Christopher Montemayor (He/Him/His) Email & Phone Number

Canberra, Australian Capital Territory, Australia

Oversee operational best practice while advocating for continuous improvement in Federal Government on-premise, multi-system environments.

Sydney, New South Wales, Australia

Provide ITSM across ISM framework for an aligned Enterprise business portfolio. Ensure governance for multiple vendor, supplier and delivery stake-holders throughout APAC and US. Manage customer Assurance and Delivery escalations in line with commercial and capability constraints to deliver on customer success.

In The Cloud

Providing ITSM across ISM Framework and governance for multiple government entities and vendors under contract. Responsible for coordination of Customer Delivery and Assurance management in line with commercial expectations and advocacy drivers.

Partnering with 9 Account Executives, in this role I take full accountability for resolving escalated service, solution, product or technical issues for a group of Enterprise, Mid-market and SME clients across 3 regions in Sydney and Canberra. I frequently represent Telstra at C-suite meetings and negotiations, and the customer at senior leadership team management escalation meetings.Achieving resolution involves managing the external customer experience. I proactively keep them informed of progress, advocate internally for the customer and lead the coordination of the actions of a range of internal Telstra stakeholders and external partners. These include service delivery, billing, WFM and external channel partners for pre-sales support and logistical management.I have actively created a culture of accountability across multiple teams to deliver results. To achieve this I have guided and coached my Account Executives on issues that impact the customers’ experience, such as communication, client service and account management. I have also promoted mobility innovations to improve time-management and customers’ experience.Highlights have been efficiently resolving significant business-critical customer issues, identifying (and improving) systemic issues that have resulted in ongoing problems. Recent resolutions include major internet connectivity issues over long weekends for 5-star hotels & restoring internet connection for a key business customer which required digging up of a major road.

Working across 6 regions in NSW and the ACT with mobility specialists and approx 150 account managers, the focus of this role was to identify business opportunities for Telstra for wireless machine to machine customers, to aid customer acquisition, business expansion & retention.I worked with a team of 2 other solution specialists – an M2M platform and application sales specialist and other stakeholders who included internal service and billing teams and external channel partners for software support, logistical management, product and vendors.Solutions included IVMS (In Vehicle Monitoring Systems), asset and security management systems and Man Down (Safety Systems). Penetrating markets for “bleeding-edge” & time-saving technology required strategic thinking, the ability to clearly articulate the proposition to a non-technical audience & strong skills in integrating our product as part of an overall business solution.A highlight was mentoring the team to improve their skills in consulting and identifying and articulating customer solutions. This improved service delivery & increased revenue opportunities.

This was a 12 month secondment working with 150 Account Managers, in NSW and Qld. A key objective was to assist in our response to “new to market” enquiries to achieve new M2M business sales & grow the cloud client base to achieve a “Service in Operation” target of 3,000+ per month.I worked with a team of 2 other business development managers – in the other 5 states with our Centre of Excellence. Internal stake-holders included service and billing. External channel partners included software support and logistical management. As part of this role I represented Telstra to indirect dealer and software partners, in customer negotiations and closing negotiations to ensure growth of new business as well as to further prospect for ROI opportunities. Significant highlights include tripling the M2M customer base over one quarter-on-quarter. I achieved this through building trust in the product suite through the community of Account Managers and providing guidance, mentoring and coaching to influence their behaviour.

Working with a portfolio of “worn” and challenging customers who had not been marketed to for long periods, I managed enquiries to achieve new business sales and retain current customers to achieve a sales target of $116K per month. I consistently achieved 150% + of target, receiving the Pinnacle award in recognition of being the consistent top achiever for three months running.I represented Telstra to indirect dealer partners, in face-to-face customer negotiations and closing to ensure retention or new business as well as to further prospect for ROI opportunities.On top of exceeding targets, highlights included providing guidance to my wider team on strategic sales initiatives to help achieve on-target performance, vertical market segmentation (profiling according to customers’ business) & demonstrating best practice in customer management.Another highlight included planning and delivering a successful event to showcase the value of the Business Development Manager's role to targeted customers.

I managed current and new enquiries to achieve new business sales, retain current customer base to achieve sales revenue of $120K per month. I set and achieved my personal goal of never achieving less than 150% commissionI worked with distribution centers nationally, a team of 10 Account Executives in NSW and engaged with Sales Managers, Data and Technical Sales specialists.I represented Telstra to trade-show events, in face-to-face customer negotiations and closing to ensure retention or new business as well as to further prospect and ensure ROI opportunities.I also provided guidance to my wider team on strategic sales initiatives in order to capitalize on market segmentation and to demonstrate that sound process drives sales pipeline development which delivers results.

ALC Training provides a range of training courses including project management, quality assurance, information security and business relationship management to government and tier-one businesses across Australia, New Zealand and Asia. I managed inbound and outbound selling, account and customer management, consistently achieving and exceeding my targets securing a range of long term business accounts.

I analysed, disseminated & improved a range of performance reports for the Field Services division of Consumer and Multimedia covering productivity and KPI achievement, allowing management more informed decision making. I also produced, improved and disseminated sales tracking reports for 300+ Telemarketers, Community Sales Representatives, retail stores and sales channels I commenced as a Telemarketing Representative in the Consumer and Multimedia Division. I managed inbound and outbound customer sales inquiries, exceeding KPIs and consistently ranking at the top of the sales team out of 300+ sales representatives. As a result I was promoted into a reporting and forecasting role to improve sales tracking and standards.

I worked on a variety of temporary telemarketing and customer service assignments on campaigns ranging from Optus Vision, MBF Health, Illawara Mutual Bank Building Society, The Hakoa Club Bondi, Tele 2000, Optus Communications and Corporate Display Systems Inc. I was awarded the “Directors Choice” Telemarketer of the Year in recognition for superior sales and customer service representation on behalf of Blueprint Marketing team.

San Antonio, Texas Area

I provided logistical support to staff of 4 through correspondence within DC office: retrieving mail and clipping daily articles with reference to current government policy. I acquired a functional knowledge of the processes and procedures of the Senate and received excellent training and knowledge of radio and media analysis, story planting and execution of media scheduling.