Christopher Nelson A Email & Phone Number

Professional Summary• Program Manager responsible for delivery and account growth for an ELITE account ($7M Annual Revenue) with a portfolio of 20+ projects with a team size of 70+• IT Services Leader with strong industry (Travel & transport) domain and systems experience of 22+ years in delivering key projects (including 15+ years in large IT engagements across the globe)• Outstanding Performance and accelerated progression throughout the career in IBM• Wide experience in strategy definition, execution, delivery excellence and supply chain planning­ Delivery Excellence – Have been instrumental in turning around projects in Red to green with strong technical solutions background­ Strong industry experience – 7 Years of Travel and transport industry experience and 9 years in Electronics Industry­ Strong technical experience o Leading delivery of DecSecOps range of offerings in IBM cloud like IBM Kubernetes, VM, DevOps, Site reliability engineers (SRE), cloud architect consultancy and platform operationso Led delivery of Database Portfolio for major accounts with 2500+ databases in various flavors­ Process Expert - Designed Agile and DevOps based IT Service Delivery processes for Airways­ Thought Leader on Automation including RPA, End to end orchestrated automation and Intelligent Self-heal/Self-service solutions Key Career Highlights• Led a portfolio of 20+ projects with 70+ strong team for contracts of varying degrees of complexity and contract diversity• Maintains client relationship at IT Architect, IT Director and CxO level• Increased operating margin of a key large account from 8% to 25% within 1 year by putting a two-in-a-box and base account growth model• $ 3 M savings through 10+ continuous improvement programs• Crisis and recovery management expert - solved and stabilized complex projects• Have maintained high Client satisfaction (CSAT) all through the career• Have solved multiple performance issues in applications and databases for various clients• Have built multiple strong, high performing teams• Strong advocate of automation and successfully led initiatives to automate manual monitoring• Smooth operations in a multi-client innovation centers and multi-location environments• Multiple accolades on technical turn around of low performing applications/Databases to high performing ones• Ensured Maximum uptime of databases for the enterprise clients• Have turnaround loss making projects to profitable ones