Possesses impactful organizational leadership, team building, communication, and project management experience. Introduces outside-the-box ideas, thinking, and problem-solving analysis to improve IT processes, systems, and methodologies that exceed business goals and manage expectations for shareholders and customers alike. Career Achievements:Implemented several major IT programs (e.g., systems and platforms) that are used company-wide resulting in higher operational efficiencies, reductions in spending, and overall cost savings:[SharePoint; VMWare servers; new Cisco Unified Communications platform for 400+ agent call center; completely revamped network infrastructure using Cisco switching and firewall technology; Cognos business intelligence software; Nexidia voice analytics software; Ontario Systems Artiva Database, Dialer, and IVR.]Involved in the start-up of three (3) departments: Statistics, Analytics Group, and Quality Assurance. Defined and implemented processes to ensure smooth work transitions and maintaining proper staffing for these departments.Identified the need to establish a Help Desk where one did not exist previously. By implementing a ticketing system and software, this eliminated the number of staff members addressing the same IT issue (redundancies) while reducing FTEs, company time, money, and resources.Received company award “Manager of the Year” in 2007 & 2008 consecutively. Recognized for Outstanding Contribution. Promoted three (4) times during tenure at current organization.Charged with ensuring that company meets regulatory compliance with monthly client and third party audits. Active involvement and leadership since 2008 has led to the successfully passing of each audit conducted.