Christopher Ness Email & Phone Number

Stamford, Connecticut, US

Senior leadership of Internet Product Management.. Specializing in delivery of Coax D3.1 and D4.0 equipment from concept, network operations management through customer fulfillment. Heavy focus on relationships, collaboration, communication and leadership.

Stamford, Connecticut, US

• Specializing in Internet & Phone (eMTA, ATA, Cable Modem) connectivity hardware full lifecycle management including:
• Vendor Management – RFP/Hardware/Firmware Development,
• Internal IT Systems Development – Provisioning/Billing/Customer & Service MACD,
• Supply Chain – Warehouse Maintenance/Repair/Clean & Screen, and
• DevOps – Network/Field/Customer Ops

Stamford, Connecticut, US

• Launch 1 & 2.5GB DOCSIS 3.1 eMTA from manufacturing to distribution hub for customer availability
• Facilitate diverse cross functional teams with delivery of Internet and Voice hardware
• Orchestrate technical decisions through interaction with Engineering and Business SMEs
• Strategizing with departmental leadership to define long term delivery plans
• Exhibit flexibility and creativity in the navigation of organizational, communication, and process challenges
• Foster strong business relations through collaborative oversite of cross functional team in the delivery of Internet products

• Senior level Consultant working on the business side of a large Telecommuncations company managing the deliver of Internet products and services.
• Leadership through collaborative cross functional team management in a dynamic work setting where best practices standardization was essential for successful delivery of Internet Speed Test systems for large.
• Exhibit flexibility and creativity to navigate organizational, communication, and process challenges to deliver products on time
• Establish strong client relations with partnership building and effective communications

Basking Ridge, NJ, US

• Expertise managing large-scale Network Operations and Enterprise Video programs/projects simultaneously utilizing System Development Lifecycle and Agile Methodologies.
• Network Program Portfolio includes: CIENA CoreDirector/OneControl, Juniper PTX Converged Core, Fujitsu Flashwave ONT, LAG, Coriant/Tellabs MPLS and Cisco Nexus
• Video Program Portfolio includes: Video On Demand(VOD) / Video Back Office(VBO) system replacement, Next Generation(NG) Service Edge Router(SER) FTP Video Hub Office(VHO)/Super Head End (SHE) growth, Video Content.
• Responsible for oversite for average annual program and project portfolio budget of $40M
• Efficiently collaborate with teams to identify project team, ensure scope/requirements alignment, establish and maintain timeline/schedule, and utilize project controls to ensure project outcomes
• Proactively maintain engagement with executive management, stakeholders, and functional team with timely and effective communications

• Managed a web application development team of 14 Application Programmers, Quality Assurance Technicians, and Database Administrators; including staff training, annual appraisals, staff hiring and termination
• Enhanced and maintained an existing sales system to facilitate large customer contract negotiation process, and managed the third-party redevelopment effort of the system through another advanced technology
• Lead experience with Vendor/3rd party relationship management including RFI submission, RFP definition, SOW negotiation, contract execution and performance monitoring

• Managed a $3 million software development effort to design a new, more efficient billing system.  Managed a 3rd party vendor and project management team to ensure contractual obligations and high level of quality were.

• Managed local marketing software initiatives across multiple systems ranging from migrating invoicing capabilities to new system and enhancing the accounts receivables process.  Created and implemented new project.

 Facilitated reengineering effort with user community, technical staff and testers to create a software and hardware solution for real-time call processing and fraud detection system.  Facilitated technical and architecture discussion with technical staff.  Defined and administered new processes including issue management, change management, project.

 Active team member that developed software that replaced a mainframe application utilizing COBOL in a CICS environment to a midrange application utilizing COBOL on a UNIX platform designed to improve functionality and capacity.