprise business portfolio. Ensure governance for multiple vendor, supplier and delivery stake-holders throughout APAC and US. Manage customer Assurance and Delivery escalations in line with commercial and capability constraints to deliver on customer success.

In The Cloud

Providing ITSM across ISM Framework and governance for multiple government entities and vendors under contract. Responsible for coordination of Customer Delivery and Assurance management in line with commercial expectations and advocacy drivers.

Partnering with 9 Account Executives, in this role I take full accountability for resolving escalated service, solution, product or technical issues for a group of Enterprise, Mid-market and SME clients across 3 regions in Sydney and Canberra. I frequently represent Telstra at C-suite meetings and negotiations, and the customer at senior leadership team.

Working across 6 regions in NSW and the ACT with mobility specialists and approx 150 account managers, the focus of this role was to identify business opportunities for Telstra for wireless machine to machine customers, to aid customer acquisition, business expansion & retention.I worked with a team of 2 other solution specialists – an M2M platform and.

This was a 12 month secondment working with 150 Account Managers, in NSW and Qld. A key objective was to assist in our response to “new to market” enquiries to achieve new M2M business sales & grow the cloud client base to achieve a “Service in Operation” target of 3,000+ per month.I worked with a team of 2 other business development managers – in the.

Working with a portfolio of “worn” and challenging customers who had not been marketed to for long periods, I managed enquiries to achieve new business sales and retain current customers to achieve a sales target of $116K per month. I consistently achieved 150% + of target, receiving the Pinnacle award in recognition of being the consistent top achiever.

I managed current and new enquiries to achieve new business sales, retain current customer base to achieve sales revenue of $120K per month. I set and achieved my personal goal of never achieving less than 150% commissionI worked with distribution centers nationally, a team of 10 Account Executives in NSW and engaged with Sales Managers, Data and Technical.

ALC Training provides a range of training courses including project management, quality assurance, information security and business relationship management to government and tier-one businesses across Australia, New Zealand and Asia. I managed inbound and outbound selling, account and customer management, consistently achieving and exceeding my targets.

I analysed, disseminated & improved a range of performance reports for the Field Services division of Consumer and Multimedia covering productivity and KPI achievement, allowing management more informed decision making. I also produced, improved and disseminated sales tracking reports for 300+ Telemarketers, Community Sales Representatives, retail stores.

I worked on a variety of temporary telemarketing and customer service assignments on campaigns ranging from Optus Vision, MBF Health, Illawara Mutual Bank Building Society, The Hakoa Club Bondi, Tele 2000, Optus Communications and Corporate Display Systems Inc. I was awarded the “Directors Choice” Telemarketer of the Year in recognition for superior sales.

San Antonio, Texas Area

I provided logistical support to staff of 4 through correspondence within DC office: retrieving mail and clipping daily articles with reference to current government policy. I acquired a functional knowledge of the processes and procedures of the Senate and received excellent training and knowledge of radio and media analysis, story planting and execution.