Chris Nicho Email & Phone Number

• Create engaging and visually powerful learning content specific to for products,services, and technology.
• Leverage current & emerging learning trends to design engaging learning assetssupporting usage, function, and implementation of Products and Services.
• Design using content simplification and visual design techniques to ensure trainingcontent is usable for various roles.
• Make use of practices such as scripting, storyboarding, and prototyping to transformSME content into learner usable content.
• Create mixed media (graphics, audio, video, and animation) into eLearning andinstructor-led training solutions.
• Lead and participate in all aspects of the content creation process and ensure allcontent is created with the highest level of quality.

Mississauga

• Design custom online e-Learning courses, videos and graphics that are creative, engaging and effective using the following tools: Articulate 360 Suite, Adobe Creative Suite (Photoshop, InDesign, Premier Pro), and Adobe.
• Manage the full lifecycle and rollouts of all e-Learning Courses and software. This includes software testing, launching, assigning and follow-up for completion.
• Create custom web pages and web parts to be showcased on custom homepages using HTML5, CSS, JavaScript (jQuery).
• Create and manage LMS reporting, developing executive summaries and updating senior leadership teams on an ongoing basis.
• Work with the Learning & Development team to ensure content accuracy and relevancy.
• Perform continual maintenance on our internal Learning Management System (LMS).

Mississauga, Ontario

• Provide Corporate Support for Advisors and Internal Staff
• Coordinate the IT-Setup for transitioning Advisors to Investment Planning Counsel.
• Respond and resolve Advisor or Assistant inquiries pertaining to IPC sources platforms by phone or email.
• Coordinate & communicate to appropriate IT representatives (I.S. Security, IMAC Workstation services, & SDI Software Distribution)
• Coordinate between appropriate parties on new user setup, including email & Hub accounts
• Testing for new and future technical deploymentsAuditing and Reporting

Toronto, Canada Area

• Responsibilities:
• Technical Support: Troubleshoot issues relating to mobile devices and cellular networks. Develop solutions and provide recommendations to the development team for product improvements.
• Quality assurance: Ensure product/service compatibility among various devices and technology.
• Customer Service: Resolve large volumes of customer issues (technical to non-technical).
• Escalation Resolution: Act as escalation point to the Tier 1 Support team, handling customer issues escalated to Tier 2.

Mississauga, Ontario

• Promoted to a retail store with a high traffic volume due to sales performance
• Promoted campaigns and sales initiatives exclusive to Bell’s Corporate stores as part of identifying customer needs and demonstrating solutions in a clear and concise manner
• As a senior staff member, trained new hires on product knowledge and system processes to enhance team performance
• Manage large volumes of customers, selling and upgrading Bell Mobility and Bell Residential Services as solutions to their telecom needs
• Troubleshooting broken devices, repairing and resolving incoming customer technical issues
• Managerial duties as required (solely opening/closing the store, training new hires, inventory reconciliation)

Mississauga, Ontario

• Top Sales and Service performer, meeting and exceeding sales targets
• Manage large volumes of customers, selling and upgrading Bell Mobility and Bell Residential Services as solutions to their telecom needs
• Troubleshooting broken devices, repairing and resolving incoming customer technical issues
• Managerial duties as required (solely opening/closing the store, training new hires, inventory reconciliation)
• Strong initiative demonstrated by extensive product knowledge in the fields of Bell Mobility and Bell Residential Services

Mississauga, Ontario

• Shipping and receiving products as per company standards
• Conduct counts and inventory related functions in accordance with company standards
• Execute merchandising standards as per company direction. Including placement, pricing, securing, and replenishment of products

Mississauga, Ontario

• Managed a high volume of inbound calls, as the first point of contact, processing all client transactions including (but not limited to): everyday banking transactions, resolving customer issues, processing account.
• Effectively liaised between RBC and existing clients to communicate bank-wide implementations
• Demonstrated strong decision-making, analytical and problem solving-skills when proactively contacting irate customers
• Strong negotiation skills displayed through relationship building to retain and grow business for RBC
• Created opportunities to exceed sales targets and took initiative to develop retention strategies
• Took ownership of customer problems at first point of contact, applying the four essentials of Customer Care

Erin Mills Town Centre, Mississauga, Ontario

• Multiple responsibilities within store to enhance the customer experience
• Roles held included: cashier, restocking shelves, resolving customer complaints, display set-up, store clean-up, assisting customers with product selection
• Identifying customer needs in order to meet store sales targets
• Training new hires and mentoring peers on sales and service techniques
• Creating awareness of store promotions of each department

Certificate, Cyber Security Fundamentals

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Certificate, Front-End Web Development

Develop a responsive website that displays links, images, and text. Apply tools for website optimization and performance. Explore.