Christopher Mouton Email & Phone Number

Round Rock, Texas, United States

Austin, TX

In this position, I execute large, complex client engagements that identify, design, and implement creative business and technology solutions for multinational software and computer technology companies. I lead a global team of 60 on transformational technical support programs in the $10Ms on multiple product lines with revenue of $100M. I am responsible.

Round Rock, Texas

In addition to performing the duties above, I...◆ Conducted and scheduled new hire interviews, onboarding, and performance evaluations.◆ Established headcount and volume forecasting with Capacity and Planning team.I am proud to have accomplished the following:♦ Merger Support: Served on $4B Product Merger and Acquisition Team. Ensured world class.

Austin, Texas Area

I managed North American client escalations for this backup and service company. My responsibilities included:◆ Presenting prioritized, customer-reported defects for Development to resolve. ◆ Performing all administrative duties for five staff, including scheduling and conducting new hire interviews and evaluations. Highlights of my contributions in this.

Austin, Texas Area

• Recruited for high-profile position to overhaul ineffective technology operations and increase morale, productivity and employee effectiveness via strong leadership, and team building
• Responsible for managing 24 hour support and monitoring of 1800+ client servers and/or networks in five data centers located nationwide
• Led the migration from Bridge99 ticket tracking system to Remedy Ticket Tracking System
• Collected and compiled data for the purpose of providing weekly trend analysis of client and internal network performance
• Assisted in the evaluation and offered suggestions of network and server solutions based on the trend data
• Managed five Internal Support staff, seventeen Data Center engineers, and eight NOCC personnel

Global

• Managed and mentored Teams Computer Technicians and Administrators
• Managed Training and Career development for entire team
• Full responsibility for designing, planning and implementing networking solutions for multiple units
• Relocated main networking facilities to new location with a user downtime of less than one hour
• Setup network in deployed status at Marine Corps Base 29 Palms, California becoming the first Marine Aviation Unit to have real time database processing with a mainframe located in Marine Corps Air Station New River.
• Managed Banyan Vines Mail system