Chris Nicho Email & Phone Number

Mississauga, On, Ca

• Create engaging and visually powerful learning content specific to for products,services, and technology.• Leverage current & emerging learning trends to design engaging learning assetssupporting usage, function, and implementation of Products and Services.• Design using content simplification and visual design techniques to ensure trainingcontent is usable for various roles.• Make use of practices such as scripting, storyboarding, and prototyping to transformSME content into learner usable content.• Create mixed media (graphics, audio, video, and animation) into eLearning andinstructor-led training solutions.• Lead and participate in all aspects of the content creation process and ensure allcontent is created with the highest level of quality.• Effectively integrate company branding, values, and solutions into learning content.• Build job-contextual practice interactions into content giving learners the opportunity tostep through the knowledge gained.• Ensure learning principles and a systematic instructional design process is applied tocreate learning content that best fits the needs of the learner (includes online,classroom, virtual instructor-led training, and blended learning techniques)• Create, publish, and maintain content for certification courses for KUBRA products• Use project management tools to contribute to and manage content developmentprojects.• Work with stakeholders and SMEs to produce effective and relevant content• Collaborate and contribute within the instructional design process to produce the finalproduct or training track.• Ensure accurate translation of learning objectives into the learning content beingproduced• Conduct usability testing of prototypes to gather user feedback and rapidly iterate on allcontent being produced• Embrace different formats of self-service training formats, primarily videos, interactivee-learning, screen-recorded tutorials, best practices, job aids and how to content

Mississauga

• Design custom online e-Learning courses, videos and graphics that are creative, engaging and effective using the following tools: Articulate 360 Suite, Adobe Creative Suite (Photoshop, InDesign, Premier Pro), and Adobe Captivate.• Manage the full lifecycle and rollouts of all e-Learning Courses and software. This includes software testing, launching, assigning and follow-up for completion. • Create custom web pages and web parts to be showcased on custom homepages using HTML5, CSS, JavaScript (jQuery).• Create and manage LMS reporting, developing executive summaries and updating senior leadership teams on an ongoing basis. • Work with the Learning & Development team to ensure content accuracy and relevancy. • Perform continual maintenance on our internal Learning Management System (LMS).• Liaison with all departments to solicit feedback on functionality and design of the software.• Create and maintain a SharePoint repository.• Create batch user uploads and facilitate system integrations user APIs.

Mississauga, Ontario

Provide Corporate Support for Advisors and Internal Staff • Coordinate the IT-Setup for transitioning Advisors to Investment Planning Counsel.• Respond and resolve Advisor or Assistant inquiries pertaining to IPC sources platforms by phone or email.• Coordinate & communicate to appropriate IT representatives (I.S. Security, IMAC Workstation services, & SDI Software Distribution)• Coordinate between appropriate parties on new user setup, including email & Hub accounts• Testing for new and future technical deploymentsAuditing and Reporting • Perform audit on access given to Univeris and FundServ• Preparation of clear, comprehensive and accurate reporting related to key job functions• Track calls and performance measures with Oaisys Call Recording Software.Provide corporate email support • Assist Advisors or Assistants in setting up their ipcc.org or ipcsecurities.com email address' on their MS Outlook• Troubleshoot issues pertaining to an Advisor/Assistant's inability to send or receive email• Reset ipcsecurities.com and ipcc.org email passwords• Assist Advisors / Assistants in setting their IPC email stationary• Assist users in logging into our "Webmail" applicationSpecial Projects and Policy Documentation • Additional responsibilities as assigned from time to time by your Manager• Work with peers to develop, update and maintain the policies and procedures for all Helpdesk functions on a regular basis and as needed

Toronto, Canada Area

Responsibilities:• Technical Support: Troubleshoot issues relating to mobile devices and cellular networks. Develop solutions and provide recommendations to the development team for product improvements.• Quality assurance: Ensure product/service compatibility among various devices and technology.• Customer Service: Resolve large volumes of customer issues (technical to non-technical).• Escalation Resolution: Act as escalation point to the Tier 1 Support team, handling customer issues escalated to Tier 2.

Mississauga, Ontario

• Promoted to a retail store with a high traffic volume due to sales performance• Promoted campaigns and sales initiatives exclusive to Bell’s Corporate stores as part of identifying customer needs and demonstrating solutions in a clear and concise manner • As a senior staff member, trained new hires on product knowledge and system processes to enhance team performance • Manage large volumes of customers, selling and upgrading Bell Mobility and Bell Residential Services as solutions to their telecom needs • Troubleshooting broken devices, repairing and resolving incoming customer technical issues• Managerial duties as required (solely opening/closing the store, training new hires, inventory reconciliation)• Strong initiative demonstrated by extensive product knowledge in the fields of Bell Mobility and Bell Residential Services.

Mississauga, Ontario

• Top Sales and Service performer, meeting and exceeding sales targets • Manage large volumes of customers, selling and upgrading Bell Mobility and Bell Residential Services as solutions to their telecom needs• Troubleshooting broken devices, repairing and resolving incoming customer technical issues• Managerial duties as required (solely opening/closing the store, training new hires, inventory reconciliation) • Strong initiative demonstrated by extensive product knowledge in the fields of Bell Mobility and Bell Residential Services

Mississauga, Ontario

• Shipping and receiving products as per company standards• Conduct counts and inventory related functions in accordance with company standards• Execute merchandising standards as per company direction. Including placement, pricing, securing, and replenishment of products

Mississauga, Ontario

• Managed a high volume of inbound calls, as the first point of contact, processing all client transactions including (but not limited to): everyday banking transactions, resolving customer issues, processing account inquiries and recommending alternative products and services based upon client history and usage • Effectively liaised between RBC and existing clients to communicate bank-wide implementations • Demonstrated strong decision-making, analytical and problem solving-skills when proactively contacting irate customers • Strong negotiation skills displayed through relationship building to retain and grow business for RBC• Created opportunities to exceed sales targets and took initiative to develop retention strategies • Took ownership of customer problems at first point of contact, applying the four essentials of Customer Care

Erin Mills Town Centre, Mississauga, Ontario

• Multiple responsibilities within store to enhance the customer experience• Roles held included: cashier, restocking shelves, resolving customer complaints, display set-up, store clean-up, assisting customers with product selection• Identifying customer needs in order to meet store sales targets• Training new hires and mentoring peers on sales and service techniques• Creating awareness of store promotions of each department

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