Digital Crm Lead
CurrentPlan, create and execute the acquisition and retention CRM strategy across the business including emails, SMS, personalisation and determining KPIsAnalysis of the CRM plan; reviewing and developing the strategy, content and delivery of campaignsPlan, create and execute multi-variant testing to drive continuous improvementDevelopment of email templates using HTML, CSS and JINJAManage and optimise segmentation and profiling strategies for targeted real-time emails/SMSWork in alliance with the social, retail and design teams to ensure campaigns are maximised