- Install and configure software and hardware- Manage network servers and technology tools- Set up accounts and workstation- Monitor performance and maintain systemsaccording to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesBuild an internal wiki with technical documentation, manuals and IT policiesInstall and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesBuild an internal wiki with technical documentation, manuals and IT policies

- Installing and configuring computer hardware, operating systems and applications - Conducting electrical safety checks on computer equipment  - Monitoring and proactively maintaining computer systems and networks  - Replacing parts as required - Troubleshooting system and network problems and diagnosing and solving hardware or software faults  - Monitoring Help Desk tickets and resolving user issues  - Responding within agreed time limits to call-outs  - Working continuously on a task until completion (or referral to third parties, if appropriate)  - Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues  - Rapidly establishing a good working relationship with colleagues, customers and other professionals, such as software developers  - Setting up new users' accounts and profiles and dealing with password issues  - Providing support, including procedural documentation and relevant reports  - Following diagrams and written instructions to repair a fault or set up a system  - Supporting the roll-out of new applications or updates  - Testing and evaluating new technology  - Maintaining documentation and hardware/software registers

I Provide ICT services in:- Managing the overall ICT infrastructure for the Great North Road schools including planning, implementation and management of the software application and hardware infrastructure that support the operations.- Systems administration including : general computer support; upgrades; software installations; license management; server set up and management.- Server Administration, configuration and maintenance.- Website management - Network installation, configuration and troubleshoot- Client computers deployment on the network- Providing user training on common business applications and use of Great North Road Academy ICT systems.- Driving the use of ICT technology in the organization, provide effective ICT systems, help develop and implement ICT standards and policies and provide technology and solutions to meet the needs of the organization.-

- Network management support. - Administration and implementation of security measures on ICT machinery..- Maintenance and offering support in various software applications - Maintenance and repairs to systems at all levels - Maintenance of network infrastructure and architecture- Install and configure computer hardware operating systems and applications- Monitor and maintain computer systems and networks- install and configure computer hardware operating systems and applications- monitor and maintain computer systems and networks- conduct electrical safety checks on computer equipment.

Worked as an Intern from may 2011 to January 2012. I worked as an ICT Officer Intern, where specialized in computer software and hardware configuration and troubleshooting, network maintenance and troubleshoot. I attended mobile application training using android platform, and also participated in mobile application developing using android software.

- Mobile application Application developing.- Attended training in Mobile application developing.