Christopher Howlett Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, Us

Columbus, Ohio, Us

Columbus, Ohio, Us

Columbus, Oh, Us

I was promoted within 2 years to Manager-In-Training from Helpdesk Support Technician for excellence in knowledge, customer service, technical training, and sales team support. I optimized on-the-spot problem solving and communication, maximizing sales team effectiveness. I facilitated key competency trainings on the POS application. I streamlined day-to-day operations including network, software, and hardware support. I assessed processes, complaints, and incidents to recommend strategic improvements to the developer team. My experience expanded to recruiting and customer care, as well. Key Accomplishments: ► Supported a team of 800+ sales representatives with key training while they transitioned to new POS applications.► Troubleshot all computer, tablet, mobile device, and network issues, as first point of contact for sales team.► Assessed and recommended improvements for application functionality to developer team.► Tracked reported incidents and escalated issues to appropriate teams.

Columbus, Oh, Us

Providing technical support to a team of over 800 sales representatives as they transition to a new BYOD sales ordering tool and empowering them to succeed by providing key competency metrics as they adapt to a new systemTroubleshooting computer, tablet, mobile device, and network issues as the first point of contact for the sales team, and advocating for their requested needs to the developer team to improve application functionalityAssisting leadership with initial CRM setup and triaging additional CRM related issues to the correct team for resolutionDetailed tracking all incidents reported via telephone and email and escalating to specific teams as necessaryAnticipating break downs of service based on reported incidents and providing solutionsSupporting business operations, including printer maintenance, and setting up new networkedworkstations to ensure a seamless workday for Kimball Midwest’s large multi-department team

Here, I was instrumental in pivoting the restaurant’s focus to revenue-generating activities, transforming it into a successful, statewide catering company. I achieved this goal via time tracking software, implementing online ordering, and initiating loyalty programs.

San Francisco, Ca, Us

I outperformed customer satisfaction scores by 15%, achieving 95% compared to the average 80% goal. I exceeded ticketed interaction goals each day by 12% and achieved 120 completed tickets with a daily expectation of 100.

San Francisco, Ca, Us

Consistently met and exceeded all key organizational sales targets Delivered an exceptional, personalized experience for each client and provided prompt, friendly, and professional supportDeveloped and maintained business relationships with established and prospective customersConsistently exceeded daily average customer service ticket goals by 12%Trained new client experience agents to ensure company standards were being upheld by onboarding team members

At Bottled Fitness, I increased digital sales conversions by 37% by leveraging CRM and Email Campaigns for targeted customer outreach and messaging.

San Francisco, Ca, Us

Here, I aligned with executive leadership and developed grant reporting templates to systematically ensure time-sensitive reports were accurately generated. My efforts resulted in grant support of 70% of operating budget.

2004, Linguistics

Comptia A+ And Network+ Certifications, Information Technology